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Compliance Updates

“Please Remain Vigilant: Department PSA on Gaming Scam Calls”

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The Arizona Department of Gaming (“ADG”) is warning the public that gaming scam calls are on the rise in Arizona and nearby states. These scammers are pretending to be affiliated with ADG, the National Indian Gaming Commission, and the Indian Gaming Association, among many other organizations, in an effort to steal patrons’ personal information and hard-earned money. Other notable references include, but are not limited. to: the Indian Gaming Association, the Arizona Gaming Commission, the Arizona Indian Gaming Association, the New American Dream Foundation, the Publisher’s Clearing House, etc.

Legitimate organizations such as the ADG, its partner Tribal gaming regulators, and national gaming regulatory agencies will never call a patron to alert them of a “win” or “sweepstakes.” In addition, these legitimate organizations will never call a patron to alert them of delinquent taxes or fees owed to the State of Arizona or the Internal Revenue Service (“I.R.S.”). If someone claims to work for one of these organizations and makes any demands or threats relevant to the information above, they are a scammer. Keep your money safe and secure, pass the information along to others, and report the scammer immediately.

Arizona Attorney General’s Office – Tips to Avoid Falling Victim to Scams:

Verify Information: Before taking any action, hang up the phone and independently verify the legitimacy of the caller by directly contacting the organization they claim to represent by calling those organizations’ official listed phone number(s). Never use the contact details the caller provides call whoever they claim to represent directly. Scammers can mask numbers making it appear that a legitimate company or organization is calling you.

Be Skeptical: Always be skeptical of unsolicited calls, especially those asking for immediate action involving financial transactions. A government agency will never ask you to remove money from your accounts to send via bitcoin, wire transfer, or gift cards.

Only Scammers Demand Payment in Cryptocurrency: No legitimate business is going to demand you send cryptocurrency in advance-not to buy something, and not to protect your money. That’s always a scam.

Secure Your Personal Information: Never share personal information like your social security number, bank account details, or passwords over the phone with unknown callers or give anyone real-time access to your computer. Never click on a link from an unexpected text, email, or social media message, even if it seems to come from a company you know.

Consult Trusted Individuals: Always consult with a trusted family member or friend before making any substantial financial decisions, especially those involving digital currencies like bitcoin.

Report Suspicious Activity: If something feels off, it probably is. Report the call to local law enforcement and file a complaint with the Arizona Attorney General’s Office.

Business, Government, or Job Impersonator Scams:

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In a business, government, or job impersonation scam, the scammer pretends to be someone you trust to trick you into sending them money. They might claim that there’s been fraud detected on your accounts and that your money is at risk. To resolve the issue, they may instruct you to send money or cryptocurrency. They might also tell you that there’s a legal problem, that you owe money, or that your accounts or benefits have been frozen as part of an investigation. They then advise you to buy cryptocurrency to fix the problem or protect your money. These are clear warning signs of a scam.

“You’ve Won” scams are a bit different. You may get a call, letter, email, or text saying that you have won. Perhaps it’s a vacation, cruise, lottery, or sweepstakes. They cannot wait for you to get your winnings, however, they advise that there are fees, taxes, or customs duties to pay. Then, they ask for your credit card number or bank account information. In some cases, they might even ask you to pay with cash, gift cards, wire transfers, or cryptocurrency. If you pay a scammer or share your information, your financial and personally identifiable information have now been breached. There is no prize. Instead, you might even receive more requests for money, and more false promises that you’ve won big.

If you believe you or someone you know has been the victim of fraud, file a consumer complaint by visiting www.azeg.gov/consumer. If you need a complaint form sent to you, contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.

It is important to note that the Federal Trade Commission (“FTC”) frequently educates the public about avoiding and reporting scams, such as “You’ve Won” scams. If you spot a scam, please report it to the FTC. Go online at ReportFraud.ftc.gov or call at 1-877-FTC-HELP (1-877-382-4357) or TTY 1-866-653-4261. Your report can help protect other people. By reporting fraud, you assist the FTC’s investigators to identify scammers and stop them before they can steal someone’s hard-earned money.

Additionally, if you believe you have been the victim of identity theft, get help from the FTC by visiting www.identitytheft.gov or by calling (877) 438-4338.

ADG takes complaints about illegal gambling seriously. To report suspected illegal gambling activity, visit our website, call (602) 255-3886, or email [email protected]. You can remain anonymous.

Compliance Updates

Florida Gaming Control Commission Collaborates with Local Law Enforcement Partners to Address Illegal Gambling Activity and Shut Down Illegal Casinos

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Last week, the Florida Gaming Control Commission reaffirmed its dedication to the safety and wellness of Florida communities by continuing efforts to address illegal gambling activity. In collaboration with local law enforcement partners in Brevard and Volusia counties, FGCC agents assisted with shutting down five illegal casinos as well as seizing illegal gambling machines from two business establishments.

“The cooperative relationships developed between the Florida Gaming Control Commission and our partner law enforcement agencies are essential to fulfill our mission, and these efforts are making an impact. Through innovative strategies, enhanced resources, and collaboration, these partnerships reflect our dedication to fostering trust and accountability while effectively addressing public safety concerns related to illicit gambling locations,” said Ross Marshman, Acting Executive Director of the Florida Gaming Control Commission.

