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Gaming Laboratories International (GLI®) Elevates Key Leaders to Drive World-Class Customer Experience

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Gaming Laboratories International (GLI®) Elevates Key Leaders to Drive World-Class Customer Experience

 

Gaming Laboratories International (GLI®) is pleased to announce the strategic promotions of four exceptional leaders within the organization: Mackenzie Haugh, Chief Delivery Officer; James Boje, Managing Director, EMEA; Devon Dalbock, Chief Operating Officer, EMEA; and Martin Britton, Chairman, EMEA. These promotions reflect GLI’s commitment to world-class delivery and outstanding customer service for all its nearly 2,000 clients globally.

“These are trusted, exceptional leaders within our organization; their contributions are vital to our ongoing efforts to drive global consistency, providing a world-class delivery and customer experience for each of our clients, no matter the size or volume of submissions,” said GLI President & CEO James Maida. “We maintain this ongoing commitment to our customers by tirelessly enhancing testing strategies, processes and tools, training, and innovative solutions, and ensuring we have the highest caliber leadership driving the business forward. This commitment allows us to continue to advance and enhance our client and customer experience well into the future.”

Mackenzie Haugh – Chief Delivery Officer
Mackenzie Haugh has been with GLI for more than 20 years and was previously Vice President of Engineering. Haugh has extensive hands-on experience in the regulatory compliance testing of games, platforms, systems, hardware, protocols and peripherals for land-based lottery, online, mobile, and sports betting products. He believes in customized service-delivery experiences for customers, and leads his teams with passion, skill, and innovation. In the January 2020 issue of Global Gaming Business, he was named one of its “25 people to watch.”

James Boje – Managing Director, EMEA
James Boje has more than 35 years of experience in the gaming and hospitality industry, was previously GLI’s Chief Operating Officer for the EMEA region, and has held key positions with IGT, CPI and Aristocrat. He came to GLI in 2021 and has been working with key stakeholders including commercial teams and key client accounts to ensure transparent and smooth support service across all geographies. He believes in driving excellent customer service through employee engagement and fostering collaboration with global partners internally to drive excellence.

Devon Dalbock – Chief Operating Officer, EMEA
Devon Dalbock has been with GLI since 2016 as General Manager, where he was responsible for GLI’s African and Indian operations, working with regulators in various jurisdictions on current technical standards and new developments. He has over 35 years of senior executive and management experience, with the past 15 years in the gaming industry. He is also recognized as an award-winning speaker and spokesperson. He will serve as Chief Operating Officer to the EMEA region and is located in the Netherlands office.

Martin Britton – Chairman, EMEA
Martin Britton, former Managing Director of EMEA, will be moving to a new role as EMEA Chairman. He has been a cornerstone of the organization’s growth in EMEA through his tireless work in new acquisitions, his work in preparing newly promoted team members for their new roles, and his sincere dedication to every office and employee throughout GLI’s network of labs. He will continue to focus on GLI’s global strategic direction and provide counsel and insight as EMEA continues to advance.

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SCCG Partners with Osage Nation Gaming Enterprise to Enhance Interactive Gaming Operations with Managed Services

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SCCG Partners with Osage Nation Gaming Enterprise to Enhance Interactive Gaming Operations with Managed Services

 

SCCG Management, a leading global advisory firm in the gaming and sports betting industry, is proud to announce its engagement by the Osage Nation Gaming Enterprise (ONGE) to assist in developing innovative, robust, player-centric solutions for sportsbook operations, on-line/mobile social casino, and Class II mobile on-premise gaming, designed to enhance the patron experience with diverse content, and drive operational efficiency.

The ONGE, operators of seven gaming and hospitality facilities in Oklahoma, is known for providing an intimate, guest-focused gaming, service, and entertainment experience. This collaboration marks a significant step in integrating advanced technology and operational expertise to deliver innovative solutions for the evolving interactive gaming landscape.

SCCG Managed Services (SCCGMS) specializes in turnkey solutions for tribal operators to develop, optimize, and manage sports betting and interactive gaming offerings. For the ONGE, , SCCGMS will assist in sourcing and implementing customized products and services tailored to their operations, enabling patrons to enjoy casino-style games on their mobile devices while within designated areas of the casino properties. This service ensures compliance with regulatory standards while delivering a seamless and convenient gaming experience.

