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Leading Brazilian Lottery Operator Grupo da Sorte Selects Optimove as CRM Marketing Solution to Accelerate Growth through Personalized Journey Orchestration

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Leading Brazilian Lottery Operator Grupo da Sorte Selects Optimove as CRM Marketing Solution to Accelerate Growth through Personalized Journey Orchestration

 

Grupo da Sorte, a leading Brazilian lottery operator, has chosen Optimove, the #1 CRM Marketing solution for iGaming, to enhance player engagement and retention, helping accelerate the operator’s rapid growth. With Optimove’s advanced CRM Marketing capabilities, Grupo da Sorte is empowered to deliver optimized player journeys with personalized experiences across a broad range of digital touchpoints, enhancing player satisfaction, engagement, retention, and lifetime value. 

Optimove, the only CRM Marketing Solution approved as an official European Lotteries Association Associate Member, is the #1 CRM Marketing solution used by digital lottery operators across the globe. The company empowers digital lottery operators – such as Sisal, Scientific Games, Connecticut Lottery, Kentucky Lottery, Pennsylvania Lottery, Maryland Lottery, La Tinka, and more – to achieve growth through their existing players. Optimove is used by 56% of iGaming operators in EGR’s Power 50 Ranking 2024, including bet365, Kindred Group, Lottomatica, and Entain. 

The strategic integration bolsters Grupo da Sorte’s mobile marketing engagement strategies through OptiMobile, Optimove’s native mobile marketing solution. OptiMobile empowers the brand to send personalized rich media mobile push messages directly to players’ devices at optimal engagement times. The lottery operator will also leverage OptiGenie to optimize marketing workflows from insight to creation and through orchestration empowering its marketing team to deliver personalized, relevant player messages at the speed of a player’s interaction with the brand. 

Grupo da Sorte will gain key capabilities via Optimove:     

  • Advanced marketing AI capabilities: Providing AI-driven insights to improve player understanding, streamline content creation, and optimize campaign orchestration for delivering enhanced personalized experiences across channels and player touchpoints. 
  • Enriched customer profiles: Unifying all historical, predictive, and real-time player data from sources such as CRM, service clouds, and data warehouses via Optimove to create a comprehensive single-player view.    
  • Multichannel personalization and orchestration: Orchestrating hundreds of campaigns seamlessly by leveraging Optimove’s AI-mapped CRM Journeys to deliver personalized player communications across any channel.     
  • A continuous optimization loop: Leverage Optimove’s productized experimentation tools to measure the incremental uplift of each campaign, journey, and strategy to continuously optimize CRM Marketing performance. 

Said Tom Santos, group commercial director, “With Optimove’s industry-leading CRM Marketing capabilities, we can now provide personalized, timely player interactions that match the fast-paced nature of lottery gaming. Their AI-driven solutions empower us to anticipate each player’s needs and deliver the most relevant experiences across every touchpoint. Optimove reinforces our dedication to exceeding our players’ expectations and driving long-term engagement and loyalty.” 

“At Optimove, we thrive when working with forward-thinking clients, and we’re thrilled to partner with Grupo da Sorte on their exciting growth journey,” said Felipe Costa Nadalini, Account Executive at Optimove. “The team at Grupo da Sorte recognizes the impact that exceptional player experiences can have on driving business growth. As they focus on attracting and converting more players, we’re dedicated to helping them enhance player engagement and build lasting retention.” 

Optimove will attend and exhibit at SBC Latinoamerica Summit Miami, October 29-31. 

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ADG Urges Responsible and Legal Betting Ahead of Super Bowl LIX

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On Sunday, February 9, 2025, the Philadelphia Eagles will face the Kansas City Chiefs in Super Bowl LIX at the Caesars Superdome in New Orleans, Louisiana, with kick-off at 6:30 p.m. ET. As one of the most anticipated and wagered-on sporting events of the year, the Arizona Department of Gaming (“ADG”) is reminding Arizona residents and visitors to bet responsibly and within the bounds of the law.

“The Super Bowl is an exciting event that brings communities together, but it’s essential to approach event wagering with caution and accountability,” said Jackie Johnson, ADG Director. “We encourage all Arizonans to enjoy the game responsibly by ensuring their wagers are placed legally and thoughtfully.” Further emphasizing the importance of using licensed operators for all event wagering activities, “illegal gambling undermines public safety and the integrity of the game, while responsible betting practices help ensure a safe and enjoyable experience for all participants,” stated ADG Director, Jackie Johnson.

Sports Pools – Know What Rules to Follow

In the United States, it is common to see friends and family participate in sports pools for the Super Bowl, often known as “Super Bowl Squares”. These pools are legal as long as the state’s social gambling rules are followed. According to Arizona Law (A.R.S. § 13-3301(7)), social gambling requires:

  • That gambling cannot be conducted as business, which means that hosts cannot receive
    financial benefit, unless they are participating in the game;
  • Hosts pay out all pool money to the winner(s);
  • Only participants can win; and
  • Players compete on equal terms with each other.

