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Gambling in the USA

Global Casino Management System Market Size To Exceed USD 27.6 Billion By 2032 | CAGR of 15.5%

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The Global Casino Management System Market Size is to Grow from USD 6.5 Billion in 2022 to USD 27.6 Billion by 2032, at a Compound Annual Growth Rate (CAGR) of 15.5% during the projected period.

With growing concerns over theft and fraud, the risk landscape in contemporary casinos is always shifting. Since casinos have a variety of entry and departure points as well as daily sizable amounts of financial transactions, it is challenging to maintain security generally at these establishments. On busy evenings, a lot of individuals walk through the doorways, making it difficult for security staff to keep track of everyone’s movements. The market is expected to grow due to current gaming security systems that are better and a tendency toward better management in casinos.

A casino management system is a tool or software application that controls and manages casino operations. The organization of gaming device operations is made easier by this technology, which also enhances visitor services. A casino management system divides the workforce among multiple workstations to ensure that each division has enough staff. Due to casino management systems, slot machines, bookmakers, and bingo parlors may all be simply maintained. Because of growing concerns about theft and fraud, the risk climate in contemporary casinos is always changing. Since casinos have a variety of entry and departure points as well as daily sizable amounts of financial transactions, it is challenging to maintain security generally at these establishments. On busy evenings, a lot of individuals walk through the doorways, making it difficult for the security staff to keep track of everyone’s movements. The market is expected to grow due to current gaming security systems that are better and a tendency toward better management in casinos. During the anticipated term, the popularity of online gambling is likely to have an impact on revenue at conventional casinos. Due to the accessibility of online platforms, users may log in and play anytime they want from the comfort of their homes. With an easy-to-use mobile device like a smartphone or tablet and an internet connection, you may skip the headache of casino gambling.

The table games segment dominates the market with the largest revenue share over the forecast period.
Slot machines, table games, and other games are the segments of the worldwide casino management system market based on modules. The market leader among these is the sector for table games, which is expected to have the highest revenue share over the projected period. The growth in popularity of table games including baccarat, roulette, red dog, blackjack, and craps across all regions is one reason for the segmental expansion. Demand for the category will rise as more young people engage in table gaming.

The analytics segment is witnessing significant CAGR growth over the forecast period.
The market for casino management systems is divided into accounting, security & surveillance, player monitoring, marketing & promotions, analytics, and others based on the application. Among them, the accounting segment is expected to experience a considerable CAGR increase. The various financial transactions that take place in casinos have led to an increase in the adoption of security and monitoring systems. To help owners stop fraud, theft, and cheating on game club floors, these systems incorporate many technology, such as facial recognition, license plate readers, and other analytics. Companies that provide casino management systems are constantly looking to create and incorporate new technology to address security challenges. Ensuring a secure gaming environment is one of the primary causes driving the adoption of security and surveillance in CMS.

The resorts segment is expected to hold the largest share of the global casino management System market during the forecast period.
The hotels and resorts, casino resorts, and other end-users segments make up the global market for casino management systems. Among them, the resorts sector is anticipated to account for the greatest market share for casino management systems during the anticipated time frame. The category of resort casinos is anticipated to dominate the market for casino management systems. During the projected period, developing casino resort facilities in well-known tourist destinations and increased consumer spending on leisure activities are expected to produce a significant percentage of the market for casino resorts. A large portion of the market for casino resorts is also predicted to come from the several governments who have established well-known places for gaming and leisure travel.

North America dominates the market with the largest market share over the forecast period.

North America dominates the market with the largest market share during the forecast period. The oversaturated casino business and the proliferation of technology are the two key issues preventing the development of casino management systems in the region. Rising CMS use to improve operational performance, retain customers, and gain a competitive edge will fuel market expansion. In North America, the online gaming market has been expanding quickly. A substantial number of gamers have been attracted to online casinos by their accessibility and ease. Many conventional casinos have created online platforms as well to capitalize on this expanding industry. On the other hand, Asia Pacific is anticipated to experience the quickest growth during the projection period. Furthermore, it is believed that relaxing regulatory restrictions to permit gambling clubs in Asia Pacific will promote regional growth. Throughout the projected period, benefits from tax payments are also expected to boost demand for casino management systems. The CMS market is growing throughout Europe and the rest of the world because of a variety of causes, including the quick rise in disposable income, shifting consumer preferences, and rising social acceptance of gambling clubs.

Competitive Analysis:

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The report offers the appropriate analysis of the key organizations/companies involved within the global market along with a comparative evaluation primarily based on their product offering, business overviews, geographic presence, enterprise strategies, segment market share, and SWOT analysis. The report also provides an elaborative analysis focusing on the current news and developments of the companies, which includes product development, innovations, joint ventures, partnerships, mergers & acquisitions, strategic alliances, and others. This allows for the evaluation of the overall competition within the market. Major vendors in the Global Casino Management System Market include Ensico CMS d.o.o., WIN Technologies Limited, Novomatic, Apex Pro Gaming s.r.o., CT Gaming, Tangam Systems, Table Trac, Inc., Evona, Casinfo Systems, Agilysys NV LLC and among others.

Recent Developments

  • In November 2022: In Lower Brule, South Dakota, Table Trac, Inc. collaborated with the Golden Buffalo Casino and Motel. As part of the collaboration, the developer and provider of casino information and management systems will roll out its specialized casino management system, CasinoTrac.
  • In October 2022: The animated Wheel of Fortune 4D Collector’s Edition and Wheel of Fortune Cash Link 2 video slots are among the standout game titles in the Wheel of Fortune Slots Zone, which International Game Technology PLC has announced will open at the OYO Hotel & Casino in Las Vegas. The Wheel of Fortune Megatower, the largest IGT cabinet, is also located in this area.

Market Segment
This study forecasts revenue at global, regional, and country levels from 2020 to 2032. Spherical Insights has segmented the global casino management system market based on the below-mentioned segments:

Casino Management System Market, Module Analysis

  • Slot Games
  • Table Games
  • Others

Casino Management System Market, Application Analysis

  • Accounting, Security & Surveillance
  • Players Tracking
  • Marketing & Promotions
  • Analytics
  • Others

Casino Management System Market, End-Users Analysis

  • Hotel and Resorts
  • Casino Resort
  • Others

Casino Management System Market, Regional Analysis

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
    • Italy
    • Spain
    • Russia
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Rest of Asia Pacific
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Middle East & Africa
    • UAE
    • Saudi Arabia
    • Qatar
    • South Africa
    • Rest of the Middle East & Africa

Compliance Updates

Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

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Gambling in the USA

Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series

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Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.

Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.

The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.

The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.

Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.

Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and  through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.

“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”

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Gambling in the USA

Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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