MGM Resorts Reaches Responsible Gaming Milestone by Surpassing 2000 GameSense Advisors

MGM Resorts International has reached a major milestone with its responsible gaming program, GameSense. The company has now certified more than 2000 employees as GameSense Advisors. These advisors consist of frontline and executive MGM Resorts employees working in more than 30 company departments. This accomplishment was reached following a recent training session at MGM Grand in Las Vegas. Similar sessions were conducted for employees of every MGM Resorts property across the US this year, including the company’s non-gaming establishments such as Shadow Creek Golf Course and T-Mobile Arena.

Throughout the sessions, team members received comprehensive, research-based responsible gaming training designed to empower them to proactively promote responsible play and address problem gambling concerns through GameSense.

GameSense is an industry-leading responsible gaming program first developed and licensed to MGM Resorts in 2017 by the British Columbia Lottery Corporation (BCLC). The program focuses on positive, transparent and proactive interactions with guests about how to gamble responsibly. GameSense has been adopted by BetMGM as well.

“Our investment in GameSense ensures an approach where responsibility is woven into the heart of the MGM Resorts brand. With GameSense at the center, we’re empowering employees to play an important role in promoting responsible gaming awareness and enjoyable experiences for our guests,” said Stephen Martino, SVP & Chief Compliance Officer, MGM Resorts.

GameSense Advisors reinforce player education for guests and employees and are also trained to identify at-risk behaviors, escalate concerns, and provide support and local resources for anyone who may need them. These tools include BetBlocker, a free, fully anonymous gambling-blocking software that prevents access to both legal and illegal gambling sites and apps.

Garrett Farnes, Executive Director of Responsible Gaming at MGM Resorts, said: “This accomplishment is made possible by leadership and team members who genuinely want to make a difference. We’re committed to a culture of responsibility that turns every interaction into an opportunity to build trust and provide a level of hospitality that truly matters.”

Building on that commitment, MGM Resorts continues to support the American Gaming Association’s Play Smart from the Start initiative and “Have A Game Plan. Bet Responsibly.” public-service campaign. These programs educate both new and experienced sports bettors on how to make informed decisions while also promoting the use of licensed operators in regulated markets.

David Forman, VP of Research at American Gaming Association, said: “Through initiatives like GameSense, MGM Resorts continues to set a standard that makes responsible gaming an everyday expectation. As the industry continues to expand, it’s well-trained employees who are positioned to drive these important messages forward.”