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Gambling in the USA

Three Gambling Trends To Watch In 2021

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Three Gambling Trends To Watch In 2021

 

With the calendar about to mercifully flip to 2021, Steve Ruddock, content director at BettingUSA.com, offers up his thoughts on what 2021 has in store for the US gambling industry

The COVID-19 pandemic upended industries across the globe. The gambling industry was one of the hardest hit. Lockdowns, occupancy limitations, and various other COVID-related restrictions have taken their toll on the industry.

But there is a bright side. Vaccines have arrived and should be widely available by the end of H1 2021. Online gaming proved itself a reliable source of revenue and a backstop against future calamities. And the industry was forced to do some self-reflection.

2020 gave us a little bit of everything, and 2021 is shaping up to be another interesting year for the gambling industry.

Sports Betting Will Have A Good But Not Great Year

Legalized sports betting has swept across the US, and hopes are high the already considerable gains will pick up even more steam as states struggle to plug massive budget holes brought on by the pandemic.

There’s momentum in several key states, including:

  • The prospect of retail and online legalization in Connecticut, Massachusetts, and Ohio;
  • The addition of mobile betting to New York’s current retail betting locations; and
  • The possibility of retail sports betting coming to California.

That has led to speculation that a run on the bank, with sports betting showing up everywhere from Florida to Texas to Maine, is in the cards. And that’s where a bucket of cold water makes its appearance.

If a state hasn’t legalized sports betting at this point, then there has to be a reason, or more likely, reasons. What might seem like a simple solution to the masses (legalize sports betting, launch sports betting, print money) is a far more complicated process than most people realize.

At the top of the list is money. The notion of generating more revenue through legal sports betting seems like a no-brainer. Still, problems bubble up when the discussion shifts to how that money gets divvied up among stakeholders and the state, as well as anyone with the most tenuous connection to the issue holding out their hand hoping to catch some loose change.

Once you get beyond money, it’s a simple matter of dealing with legal hurdles and navigating existing laws, considerations of public sentiment and legislative appetite, and the fact that gambling is controversial and low on the legislative priority list.

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When you dig into each state’s particulars, you find most states that haven’t passed sports betting legislation are struggling with several of these factors.

Bottom line: If a state hasn’t passed sports betting in the run-up to the Supreme Court’s decision to strike down PASPA or the two and a half years since the ruling, it’s safe to say it’s not a simple issue. Progress will be made, but 2021 isn’t the year when the bulk of the US legalizes sports betting.

Land-Based Casinos are Ready to Enter the 21st Century

Before 2020, US casinos were viewed as a revenue-generating, job-creating juggernaut. Casinos were an unstoppable force that could brush off any impediments in its path. With that as the backdrop, is it any wonder the industry has been quite resistant to change?

Then the reality slap of COVID-19 landed, and an industry that believed it was invulnerable quickly had its defects laid bare.

When things are going well, it’s easy to overlook or justify underperforming aspects of your business. But when the fit hits the shan, companies tend to examine everything. In the case of land-based casinos, that self-examination uncovered the inconvenient truth that the business model has gone mostly unchanged since Steve Wynn ushered in the amenity era in the 1990s. Since then, it’s mainly been stagnation. That’s no longer the case.

COVID has accelerated the industry’s acceptance of cashless gaming products and online and interactive gaming options. And it’s led to casinos instituting long overdue measures like guest tracking and refocusing on the guest experience.

That trend is likely to continue.

A Shakeup in the US Sports Betting Hierarchy?

One of the early surprises in the US sports betting industry has been the performance of DraftKings and FanDuel. The two daily fantasy sports giants smoothly transitioned to sports betting and have been the industry’s runaway leaders, getting the better of their more experienced competitors from Europe.

According to recent estimates from Eilers & Krejcik Gaming, DraftKings and FanDuel constitute 70% (22% and 48% respectively) of the New Jersey sports betting market. Pennsylvania Gaming Control Board reports show the two operators boast about 60% of the market, and in Colorado, their combined market share is closer to 85%.

That said, we are still in the early stages of the legal US sports betting experiment, and challengers have started to emerge.

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Since a significant product overhaul and rebrand, BetMGM has been cutting into DraftKings and FanDuel’s lead and looks to be a major force in the space. In Colorado, BetMGM has carved out 11% of the market, and its sports betting products are closing in on a double-digit market share in New Jersey, according to E&K Gaming.

Another challenger is Penn National and its Barstool Sportsbook. The Barstool Sportsbook app is live in Pennsylvania, where it’s already grabbed a significant market share (nearly 12% in November), and will considerably expand its footprint with early 2021 launches in the key states of Michigan and Illinois.

And then there are the European heavyweights that have quietly entered the US market, seemingly biding their time. With their experience, it’s likely one or more will breakthrough in the US.

Compliance Updates

Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

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Gambling in the USA

Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series

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Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.

Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.

The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.

The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.

Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.

Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and  through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.

“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”

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Gambling in the USA

Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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GamingAmericas.com (part of HIPTHER) is your one-stop portal for the latest news, insights, and analyses in the gaming industry across the Americas. From legislative updates and market trends to interviews with industry leaders, we provide a comprehensive look at the dynamic landscape of both online and land-based gaming. Whether you're a stakeholder looking to stay ahead of the curve or a gaming enthusiast eager for reliable updates, GamingAmericas.com has got you covered. Follow us on social media and subscribe to our newsletter for real-time updates and exclusive content. Make informed decisions and stay ahead in the game with GamingAmericas.com.

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