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IC360 and IXUP Selected to Develop a Centralized Self-Exclusion System for iGaming in Ontario

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iGaming Ontario announced that a joint bid by Integrity Compliance 360 (IC360) and IXUP has been selected to develop a new centralized self-exclusion system for Ontario, which will be the first of its kind in North America.

“We look forward to working with IC360, IXUP, OLG and our operators to develop a centralized self-exclusion program for Ontario’s igaming players. This project reflects our ongoing commitment to build on the existing player protections here in Ontario. With IC360’s tech-first expertise in betting integrity through ProhiBet and IXUP’s demonstrated success with BetStop in Australia, we’re confident they will help us build a robust self-exclusion system for Ontarians who decide to take a short- or long-term break from gambling,” said Martha Otton, iGaming Ontario Executive Director.

IC360 is a global leader in delivering tech-forward, innovative integrity and compliance products and services within igaming and sports betting integrity. IXUP designed, delivered, and now operates Australia’s BetStop national self-exclusion register. Together, IC360 and IXUP will provide Ontario with an effective self-exclusion system designed to support players’ decisions to self-exclude while also protecting their privacy.

“IC360 is excited to work with iGaming Ontario to generate a system that brings the highest standard of responsible gambling tools to one of the world’s leading gaming jurisdictions. Through our tool ProhiBet and our education services we have always been strongly committed to responsible gambling and look forward to working with all stakeholders to deliver the best self-exclusion solution to protect players in Ontario,” Eric Frank, President of IC360, said.

Al Watson, IXUP CEO said, “This project is a significant moment for responsible gambling in North America. The entire IXUP team has worked exceptionally hard to establish IXUP as a key provider of state-of-the-art online gambling self-exclusion products globally, made possible by the application of our world leading secure data collaboration engine and we are extremely excited to continue this work in Ontario.”

iGaming Ontario and the IC360-IXUP team will begin developing this centralized self-exclusion system immediately, working closely with all its igaming operators and OLG. With the new centralized self-exclusion system, players will be able to self-exclude from all regulated igaming sites in Ontario at once, including OLG.ca, adding another layer of protection under the Alcohol and Gaming Commission of Ontario (AGCO)’s Registrar’s Standards for Internet Gaming.

Self-exclusion is an important step that can help to protect players from experiencing harm from gambling by supporting their decision to take a break from regulated igaming websites.

“Congratulations to iGaming Ontario on this important milestone. Player health is a cornerstone of OLG’s business. We are committed to ongoing improvements to responsible gambling efforts so that our industry can offer a safer, more enjoyable experience for all players in Ontario,” Duncan Hannay, President and CEO of OLG, said.

Each regulated igaming site in Ontario is already required to offer a self-exclusion program that is well-promoted, easily accessible to customers and includes resources and information about problem gambling support services, according to the Registrar’s Standards for Internet Gaming.

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“Requirements for robust player protections and responsible gambling safeguards are central to the AGCO’s regulatory standards for Ontario’s gaming industry. Once the new, centralized self-exclusion system is available, all registered gaming operators in the province will be required to participate and this will go a long way in supporting players who wish to stop or take a break from gambling in Ontario,” Dr. Karin Schnarr, CEO and Registrar of the AGCO, said.

Canada

AGCO Fines Great Canadian Casino Resort Toronto $350,000 for Serious Regulatory Violations Linked to Impromptu After-Party on Gaming Floor

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The Alcohol and Gaming Commission of Ontario (AGCO) has issued monetary penalties totaling $350,000 against Great Canadian Casino Resort Toronto for multiple violations of provincial gaming standards. The penalties follow an impromptu after-party that was permitted to take place in the pre-dawn hours directly on the casino’s gaming floor.

On September 27, 2024, an electronic dance music event attended by thousands of people was hosted in the theatre adjacent to the casino at Great Canadian Casino Resort Toronto. The event was marked by widespread intoxication, disorderly behavior, and numerous criminal and medical incidents – both inside and outside the venue – including alleged assaults, drug overdoses, and acts of public indecency. Although paid duty officers were present, additional police and emergency services were required to manage the situation.

In the midst of this high-risk environment, casino management approved an unscheduled request by the performing artist to host an after-party on the active gaming floor. The artist and more than 400 guests were permitted onto the gaming floor where the artist was allowed to perform amidst operational table games and gaming machines – without any prior risk assessment or planning.