“Our mission is to ensure operators like the Osage Nation Gaming Enterprise can fully harness the potential of their gaming operations,” said Stephen Crystal, Founder and CEO of SCCG Management. “This partnership is about bringing cutting-edge technology and operational expertise to elevate interactive gaming experiences. We are honored to collaborate with the ONGE, a leader in tribal gaming, to pave the way for enhanced content, responsible gaming, and innovation.”

“On behalf of Osage Casinos, we are very pleased to announce our engagement of SCCG to assist us with developing these new products and services for our guests,” offered Kimberly Pearson, CEO of Osage Gaming.

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Compliance Updates

Licenses received: RockApp strengthens its position in the US iGaming market

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Licenses received: RockApp strengthens its position in the US iGaming market

 

RockApp, a leading global media buying agency, proudly announces that it has obtained official licenses in all regulated US states, allowing it to promote iGaming services nationwide, including Colorado, Indiana, Massachusetts, Michigan, New Jersey, Pennsylvania, and West Virginia. With these licenses, RockApp is now authorized to operate in all regulated US states, except for New York. This achievement comes amidst tightening regulatory standards, underscoring the agency’s commitment to compliance and excellence in performance marketing. The move positions RockApp as a trusted partner for iGaming companies looking to expand their reach in one of the world’s largest and fastest-growing markets.

These developments enable the agency to work with prominent industry players, including established American brands, and deliver targeted advertising campaigns with measurable results. By securing a legal presence in all regulated states, RockApp reinforces its reputation as a reliable and professional partner, capable of navigating complex regulatory landscapes.

This milestone is part of RockApp’s broader strategy to strengthen its position as a global leader in the media buying industry. Over the past year, the company has demonstrated impressive growth, achieving a 440% increase in customer acquisition, a 300% boost in turnover, and a record-breaking 4,000 first-time deposits achieved in a single day. These achievements reflect RockApp’s dedication to innovation, strategic planning, and delivering exceptional value to its clients.

“This is a pivotal moment for RockApp,” said Niko Belikov, Founder at RockApp. “Securing licenses in the US not only opens new doors for us but also allows us to bring our expertise in iGaming promotion to a market that values professionalism and results. We’re excited to support our clients as they navigate this dynamic landscape and achieve unparalleled success.”

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BetMGM Secures Exclusive Online Casino Content Rights to “Family Feud” and “The Price is Right” with Fremantle Partnership

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BetMGM, a leading iGaming and sports betting operator, announced a new and exclusive online casino rights partnership with Fremantle, a world leader in creating, producing and distributing entertainment content for over 100 years. The multi-year agreement secures the intellectual property rights for iconic game shows “The Price is Right” and “Family Feud” for slots, table games, and non-traditional casino games. The partnership establishes the foundation for BetMGM to create customized online casino content around both game show brands.

“This partnership unlocks various ways for BetMGM and Fremantle to collaborate and expand our brand. ‘Family Feud’ and ‘The Price is Right’ are two of the most popular game shows in North America, and we look forward to bringing their fun and excitement to our online casino in various exciting ways,” said Adam Greenblatt, Chief Executive Officer of BetMGM.

During select weeks throughout the upcoming seasons, BetMGM will be featured as a sponsor with exclusive, never-before-seen partnership integrations for “Family Feud” and “The Price is Right”. Throughout 2025 BetMGM and Fremantle will reveal additional details on these planned partnership activations.

Suzanne Lopez, COO of Fremantle North America, said: “Our exclusive deal with BetMGM and our premier game show IP represents a significant milestone for us both. This innovative collaboration paves the way for in-game branding across diverse online casino categories, while also providing opportunities for integrated TV sponsorships. It’s all about enhancing how fans of ‘The Price Is Right’ and ‘Family Feud’ connect with the shows in fresh, immersive ways.”

The company’s award-winning online casino is home to over 3500 titles across North American markets and one of the largest state-by-state exclusive jackpot networks. BetMGM’s jackpot network currently consists of more than 20 game titles including popular games such as MGM Grand Millions, Bison Fury, and Loot’En Khamun and the Dead Sea Scrolls.

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