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SCCG Announces Strategic Partnership with Comm100 to Enhance Player Engagement with Leading Customer Support Solutions

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SCCG Management, a leading advisory firm in the global gaming industry, has announced a strategic partnership with Comm100, a pioneer in AI-powered omnichannel communication. This collaboration signifies a pivotal moment in the gaming industry as it looks to revolutionize player engagement and customer support through personalized, 24/7 communication.

Comm100’s AI-powered omnichannel platform redefines player support by delivering personalized, round-the-clock engagement at scale. This drives acquisition, engagement, and retention for gaming organizations worldwide. By seamlessly integrating every key channel and tool into one agent console, Comm100 empowers gaming operators to provide efficient, helpful, and personalized support so every player receives VIP treatment throughout their gaming journey.

SCCG Management, leveraging its extensive industry experience and global reach, will facilitate the distribution of Comm100’s platform, including its AI-powered chatbot, platform personalization, and responsible gaming solutions. Through this partnership, gaming operators will gain access to cutting-edge technologies that automate over 80% of queries, streamline queue management, and engage in two-way conversational outbound messaging across SMS, WhatsApp, and email.

Stephen Crystal, CEO of SCCG Management, said: “Teaming up with Comm100, renowned for their unparalleled AI customer support and user engagement solutions, enables us to provide operators with industry-leading technologies worldwide. This collaboration empowers them to deliver exceptional player experiences and drive sustainable growth.”

Comm100 has over 10 years of experience with over a thousand gaming customers. These organizations choose Comm100 for its personalization capabilities, multilingual support options, and high standards in security and privacy, with the option to deploy via cloud or on-premises.

This partnership between SCCG Management and Comm100 is poised to redefine player engagement and customer support in the gaming industry. By combining SCCG’s industry expertise with Comm100’s innovative communication solutions, gaming operators worldwide will have access to the tools they need to thrive in an ever-evolving landscape.

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Caesars Entertainment Closes Sale of the LINQ Promenade

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Caesars Entertainment announced the closing of the previously announced sale of the LINQ Promenade to a joint venture formed between TPG Real Estate (TPG) and the Investment Management Platform of Acadia Realty Trust (Acadia) for $275 million. Concurrent with the closing of the transaction, Caesars made a $275 million voluntary prepayment of the Term Loan B due 2030 with the proceeds from the transaction.

Latham & Watkins LLP and Brownstein Hyatt Farber and Schreck LLP represented Caesars on the transaction. Kirkland & Ellis LLP provided transaction counsel to TPG & Acadia.

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The Stampede Continues with Aristocrat Interactive’s Buffalo Gold Max Power

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Aristocrat Interactive, Aristocrat’s online Real Money Gaming (RMG) division, announced that the stampede continues with the launch of Buffalo Gold Max Power in the US. This marks the fifth online game in the award-winning and iconic Buffalo portfolio, following the success of Buffalo, Buffalo Gold Collection, Buffalo Chief, and Buffalo Gold Revolution.

Buffalo Gold Max Power builds on the legacy and popularity of Buffalo Gold, a fan-favorite in land-based casinos. This online adaptation is born to entertain with new features powered by Aristocrat’s proprietary Max Power mechanic, offering players up to 46,656 ways to win free spins and collect Gold Buffalos. With dynamic reels that vary from 2 to 6 symbols on every spin and a redefined feature, Buffalo Gold Max Power is ready to create a stampede of excitement.

“For more than a decade, our iconic Buffalo games have captivated players as some of the most iconic slot games in land-based casinos. With Buffalo Gold Max Power, we’re bringing this timeless favorite online with enhanced gameplay and features that players will love. The launch in New Jersey is an exciting milestone as we continue to deliver innovative and memorable gaming experiences globally,” said Josh Morris, SVP Content at Aristocrat Interactive Content & Aggregation.

Earlier this year, Buffalo was awarded the winner of the Top Performing Omni-Channel Slot at the EKG Awards. The launch of Buffalo Gold Max Power is the latest step in Aristocrat Interactive’s strategy to expand Aristocrat’s industry-leading content portfolio into the online space. The game is currently available with online operators in New Jersey, Ontario, Canada and the UK, with more markets to follow overtime.

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Compliance Updates

JCM Global Receives Approval to Operate in West Virginia

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JCM Global announced that it has successfully passed regulatory review and received a manufacturer’s license from the West Virginia Lottery Commission. The license enables JCM to directly sell to and service customers in the state.

“At JCM, we are committed to our customers. While attaining licensing was not required, we pursued it because it allows us to directly provide JCM’s leading technology and advanced systems, backed by our world-class service, and support, resulting in faster service times and simplifying the entire relationship between JCM and our customers,” said JCM SVP – Sales, Marketing & Operations Dave Kubajak in a statement.

JCM recently announced it has attained licenses in Colorado and New Mexico, bringing the company’s total number of active gaming licenses to 177.

In West Virginia, JCM will provide technology, including the iVIZION bill validator; ICB Intelligent Cash Box System, which boosts security and efficiencies across the gaming floor; and the GEN5 thermal printer, which delivers TITO, personalized promotions, and rewards directly to the player.

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