Compliance Updates
Massachusetts Gaming Commission Names Director of Investigations and Enforcement Bureau and Executive Director

The MGC met on January 31 in a public meeting to interview candidates for the role of IEB Director. Following those interviews, commissioners voted 5-0 to appoint Caitlin Monahan Director of the agency’s IEB. Monahan served as Interim Director of the IEB and before that served for three years as a member of the MGC’s legal division, recently as deputy general counsel. Prior to joining the MGC, Monahan was a litigator in the Boston office of the law firm WilmerHale. She started her career as an assistant in the Executive Office of Public Safety and Security. Monahan graduated from Harvard College and Harvard Law School.
“I am excited for this important opportunity to lead the Commission’s Investigations and Enforcement Bureau. Having served in the MGC’s legal division previously and in this role on an interim basis, I know the essential work in front of us and look forward to continue to collaborate with my colleagues across the MGC to ensure the integrity and safety of gaming in the Commonwealth,” said Monahan.
The IEB is the largest division at the MGC and is responsible for ensuring the integrity of Massachusetts gaming operations. The IEB has an investigatory side, staffed with members of the Massachusetts State Police Gaming Enforcement Unit and financial investigators, who complete background checks and ongoing suitability determinations on operators, vendors and employees of the gaming establishments. The IEB is a law enforcement agency, with subpoena power and broad investigatory authority to make sure that the people and business entities involved with gaming meet the established standards of integrity, honesty and good character. The IEB also has an enforcement side, staffed with Gaming Agents, who ensure that the Massachusetts casinos are in compliance with all regulations promulgated by the Commission. Additionally, the IEB oversees the MGC’s licensing division.
“Caitlin has been a valued member of the MGC team for a number of years, first in the legal division and recently as interim IEB Director – this experience will help ensure her success as she begins this new role. Her contributions have been essential to the work of the MGC in the regulation and oversight of casino gaming, horse racing, and establishing sports wagering in the Commonwealth, and I know she will continue to meet and surpass our high expectations as a leader of our organization,” said Chair Cathy Judd-Stein.
Much like final interviews for the IEB Director, Commissioners met in a public meeting on Monday March 18 to interview two final candidates for the role of executive director. Following interviews and deliberations, commissioners voted 4-0 to appoint Dean Serpa as executive director of the MGC. Throughout his career, Serpa has served in multiple senior roles throughout Massachusetts state government including leadership roles for the office of Governor Charlie Baker. He currently serves as the chair of the Massachusetts Gaming Policy Advisory Committee (GPAC).
“I want to thank the commissioners for entrusting me with this important role, and I look forward to joining the committed team at the Massachusetts Gaming Commission. I am passionate about moving projects from inception to competition and working with teams to get things done – I am excited to build on my experience with GPAC as I get started as executive director of the Commission,” said Dean Serpa.
The executive director serves as the executive and administrative head of the MGC and is responsible for administering and enforcing the provisions of the law relative to the commission and each of the agency’s administrative units. The executive director reports to the five-member Commission.
“Dean’s unparalleled operations experience and record of leadership and service to the Commonwealth will allow him to step into the role of executive director and have an immediate impact on the Massachusetts Gaming Commission. His time as chair of the Gaming Policy Advisory Committee will provide him with an essential level of familiarity regarding MGC policies and programs as he begins his tenure,” said Commissioner Eileen O’Brien.
Commissioners Nakisha Skinner (chair) and Brad Hill served on the initial screening committee for the new IEB director and were joined by Chief People and Diversity Officer David Muldrew. Commissioners Eileen O’Brien (chair) and Jordan Maynard served on the initial screening committee for the executive director and were joined by Chief People and Diversity Officer David Muldrew and Chief Financial and Accounting Officer Derek Lennon. Former interim IEB director, Heather Hall, also served on the ED screening committee until she departed the Commission.
Canada
AGCO issues penalties of $151,000 against Great Canadian Entertainment for alleged age verification failures

