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Circa Resort & Casino and Amazon Celebrate Deployment of Alexa Smart Properties with Hotel Genie

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Circa Resort & Casino announced the deployment of Amazon’s Alexa Smart Properties (ASP) supported technology in all of its rooms and suites at the adults-only casino-resort in downtown Las Vegas. Now equipped with ASP-supported devices and solutions, including guest service applications built in collaboration with Hotel Genie, Circa is offering a new way for guests to seamlessly access services and amenities during their stay.

Specifically, ASP deepens guest engagement through experiences enabled by Alexa – a general purpose voice AI. When using an Echo device within their hotel room or suite, guests can do things like get property information like check out time, set wake-up calls, make reservations, request housekeeping needs, order food, make outbound phone calls, and so much more.

Additionally, Circa and Amazon worked with Hotel Genie to build and implement Private Branch Exchange (PBX) support, allowing Circa to link ASP-supported devices with their existing phone systems for routing Alexa calls and supporting caller ID when guests and hotel staff conduct calls. Circa is the first hospitality property to implement the ASP-supported feature with Hotel Genie’s Voice Bridge technology.

“We are proud to collaborate with industry leaders like Amazon and Hotel Genie to deploy technology that betters experiences for our guests and staff at Circa Resort & Casino. We worked with Amazon and Hotel Genie to build and scale technology that not only makes guests’ stays smooth and fun with creative offerings, but also facilities excellent communication with our staff for an array of needs during their visit,” said Circa co-CEO and founder Greg Stevens.

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“Hotels know their guests, and Amazon provides new capabilities to help make the experiences they deliver more effortless and enjoyable. By adapting these tools to their specific brand needs, properties have a whole new way to differentiate themselves. We’re excited about the deployment at Circa because they’re as obsessed about their customers as we are ours, and we know the unique Alexa experiences they’re building and deploying at scale will surprise and delight their guests,” said Bram Duchovnay, director of Alexa Smart Properties.

“We’re excited to work with Amazon to provide Circa new and intuitive solutions that make solid business and financial sense. Amazon gives us the right foundation and competitive edge to develop first class solutions that drive success for our customers and in turn, drives success with their guests,” CEO of Hotel Genie Russ Goeckner said.

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CT Interactive Launches its Games on Juegalo.com

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CT Interactive has launched its games on Juegalo.com, a prominent Chilean online casino brand. This partnership marks a significant step in CT Interactive’s strategic expansion within the Latin American market, extending the company’s footprint in Chile.

The integration of CT Interactive’s diverse game portfolio on Juegalo.com offers players in Chile access to a wide range of high-quality, engaging, and regulation-compliant gaming content. This collaboration is a testament to CT Interactive’s commitment to delivering exceptional gaming experiences and strengthening its position in the burgeoning Latin American market.

Maximiliano Hoyl, head of BD and Providers at Juegalo.com, said: “We are thrilled to welcome CT Interactive’s games to Juegalo.com. Their reputation for delivering excellent gaming content aligns perfectly with our commitment to providing our players with the best gaming experience. This collaboration underscores our dedication to offering diverse and high-quality entertainment options.”

This latest venture follows CT Interactive’s successful partnerships in Argentina, where their games have already gone live in multiple provinces with Jugadon.

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Diego Verano, head of BD LatAm at CT Interactive, said: “The move into the Chilean market with Juegalo.com reinforces CT Interactive’s strategic focus on expanding its presence and influence across Latin America”. He continued by saying that Juegalo.com is a renowned online casino brand in Chile and a key player in the Chilean online gaming market.

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Rush Street Appoints Susan Foster as General Manager of Rivers Casino Philadelphia

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Rush Street Gaming announced that international gaming executive Susan Foster has been appointed general manager of Rivers Casino Philadelphia.

“Having worked in various gaming jurisdictions in America and several other countries, I’m both an advocate for and an example of the tremendous opportunities casino gaming provides. I’m very excited to be back in Pennsylvania at such a dynamic property,” Foster said.

Foster began her casino career as a table games dealer in the UK, Nigeria, and the Bahamas. She later spent 14 years in Mississippi at Grand Casino & Resort and Bally’s Entertainment, where she led table games and poker operations. She then served as director of table games for Odawa Casino in Michigan, before accepting her first Pennsylvania job with Harrah’s Philadelphia.

While at Harrah’s, Foster received Caesars Entertainment’s highest award for excellence in leadership. Thereafter, Foster transitioned from the gaming floor to casino operations in 2015 with Hollywood Casino, where she served as vice president of operations at multiple Penn Entertainment properties for nearly a decade. Her direct responsibilities included the performance and operations of slots, table games, poker, food and beverage, environmental services, security, facilities, and various hotels.

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Foster joined Rivers Casino Philadelphia in April 2024 as assistant general manager. She succeeds Eric Althaus, who recently departed the Philly property.

“Susan’s broad worldview of gaming operations has significantly benefited Rush Street since she joined last spring. Her history and familiarity with the southeastern PA gaming market has proven to be a great advantage for Rivers Philly,” Tim Drehkoff, CEO of Rush Street Gaming, said.

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Gambling in the USA

National Council on Problem Gambling Launches Tribal Advisory Council

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The National Council on Problem Gambling (NCPG), the only national nonprofit organization that seeks to reduce the economic and social costs associated with gambling addiction, has launched the Tribal Advisory Council. While NCPG has worked with Tribal gaming entities for many years, the formation of the Tribal Advisory Council represents a deeper level of collaboration to address matters of responsible gambling and problem gambling that are of importance to Native American communities.

The Tribal Advisory Council seeks to increase awareness and respect for Native cultures as they relate to all facets of gambling so that these cultural practices can help other Native and non-Native communities. The Advisory Council will provide expertise and momentum for NCPG’s culturally specific work while recognizing the importance of Native American history and sovereignty in consultation with Native American leaders and experts.

“Our work with tribes is based on a deep respect for Tribal sovereignty and our core values of neutrality, collaboration, respect and credibility. We have a responsibility to listen and learn, as well as the opportunity to share our knowledge as we seek to reduce the social costs of gambling addiction and improve health and wellness in all communities. The relationships and partnerships we have forged over the years are the strong foundation for this exciting new project,” said Keith Whyte, NCPG Executive Director.

To help facilitate the work of the Tribal Advisory Council, NCPG has partnered with Valerie Spicer and Sheila Morago of the Trilogy Group. The Trilogy Group is a Native American-owned and operated organization with over 50 years of combined experience in governmental affairs, business, economic development, and Tribal gaming.

“We applaud the formation of the NCPG’s Tribal Advisory Council and look forward to supporting stronger connection with the Tribes. This work acknowledges the significance of Tribal Gaming in the gambling sector, the impacts of Tribal gaming on communities, and ways we can support finding balance in helping people heal from gambling-related harm respectfully amid the complexity,” said Valerie Spicer, Trilogy Group Founding Partner and Chief Executive Officer.

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