As a result, security personnel were unable to effectively control the casino floor, including witness reports that an attendee was seen climbing onto slot machines. Failure to maintain appropriate control compromises the security, safety, and integrity of the casino floor. Following the conclusion of the event, the operator failed to promptly report these incidents to the AGCO as required.

Based on the findings of its review, the AGCO’s Registrar has issued an Order of Monetary Penalty (OMP) totaling $350,000 against Great Canadian Casino Resort Toronto. These penalties address critical failures in their operations, incident reporting, employee training, and the management of disturbances.

A gaming operator served with an OMP has 15 days to appeal the Registrar’s decision to the Licence Appeal Tribunal (LAT), an adjudicative tribunal that is part of Tribunals Ontario and independent of the AGCO.

“Casino operators have a fundamental duty to control their gaming environment. Great Canadian Casino Resort Toronto’s lapses in this incident compromised the safety of patrons and the security and integrity of the gaming floor,” Dr. Karin Schnarr, Chief Executive Officer and Registrar of AGCO, said.

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Canada

IGT and Atlantic Lottery Sign Eight-Year Video Lottery Central System Technology Agreement

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International Game Technology PLC announced that its subsidiary, IGT Canada Solutions ULC (hereinafter “IGT”), signed an eight-year agreement with Atlantic Lottery to supply its IntelligenEVO video lottery central system technology across Atlantic Canada. The agreement includes the option for multiple extensions and positions the Atlantic Lottery to become the first World Lottery Association (WLA)-affiliated lottery operator to deploy IGT’s next-generation central management system in a game-to-system (G2S) distributed market.

“By leveraging IGT’s IntelligenEVO technology, Atlantic Lottery will power its video lottery network with the industry’s best-in-class central system and position itself to maximize future contributions to good causes. As an organization that prioritizes system security and exceptional player experiences, Atlantic Lottery believes that IGT’s IntelliegnEVO solution will help generate high player satisfaction and optimal network performance,” said Michael MacKinnon, Atlantic Lottery VP, Product.

“As a long-time supplier to Atlantic Lottery, IGT looks forward to helping the Lottery achieve its growth and player engagement goals with our leading-edge IntelligenEVO video lottery central system. IGT’s IntelligenEVO is a scalable technology for the WLA market that is backed by decades of experience and operator feedback, and maximizes the benefits of real-time data, cloud-based technologies and in-depth analytics,” said David Flinn, IGT SVP Canada, EMEA and LATAM, Gaming Sales.

With peak system security, network availability and responsible gaming functionalities, IntelligenEVO is a reliable, scalable solution that can meet the needs of today and in the future. The solution will accelerate time-to-market and enables the Atlantic Lottery to benefit from the system’s suite of player-focused functionality. The technology’s G2S and open API design optimizes data collection and delivery and will enable Atlantic Lottery to customize their program for evolving player needs.

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Canada

NetGaming Goes Live in Ontario with Rush Street Interactive via BetRivers Platform

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Pallavi Deshmukh, CEO of NetGaming

 

NetGaming, a fast-growing online casino content supplier, is proud to announce its launch in Ontario with Rush Street Interactive, Inc., a leading online casino and sports betting company in the United States, Canada and Latin America. This strategic collaboration marks a significant milestone for NetGaming as it continues to expand its footprint across regulated North American markets.

As part of the launch, Ontario players on BetRivers can now enjoy a diverse portfolio of NetGaming titles, known for their high-quality graphics, immersive gameplay, and unique themes. Standout games such as Zeus’s Thunderbolt, Bison Gold, and Fireball Inferno are among the first to go live, with additional titles set to follow soon.

This partnership is just the beginning. NetGaming plans to extend its collaboration with Rush Street Interactive into Michigan, New Jersey, Pennsylvania, Delaware, and Mexico over the coming months.

Pallavi Deshmukh, CEO of NetGaming, commented: “We are thrilled to go live with Rush Street Interactive, a powerhouse operator with a strong presence and loyal player base. This launch marks a significant milestone in our
North American expansion strategy and underscores our commitment to delivering exceptional gaming experiences tailored to local player preferences across the region.”

Richard Schwartz, CEO of Rush Street Interactive, commented: “We are pleased to partner with NetGaming to bring innovative, premium games to our players in Ontario. This collaboration aligns with our strategy to offer world-class
entertainment through engaging, action-packed online casino games. We look forward to expanding this partnership into additional regulated markets in the months ahead.”

This strategic partnership highlights both companies’ dedication to providing high- quality, innovative, and responsible entertainment to players in regulated markets.

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