Latest News
SCCG Announces Strategic Partnership with Comm100 to Enhance Player Engagement with Leading Customer Support Solutions
SCCG Management, a leading advisory firm in the global gaming industry, has announced a strategic partnership with Comm100, a pioneer in AI-powered omnichannel communication. This collaboration signifies a pivotal moment in the gaming industry as it looks to revolutionize player engagement and customer support through personalized, 24/7 communication.
Comm100’s AI-powered omnichannel platform redefines player support by delivering personalized, round-the-clock engagement at scale. This drives acquisition, engagement, and retention for gaming organizations worldwide. By seamlessly integrating every key channel and tool into one agent console, Comm100 empowers gaming operators to provide efficient, helpful, and personalized support so every player receives VIP treatment throughout their gaming journey.
SCCG Management, leveraging its extensive industry experience and global reach, will facilitate the distribution of Comm100’s platform, including its AI-powered chatbot, platform personalization, and responsible gaming solutions. Through this partnership, gaming operators will gain access to cutting-edge technologies that automate over 80% of queries, streamline queue management, and engage in two-way conversational outbound messaging across SMS, WhatsApp, and email.
Stephen Crystal, CEO of SCCG Management, said: “Teaming up with Comm100, renowned for their unparalleled AI customer support and user engagement solutions, enables us to provide operators with industry-leading technologies worldwide. This collaboration empowers them to deliver exceptional player experiences and drive sustainable growth.”
Comm100 has over 10 years of experience with over a thousand gaming customers. These organizations choose Comm100 for its personalization capabilities, multilingual support options, and high standards in security and privacy, with the option to deploy via cloud or on-premises.
This partnership between SCCG Management and Comm100 is poised to redefine player engagement and customer support in the gaming industry. By combining SCCG’s industry expertise with Comm100’s innovative communication solutions, gaming operators worldwide will have access to the tools they need to thrive in an ever-evolving landscape.
eSports
CAPCOM’S STREET FIGHTERTM 6 GOING TO COLLEGE THIS FALL
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Gambling in the USA
Clark County residents can bring a friend for free to next week’s Super Bingo $160,000 tournament at the Plaza Hotel & Casino, May 6-8
Home to downtown Las Vegas’ only bingo room, the Plaza Hotel & Casino is offering Clark County, Nevada residents who register to play in next week’s Super Bingo tournament the opportunity to bring a friend for free.
Happening Monday, May 6 through Wednesday, May 8 in the Plaza’s expansive ballroom, Super Bingo is expected to draw nearly 1,000 people from the local Las Vegas valley and across the country and Canada for the opportunity to win big playing fun-filled games of bingo over two days, with a $50,000 super coverall both days while socializing with like-minded bingo players.
Bingo-only registration is $160 per person, and Clark County residents who register can bring a friend for free. Registration is available online at https://www.plazahotelcasino.com/bingo/super-bingo-registration/. Hotel-and-bingo packages start at $300 for a four-night stay with no resort fee.
All Super Bingo players receive one 6-on paper pack for both days, two daubers, free drinks via an open bar at all sessions, boxed lunch both days, and $10 in free slot play after the first day’s session.
The Plaza’s Bingo room offers six daily bingo sessions at 11 a.m., 1 p.m., 3 p.m., 5 p.m., 7 p.m. and 9 p.m. and is located on the 3rd floor. By parking on the third floor of the Plaza’s self-parking garage, guests have convenient and direct access to the Plaza’s bingo room and parking is validated for bingo players.
Gambling in the USA
Kambi Group plc extends Mohegan partnership with on-property sports betting agreement in Pennsylvania
Kambi Group plc (“Kambi”), the world’s trusted sports betting partner, has agreed a long-term on-property sportsbook partnership with Mohegan to provide its award-winning sportsbook at two retail locations in the state of Pennsylvania.
The partnership will see Mohegan utilise Kambi’s cutting-edge retail sportsbook offering across more than 20 kiosks in sportsbook locations at Mohegan Pennsylvania and Mohegan Pennsylvania at Lehigh Valley Race and Sportsbook.
The deal further strengthens Kambi’s relationship with Mohegan, which already utilises Kambi’s suite of sports betting products at ilani in Washington, as well as online and on-property in the Canadian province of Ontario at Fallsview Casino Resort and Casino Niagara.
Kristian Nylén, Kambi CEO and Co-founder, said: “With several successful partnerships with Mohegan already in place, we are pleased to agree this new partnership as we continue to build on our strong relationship.
“This latest deal further reinforces Kambi’s position as the sportsbook provider of choice for tribes across North America, and we look forward to our ongoing collaboration with Mohegan.”
Tony Carlucci, President & GM of Mohegan Pennsylvania, said: “Mohegan Pennsylvania is excited to continue utilising the same Kambi technology platform that existed under our Kindred partnership, which will help to create a seamless process as the Sportsbook at Mohegan Pennsylvania fully rebrands later this Spring.”
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