On Tuesday, FGCC agents assisted the Brevard County Sheriff’s Office as they executed search warrants for five illegal casinos throughout the county. More than 500 illegal gambling machines, related equipment, and more than $845,000 was seized. A 2022 Chevy Silverado, which was actively being used to transport cash from the illegal casinos, was also seized. Criminal arrests are pending.

On Thursday, FGCC agents and the Port Orange Police Department addressed community concerns received by both agencies about two independently owned businesses. More than $6000 and 19 illegal slot and gaming machines were seized. Three arrests were made for charges of Operating illegal Gambling Establishments and Illegal Possession of Slot Machines and Gaming Devices. The two establishments included:

•Stop & Go Convenience Store, 5687 S. Ridgewood Ave, Port Orange

•Mark and Jill’s Village Tavern, 5263 S. Nova Rd, Port Orange

Citizen reports are important to share concerns about illegal gambling activities or facilities in Florida.

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Compliance Updates

EGT Digital obtained a licence to operate in the regulated market in Peru

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EGT Digital obtained a licence to operate in the regulated market in Peru

 

EGT Digital is excited to announce that it is now authorized to operate as a provider in Peru. The company has received a licence from the regulatory gaming authority, the Ministry of Foreign Trade and Tourism (MINCETUR), which allows it to supply operators in the country with all of its core products – the X-Nave platform, the Gaming Aggregator, and the casino content.

EGT Digital’s in-house developed “all-in-one” betting platform X-Nave gives operators the technology and tools they need to build and develop a successful business online. It consists of 4 main modules: Sport Product, CRM Engine, Gaming Aggregator, and Payment Gateway. Еach can be part of the turnkey solution or operate independently, as they allow integration with third-party developments.

The Gaming Aggregator presents a wide variety of more than 12,000 games across 140 providers. It offers numerous player engagement tools and a Recommendation module through which operators can create highly personalized content for their customers based on users’ individual behavior and preferences.

EGT Digital’s gaming portfolio contains over 120 casino titles, including 4 top performing jackpots: Bell Link, High Cash, Clover Chance, and Single Progressive Jackpot. The company’s vast array of games is being constantly enriched with new additions designed to fit the tastes and requirements of different players. EGT Digital’s slots are currently presented in more than 50 markets around the world, having ranked among the favorites of gaming audiences in each one of them.

“This licence is an achievement of great significance for us,” said Tsvetomira Drumeva, Head of Sales at EGT Digital. “Entering the regulated market in Peru will allow us not only to unleash the huge potential of our products on a local level but also to continue our expansion in the region and consolidate our positions as a leading supplier of iGaming solutions in LatAm.”

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Compliance Updates

VI Casino Control Commission, Department of Health Announce Joint Initiative on Problem Gambling

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In an initiative aimed at promoting responsible gaming in the U.S. Virgin Islands, the Virgin Islands Casino Control Commission (VICCC) and the Virgin Islands Department of Health (VIDOH) announced that a Memorandum of Understanding (MOU) has been executed to train and certify counselors in the districts of St. Thomas-St. John and St. Croix to treat problem gambling disorders and addiction.

Under the terms of the MOU fully executed on October 24, 2024, the VICCC has provided the funds for six counselors, three in each island district, employed at the VIDOH’s Division of Behavioral Health to receive training through The Center for Addiction Studies and Research.

This training will include vital knowledge on etiological predictors and risk factors, implementing suicide prevention strategies, and employing effective treatment approaches for individuals affected by gambling addiction. Additionally, the VICCC will also provide the funds to ensure that the counselors receive supervision by a board-approved clinical consultant, leading to an international certification recognized by the International Gambling Counselor Certification Board.

Marvin L. Pickering, VICCC Chairman and CEO, said: “While our residents will continue to have access to 1-800-GAMBLER and other national resources, it has always been the position of the VICCC that, in fulfilling our legal mandate to provide programs to treat and prevent gambling addiction, we needed to ensure the availability of assistance locally, assistance that is confidential and free or low-cost and that can be easily accessed, seen and understood.”

“In all aspects, VIDOH was an excellent choice for the VICCC,” Pickering added.

VIDOH Commissioner Justa Encarnacion said: “We want to ensure that we strengthen resources and services for those facing challenges with gambling and that we equip the community with information to make informed decisions about gaming, whether it is bingo, lottery, VLTs, or slot machines. Overall, our goal is to encourage a culture of responsibility within the Virgin Islands gaming community.”

Chairman Pickering and Commissioner Encarnacion expressed appreciation to the teams at VICCC and VIDOH who effectively collaborated in bringing the MOU to fruition.

Chairman Pickering particularly applauded the unwavering efforts of Commissioner Carolyn P. Hermon-Percell, the Vice-Chair of VICCC for her leadership in bringing this first major step to fruition. Both look forward to this important measure that is expected to improve health and wellness and reduce the personal, social, and economic costs of problem gambling in the U.S. Virgin Islands.

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