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Risking more than bets: data privacy concerns in leading betting apps for Super Bowl LVIII

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With Super Bowl LVIII fever gripping the US, millions of sports fans are flocking to mobile betting apps for a piece of the action. But beneath the thrill of the game lies a troubling reality: many users are unwittingly gambling with not just their money, but also their personal data. The latest Incogni research uncovers some concerning practices of the most popular betting services. DraftKings emerges as the frontrunner when it comes to extensive data collection, while Caesars stands out as the most generous when sharing users’ data with third parties.

For years, sports betting was heavily restricted due to multiple scandals. However, legislation enacted in the past decade has opened the possibility of making new bets across multiple states. Given the buzz around the 2024 Super Bowl, concerns over data privacy loom larger than ever.

Incogni, a personal data protection company, conducted research that sheds light on the data collection and sharing practices of the 7 most popular betting apps. Researchers analyzed 15 data-point categories to understand the scope of their data collection and sharing practices to better understand the risks involved for users. The findings are concerning: user data is extensively collected and shared, often without clear disclosure or transparency in privacy policies.

DraftKings emerged as the frontrunner when it comes to data collection by gathering 22 data points from users, including precise location, photos, videos, contacts, files, and messages. Close behind it are Caesars, Sky Bet, and William Hill, gathering 17 data points each, including sensitive information such as precise location, in-app search history, health information, purchase histories, and credit scores, which may extend to bank account, debt, and mortgage information. FanDuel follows with 14 data points, including precise and approximate location, as well as information on installed apps.

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Caesars stands out for its extensive data-sharing practices. It shares 14 data points with third parties, including precise location and search history. Meanwhile, FanDuel shares “other info,” which, according to Google’s support pages, can include “ any other personal information such as date of birth, gender identity, veteran status, etc.” Some data collection and sharing with third parties is understandable, as they are necessary to provide the service or proceed with payments. Nevertheless, these numbers of data points seem excessive. Unfortunately, the privacy policies of many betting apps can be unclear, raising questions about what data is actually collected and shared.

Among all investigated betting apps, BetMGM claims not to collect or share any data. This is rare among betting apps, and might be attributed to the fact that Google can only partially monitor whether data collection or sharing disclosures are correct.

Given that data breaches and hacking attacks have affected more than half of the investigated apps, including BetMGM, FanDuel, DraftKings, and Caesars, the risks of giving up any data can be severe. These findings underscore the need for users to be cautious when engaging with betting apps, especially during events like the Super Bowl, where heightened activity may attract malicious actors seeking to exploit vulnerabilities in these platforms.

“As consumers increasingly rely on mobile applications for entertainment and engagement, it should be a priority for developers and regulatory bodies to protect user privacy and data security. Clear and transparent privacy policies, stricter data protection measures, and proactive steps to reduce the risks of data breaches are essential in building trust and confidence among users” – underlines Darius Belejevas, Head of Incogni.

Having identified the top sports betting platforms in the US and UK, Incogni researchers collected information about their apps from the Google Play Store. In cases where several apps were published by the same company or with similar names, apps used for sports betting were prioritized.

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Gambling in the USA

ComOps Accelerates Employee Experience Solutions, in Partnership with Medallia

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Utilizing Actionable Insights to Redefine the Future of Employee Experience 

ComOps, a leading customer experience (CX) and professional service solutions provider for the hospitality and casino industries, today unveiled its accelerated Employee Experience (EX) Solutions in partnership with Medallia, a pioneer in experience management. This collaboration is poised to transform employee feedback, a crucial yet frequently underestimated asset for improving a company. By harnessing employee insights, organizations can streamline operations to foster a more productive and satisfied workforce.

The partnership with Medallia enables ComOps to integrate Medallia’s advanced experience management platform into its suite of services, providing clients with unparalleled insights into employee satisfaction and engagement. Drawing on ComOps’ strong foundation in EX, the program includes a suite of services from implementation to program management to advisory services. Notably, the EX surveys feature a transparent, tiered structure based on the number of employees, ensuring flexibility and scalability for organizations of all sizes.

“We are thrilled to partner with Medallia to bring these innovative solutions to our clients,” said Robert Levine, CEO of ComOps. “Our combined expertise will allow us to deliver actionable insights that drive meaningful change, improve employee engagement, and boost operational efficiency. When you realize that less than half of organizations quickly take action based on employee feedback, this presents an enormous opportunity to build employee trust and foster innovation.”

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George Polyard, Vice President of Customer Experience at ComOps, added, “Emphasizing Employee Experience has been shown to boost employee satisfaction, reduce turnover, and improve retention rates. Additionally, research indicates that satisfied employees are more inclined to deliver superior service, an essential factor for industries heavily dependent on customer service.”

