Compliance Updates
Jackpocket Casino Becomes First iGaming Operator to Earn iCAP Certification for Player Protection
![Jackpocket Casino Becomes First iGaming Operator to Earn iCAP Certification for Player Protection](https://gamingamericas.com/wp-content/uploads/2024/02/casino_iCAP_announcement_.jpg)
Jackpocket, announced that Jackpocket Casino has become the first iGaming operator in the U.S. to receive Internet Compliance Assessment Program (iCAP) certification for best practices in player protection.
Administered by the National Council on Problem Gambling (NCPG), the iCAP is the highest standard in the U.S. for online responsible gaming. To earn this certification, Jackpocket demonstrated dedication to player safety through a variety of features. On the app, users can access customizable play limits such as restrictions on deposit, spending, and playtime and logged-in time levels. The platform also offers time-out options and self-exclusion capabilities, allowing users to suspend their gaming activity for specified durations.
“Our mission to provide a fun and responsible online casino experience rests on ensuring the highest levels of safety and security. Every step we take is with the goal of safeguarding our users,” said Jackpocket CEO and founder, Peter Sullivan. “We are proud of the fact that with Jackpocket Casino, players can confidently participate in their favorite games, knowing that their safety is not only a priority, but also professionally validated by the NCPG.”
The rigorous evaluation required of Jackpocket Casino to receive iCAP certification consisted of a product and website overview, interviews with management and customer service teams, and an audit of the company’s responsible gaming policies, tools, advertising, and promotions. The audit was conducted by Gambling Integrity, one of the world’s leading consultancies in responsible gambling. Accreditation, valid for two years, reassures Jackpocket users, investors, regulators, and employees of the company’s commitment to safer gambling practices.
“In achieving iCAP accreditation, Jackpocket Casino has emerged as a pioneer in prioritizing player protection and responsible gambling practices within the U.S. iGaming landscape,” said Keith Whyte, NCPG Executive Director. “We applaud Jackpocket for emphasizing the safety of their users and for setting an exemplary standard for the industry.”
In 2018, Jackpocket became the first lottery courier to receive iCAP certification, and in 2019, won NCPG’s 2019 Best Corporate Social Responsibility Award for commitment to preventing and addressing problem gaming. Now, ahead of Problem Gambling Awareness Month in March, Jackpocket is continuing its commitment by achieving iCAP certification for its Jackpocket Casino app.
Jackpocket understands that responsible gaming extends beyond its platform. NCPG’s website is seamlessly integrated within the Jackpocket app, providing users with easy access to a wealth of resources and direct access to its 24-hour confidential hotline. Whether through a call or text message, help, if needed, is just a tap away.
Compliance Updates
IGSA Welcomes Sharp Vision as Silver Member
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The International Gaming Standards Association (IGSA) has welcomed Sharp Vision as a new Silver member. Sharp Vision is a leading provider of regulatory turnkey solutions for gaming authorities.
āWe are delighted to be a part of IGSA and we look forward to contributing to the advancement of best practices among regulators in the fast-growing gaming industry,ā Damien Raymond, COO of Sharp Vision, said.
āIGSA is very excited to welcome Sharp Vision to our membership. We believe that IGSA Standards can enhance Sharp Visionās products supporting regulatory authority oversight. We look forward to their participation in IGSA committees,ā Mark Pace, President of IGSA, said.
Compliance Updates
PGCB Places Seven Individuals on Involuntary Interactive Exclusion List for Online Gaming Fraud
![](https://gamingamericas.com/wp-content/uploads/2024/07/4-7.jpg)
The Pennsylvania Gaming Control Board (PGCB) on Wednesday approved recommendations by its Office of Enforcement Counsel (OEC) for the placement of seven individuals on the iGaming Involuntary Exclusion List.
The online transactions that these seven individuals engaged in, totaling $27,168, were investigated by the Boardās Bureau of Investigations and Enforcement (BIE) and found to be fraudulent in two major respects:
- an individual used a fraudulent scheme to obtain an online account or accounts in another personās name and identifiers, placed funds into these accounts utilizing other personsā payment methods, and without engaging in any gaming activity, managed to have funds withdrawn from the fraudulently-established account or accounts directly into their own bank account; or,
- requested and received a refund for a disputed credit or debit card transaction from a card issuer even though that refund was fraudulent.
The specific fraudulent conduct of each individual is further described below:
- Created two separate online sports wagering accounts using the personal identification and credit cards of other individuals, and withdrew $300;
- Created 13 separate online casino-type games accounts using the personal identification and credit cards of other individuals, and withdrew $545;
- Created six separate online sports wagering accounts using the personal identification and credit cards of other individuals, and withdrew $1000;
- Created four separate online sports wagering accounts using the personal identification and credit cards of other individuals, and withdrew $1123;
- Created two separate online sports wagering accounts using the personal identification and credit cards of other individuals, and withdrew $1500;
- Illegally requested and received six chargebacks to a credit card associated with an online casino-type games account totaling $10,100;
- Created one online sports wagering account using the personal identification and credit card of another individual, and withdrew $12,600.
The Boardās actions in these matters stem from its commitment to keep individuals who have committed fraud from gaming online in Pennsylvania. The additions made bring to 37 the total number of individuals who are currently on the iGaming Involuntary Exclusion List.
The Board also placed four other individuals on its Casino Involuntary Exclusion List. The number of individuals currently on that list totals 1197 and stems from various reasons including theft, cheating, child endangerment disorderly conduct, and using counterfeit currency.
Compliance Updates
PandaScore secures their first US betting license, by entering Colorado
![](https://gamingamericas.com/wp-content/uploads/2024/07/PandaScore-secures-their-first-US-betting-license-by-entering-Colorado_20240723_130839_0000.png)
After a meticulous and measured research process in consultation with the needs of its clients, PandaScore has acquired a license to operate in the US state of Colorado.
Through the license, PandaScore has signalled its intentions in the US market: forging a supplier-led path to esports betting success in the US. Existing PandaScore clients can now enter the Colorado market, scale up their esports offering and build their future audience in the stateās esports-friendly regulatory framework.
Future clients can also be confident that working with PandaScore supports their growth strategy in the lucrative US market. The stateās esports-friendly regulatory framework serves as a solid foundation to cultivate an esports audience and take advantage of PandaScoreās innovative, revenue-driving products such as BetBuilder, player props and microbetting.
PandaScore selected Colorado as its first point of entry into US licensing thanks to the stateās large catalogue of esports titles and competitions that are eligible for regular betting, and the wide range of markets that can be offered. Additionally, the stateās flexible and innovation-friendly licensing regime makes it a strong market for PandaScore and its clients.
Securing the license also serves as proof of concept for the French esports supplier, PandaScore Legal Counsel Alexis Brunet noted that āsecuring the Colorado license is a strong signal of our intentions in the US and are serious about its potential. Esports in the United States is a fast-evolving regulatory environment, but itās only going in one direction: expansion. We intend to provide our best-in-class products and services to our customers no matter where they are, and service one of the largest markets in the world.ā
For PandaScore CEO Flavien Guillocheau, entry into Colorado in the US market was the natural next step in the companyās client-first, service-oriented approach: āFor esports to succeed in the US, suppliers must lead from the front. Suppliers need to address the uncertainty around regulation which has held back operator investment and thus growth of the vertical.
āWeāve proven we know the market, get a license efficiently and do it in a way that puts operators first. Weāre confident that if our clients are seeking entry into a given market, we can be completely straight with them, show them the viable pathway to success, and create the foundation and access they need to fully harness the potential of esports in one of its biggest consumer markets.ā
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