A few things to be on the lookout for that indicate illegal gambling:

  • Paying a fee to participate, including “suggested” or “voluntary” donations.
  • A host who keeps a percentage of the pool for administering the game.
  • A required minimum purchase to participate (food or beverage, etc.).
  • Unequal odds.
  • Underage participants (under 21 years of age).

Responsible Betting – What to Keep in Mind

With sports betting legal in the state, it has become increasingly important to educate yourself on how you can bet responsibly. Listed below are some helpful tips as part of the American Gaming Association’s (“AGA”) Have A Game Plan.® Bet Responsibly.™ campaign:

  • Set a Budget – It is crucial to keep in mind that everyone will have different budgets; never
    bet beyond your own means. Be cautious and make sure you set a limit – and stick to it – if
    you plan on wagering. More information on how to responsibly set a budget for wagering
    can be found on the AGA’s Have A Game Plan website: How Much Should I Wager?
  • Know the Odds – There are plenty of key terms everyone should know when making a sports
    bet. What’s a parlay? Over/under? Moneyline? If you decide to wager, make sure you are
    briefed on The Basics of Sports Betting.
  • Keep it Social – Whenever gambling, be mindful that all forms of gambling are for the
    purpose of entertainment. This is not a way to make money. By gaming with friends, family,
    and colleagues, you can keep playing responsibly and have fun.
  • Keep Your Cool – No one’s perfect, and in sports, winning and losing are all part of the game.
    Whether you’re wagering from the sidelines or watching from home, remember to keep
    your cool. Good sportsmanship isn’t just for the players on the field; it’s for everyone.
  • Play Legally – Legal operators provide important player protections that are not found in
    the illegal market. Whether you are placing a wager on your phone or at a physical
    sportsbook, make sure you are using a legal operator in the state. Visit the ADG website to
    view a full list of the state’s approved operators and retail locations: Approved Operators.

If you or someone you know has a gambling problem, you can get help now by calling 1-800- NEXT-STEP (1.800.639.8783), the Division of Problem Gaming (“DPG”)’s confidential helpline, texting “NEXTSTEP” to 53342, or utilizing a chat feature on the DPG website. DPG’s helpline provides confidentiality and connects callers with a master’s level counselor who can connect them with available resources, including statewide treatment providers who specialize in problem gambling. The helpline is available 24/7 to everyone facing a problem with gambling, whether that be individuals and affected family members, friends, or co-workers.

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GeoComply Data Reveals Strong Growth Heading into Super Bowl Sunday

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GeoComply Data Reveals Strong Growth Heading into Super Bowl Sunday

 

Are you ready for the biggest Super Bowl yet? We are—and the data* backs it up. Legal sports betting continues to grow at an unprecedented pace, and this year’s NFL season has been no exception.

During the 2024/25 NFL season, active sports betting accounts surged 20.2% compared to last season. The expansion of regulated betting markets is bringing more fans into the legal ecosystem.

Looking Ahead: The Biggest Super Bowl Yet?

This year’s NFL season sets the stage for record-breaking Super Bowl engagement.
The numbers don’t lie—sports fans are betting on the future of regulated sports betting.

Stay tuned! After the Big Game on Sunday, we’ll be sharing exclusive insights into Super Bowl betting trends and engagement.

*Active accounts is based on GeoComply’s aggregated user data for its US sportsbook customers in regulated states during the NFL regular season. The data does not include Florida.

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Compliance Updates

BGaming Secures Approval for Brazil

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BGaming Secures Approval for Brazil

 

Rapidly expanding content provider continues LatAm expansion by certifying its games in Brazil.

Popular iGaming content provider BGaming is proud to announce it has received full certification and is now ready to enter the Brazilian market.

BGaming’s technical system of gaming software and portfolio have received approval from Gaming Associates Labs (GA Lab) and Gaming Laboratories International (GLI), certifying that its products are fully compliant and eligible to enter the Brazilian market. GLI is among the industry’s most rigorous testing bodies, ensuring providers fully comply with industry standards before entering a market.

By securing these certificates, BGaming can now open the door to working with licensed operators within Brazil. Brazilian players will have the opportunity to experience BGaming’s innovative portfolio for the first time, including creative titles like Snoop Dogg Dollars, Panda Luck, and Aztec Clusters.

This entry into Brazil represents a pivotal moment in BGaming’s global expansion strategy, particularly as it focuses on the burgeoning Latin American market. The company was recently awarded a supplier’s certification to enter Peru and Columbia at the end of 2024, further highlighting its commitment to growth in the region.

Antonina Ivanova, Head of Legal & Compliance at BGaming, said: “Brazil is one of the most dynamic iGaming markets in the world right now. Receiving this approval is a massive milestone for BGaming and a testament to our entire team’s hard work and dedication.

“Latin America plays a pivotal role in our global expansion strategy, and securing this certification makes a strong statement about the company’s intention to shake things up throughout 2025. We are committed to putting our products in front of as many players as possible, and we cannot wait to hit the ground running in Brazil.”

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