The Alcohol and Gaming Commission of Ontario (AGCO) has issued $151,000 in penalties to Great Canadian Entertainment for allegedly failing to prevent minors from accessing gambling on multiple occasions at three Toronto-area casinos.
As part of its investigation, the AGCO reviewed four separate incidents in which minors allegedly gained access to the casino floors and in which some of these minors participated in gambling activities – two cases at Great Canadian Casino Resort Toronto, and one at each of Casino Ajax and Pickering Casino Resort.
The AGCO is committed to ensuring casinos meet Ontario’s high standards of harm reduction and responsible gambling. The AGCO’s Standards require operators to ensure only eligible individuals are permitted into a gambling site and strictly prohibit access to anyone under 19 years of age (except in the course of employment). The Standards also mandate that casino employees have the necessary competence, skills, experience and training to effectively carry out their duties, including age verification.
This enforcement action underscores the AGCO’s dedication to protecting youth and other vulnerable individuals.
A casino operator served with an Order of Monetary Penalty by the AGCO Registrar has the right to appeal the Registrar’s decision to the Licence Appeal Tribunal (LAT), an adjudicative tribunal that is part of Tribunals Ontario and independent of the AGCO.
“Ontario casino operators have an obligation to ensure minors are not able to access casino floors or activities such as slot machines or table games. The AGCO will continue to monitor and hold all casino operators accountable for fulfilling this important role.” – Dr. Karin Schnarr, Chief Executive Officer and Registrar, AGCO.
Compliance Updates
MGCB Issues Cease-and-Desist Order to BetUS

The Michigan Gaming Control Board (MGCB) has issued a cease-and-desist order to BetUS, an offshore gambling operator, for illegally offering internet gaming and sports betting to Michigan residents without proper licensure.
Investigations by the MGCB revealed that BetUS was accepting wagers from Michigan residents on various gambling activities, including sports and casino-style games, without the necessary state authorization. This operation violates Michigan’s Lawful Internet Gaming Act, the Gaming Control and Revenue Act, and the Michigan Penal Code.
“Unlicensed operators like BetUS undermine the integrity of Michigan’s regulated gaming market and expose consumers to potential risks. The MGCB is committed to protecting Michigan residents by ensuring that all gambling activities are conducted legally and responsibly,” said Henry Williams, Executive Director of MGCB.
The cease-and-desist order mandates that BetUS immediately halt all operations involving Michigan residents. The company has 14 days to comply or face further legal action in coordination with the Michigan Department of Attorney General.
Compliance Updates
Peru Reports 40% Drop in Illegal Online Gambling

Peru’s Ministry of Foreign Trade and Tourism (Mincetur) reported that, a little more than a year after having implemented the law that regulates the online sector, it has been able to reduce by 40% the offer of illegal games in digital platforms and applications.
In a public statement, the Executive portfolio in charge of regulating gambling also highlighted that, thanks to the inspection work, 15% of the illegal websites “have left the Peruvian market” and that “payment methods providers and financial entities have been contacted to block services to unauthorized operators”.
Based on this, Mincetur highlighted that “Peru has managed to position itself as a regional referent in the integral regulation of gambling” and that, through the normative framework, it was possible to “protect the consumer, guarantee transparency in the operations and promote the formal and sustainable economic development”.
The Ministry highlighted that with the implementation of Law No 31557, which regulates sports betting and online games, “the country became the third country in Latin America to establish clear regulations for this activity”.
“Since its entry into force in February 2024, 60 technological platforms have been authorized and 280 linked service providers have been registered, as well as the accreditation of nine international certification laboratories,” Mincetur said.
In this regard, the Ministry stated that “this regulation has made it possible to formalize the digital sector, promoting an environment of trust for both operators and users.” At the same time, it has allowed “new investment opportunities, boosting the digitalization of entertainment and strengthening the country’s tax collection”.
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