Gambling in the USA
Continent 8 Technologies names Brian B. Koh as Chief Commercial Officer
Global technology veteran has been tasked with driving the company’s growth in key international markets
Continent 8 Technologies, the leading provider of managed hosting, connectivity, cloud and security solutions to the iGaming industry, has strengthened its senior management team with the appointment of Brian B. Koh as Chief Commercial Officer.
Brian brings a wealth of knowledge and experience to the role having held senior positions at global technology firms over a distinguished 20+ year career. He joins Continent 8 from Syntax, where he was Executive Vice President, and has also worked for the likes of IT Convergence and Core Services.
Brian has been involved in both executive roles and several corporate and non-profit boards across the US, Asia and Latin America. He has also been instrumental in building several large multinational companies to successful exits.
Based in New York and reporting directly to the company’s CEO, Michael Tobin, Brian has been tasked with continuing to build on the company’s ambitious growth plans and its go-to-market expansion. This includes developing and implementing its commercial strategy, where he will have crucial input into sales, account management, marketing and customer service.
He joins at a time when Continent 8 is expanding at pace, making strides in the fast-growing Latin American region where it has a presence in several regulated markets including Colombia and Puerto Rico, as well as North America where it is now live in 24 regulated US states and counting. Continent 8 operates globally, with a connected network of 85+ locations across four continents.
Michael Tobin, Founder and Chief Executive Officer at Continent 8 Technologies, said: “We have a world-class team at Continent 8 and our headcount has grown significantly over the past few years to ensure we remain at the top of our game. Brian is a significant addition to our team and comes at an exciting time for the organisation.
“As more countries embrace regulation and new markets open for business, we see a huge opportunity for Continent 8 to expand its reach and deliver our award-winning managed hosting, connectivity, cloud and security solutions to customers entering these jurisdictions.
“Brian has been tasked with overseeing our expansion, a job that he is undoubtedly the best person to take on. I look forward to working with him closely moving forwards.”
Brian B. Koh, Chief Commercial Officer at Continent 8 Technologies, added: “I am thrilled to join Continent 8 and its highly talented team as the business continues to grow and demand for its powerful suite of solutions increases.
“The opportunity to work with such a highly respected brand was one that I simply couldn’t turn down. Continent 8’s customer base and reputation in the industry is second to none, and I look forward to playing my part in the next chapter of Continent 8’s success story.”
Brian and the Continent 8 team will be at G2E Vegas at the Venetian Expo, 11-13 October, Booth #4410.
Compliance Updates
Arizona Department of Gaming Releases October Sports Betting Figures
Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.
The state collected approximately $2.35 million in privilege fees in the month.
Gambling in the USA
Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series
Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.
Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.
The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.
The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.
Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.
Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.
“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”
Gambling in the USA
Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions
Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”
The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.
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