The new Employee Experience Solutions by ComOps are designed to address the unique challenges faced by various industries, including hospitality, healthcare, and commercial operations. By leveraging Medallia’s powerful analytics and ComOps’ strategic expertise, organizations can expect to see notable improvements in employee retention, productivity, and overall workplace satisfaction.

ComOps is officially unveiling the Employee Experience Solutions at the Hospitality Industry Technology Exposition and Conference (HITEC), the world’s largest, longest-running hospitality technology event, June 24-27, 2024. Attendees can stop by ComOps at Booth #817 for more information.

 

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California

Notice and Agenda for California Gambling Control Commission Meeting

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The California Gambling Control Commission will hold a meeting on June 20, 2024, to consider various applications and renewals related to cardroom owner licenses and other gambling-related licenses. The agenda includes significant items such as:

  1. Initial Cardroom Owner License Consideration:
    • Commerce Casino: California Commerce Club, Inc.
      • Recommendation: Approve the initial application through March 31, 2025.
  2. Renewal of Cardroom Owner Licenses:
    • Artichoke Joe’s Casino:
      • Recommendation: Approve a 90-day extension through September 30, 2024, with existing conditions.
    • Capitol Casino:
      • Recommendation: Approve the renewal application through March 31, 2026.
    • Casino 99:
      • Options:
        1. Approve renewal through December 31, 2025.
        2. Approve renewal with additional conditions.
        3. Refer to an evidentiary hearing and issue an interim license.
        4. Deny the renewal application.
      • Recommendation: Option Three.
    • Jalisco Pool Room:
      • Recommendation: Approve renewal through June 30, 2026, with existing conditions.
    • Mike’s Card Casino:
      • Recommendation: Approve a 60-day extension through August 31, 2024, with existing conditions.
  3. Requests and Other Considerations:
    • Bell Jackpot Casino: Request to withdraw application.
      • Recommendation: Approve the request without prejudice.
    • Empire Sportsmen’s Association: Cancellation of Temporary Work Permit.
      • Recommendation: Cancel the permit.
    • Acme Player Services, LLC: Retraction of hearing referral and renewal application.
      • Recommendation: Retract the referral and abandon the renewal application for specified members.
  4. Third-Party Proposition Player Services Employee License Renewals and Approvals:
    • Various applications for initial and renewal licenses were considered with recommendations to approve through specified periods.
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Arizona

Arizona Department of Gaming Reports $43.6 Million in Tribal Gaming Contributions for the Fourth Quarter of Fiscal Year 2024

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Arizona Department of Gaming Reports $43.6 Million in Tribal Gaming Contributions for the Fourth Quarter of Fiscal Year 2024

 

The Arizona Department of Gaming (ADG) announced today $43,586,004 in tribal gaming contributions to the Arizona Benefits Fund for the fourth quarter of Fiscal Year (FY) 2024. This amount represents an approximate 3.3 percent increase when compared to the same quarter of FY 2023.

“Celebrating yet another remarkable milestone in tribal gaming, we are thrilled to announce that Arizona has witnessed yet another record-breaking year,” said Jackie Johnson, Cabinet Executive Officer, ADG. “With a record contribution of $157.2 million to the Arizona Benefits Fund, our tribal partners have once again demonstrated their unwavering commitment to the prosperity of our state and local communities. We extend our heartfelt gratitude to our tribal partners for their continued dedication and collaboration.”

The Arizona Benefits Fund receives 88 percent of tribal gaming contributions, providing significant dollars to support instructional improvement in schools, trauma and emergency care, tourism, and wildlife conservation throughout the state.

Tribal gaming contributions to the Arizona Benefits Fund for the 4th quarter of the State’s FY 2024 are as follows:

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Instructional Improvement Fund/Education ………………………………………………….. $22,474,451
Trauma and Emergency Services Fund ………………………………………………………….. $10,861,632
Arizona Department of Gaming operating costs ………………………………………………. $3,308,133
Arizona Wildlife Conservation Fund ……………………………………………………………….. $3,103,324
Tourism Fund ………………………………………………………………………………………………. $3,103,324
Problem Gambling Education, Treatment and Prevention …………………………………… $735,140

FY 2024 Qtr 4 Total: Tribal Gaming Contributions to the Arizona Benefits Fund….. $43,586,004

 

Per the Arizona Tribal-State Gaming Compacts, tribes with casinos also contribute a percentage of their Class III gross gaming revenue to cities, towns, and counties. Total tribal contributions to the Arizona Benefits Fund in addition to cities, towns, and counties in the state has amounted to over $2.2 billion since FY 2004. Currently, there are 25 Class III casinos in Arizona, which ADG regulates in partnership with Arizona tribes.

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