Latest News
Opening the gateway to new LatAm opportunities
Featuring exclusive industry B2B insight for LatAm from David Camacho, Account Manager for LatAm markets at QTech Games
The QTech Games team is buzzing with excitement for this week’s SBC Summit 2024 at the Feira Internacional de Lisboa & MEO Arena. This highly anticipated event, set in the stunning city of Lisbon, is just around the corner, and we can’t wait to reunite with old friends and make new connections. It’s sure to be an exhilarating experience that we’re eagerly looking forward to.
On the eve of a busy season in the igaming sector, this conference offers a timely forum for reflection on the road ahead – how the industry can provide operators and players with engaging and innovative betting experiences at some high-impact events that will drive revenue for the coming quarters. SBC Summit 2024 offers excellent networking opportunities with senior peers to discuss many of the most current and pressing issues. Whatever you have in mind – the opportunity or the broader picture unfolding worldwide, regulatory challenges, player engagement, retention strategy, acquisition, and bonus alternatives – it is always helpful and often enlightening to exchange ideas on overall plans and specific innovations with other industry leaders so that we can collectively converge on the best way forward and overcome obstacles.
SBC Summit 2024 brings together thousands of attendees across the gaming sector, including casino operators, sportsbooks, leading distributors like QTech Games, developers, bettors, and affiliates. Nearly half of the attending businesses will be represented by C-level executives, making it the perfect place to build on existing collaborations and forge new ones.
As we look at the current trends, it’s evident that the convergence of AI and data collection is reshaping the gaming landscape. The time has come when AI, with its predictive powers and associated marketing tools, aligns with data collection to create more effective personalization modes. With systems that truly understand and know your customer from login, a seamless, personalized experience is now within reach. The rise of high-volume AI systems is set to be a significant battleground in the future as marketing departments strive to create impactful campaigns that can scale.
After all, if intelligence is just a matter of data processing, the gap between the informed reasoning of the regular workforce and the take-off functionality of AI is only increasing by an order of magnitude. At QTech Games, our gaming lobby, known as QT Play, has led the market for years, thanks to its machine-learning capabilities and the countless improvements in player insights and localized game selection that we have been able to distil from one of the most profound data sets of any distributor. This has given our operator partners in emerging markets a constantly sharpened competitive edge over their rivals.
More broadly, LatAm fosters a rapidly evolving ecosystem where no market position can be taken for granted. After all, emerging markets are often highly fragmented by their very nature.
Player habits are also very different. Small bets and big-win scenarios will be popular in all emerging markets, of course, but these types of bets are great for the operator in terms of margin, and there is much more juice in the lemon.
More generally, reliable and fast access to funds (from deposits to withdrawals) is also critical to making your brand the preferred wallet for any customer. Customer trust in any operator really depends on your ability to pay out in a timely manner.
Especially since customers vastly prefer the sportsbook or jackpot model mentioned above, you need to localize your payment methods, often country by country, based on a set of needs. You also need to localize customer support, which is essential for quality management.
For example, fluency in the local language alone would not be a plus; you need the regional varieties and dialects. That is one area where automation can only help you a little. Your site’s user experience has to be familiar, too, so you can’t reinvent the wheel for UX if you want to compete with the leaders in a given territory.
We closely follow other Latin American markets, including Peru, where the regulated market was launched a few months ago. As in Brazil, several well-known international operators were already operating in Peru, but the market is now one of the most thriving territories in the industry. Chile, Argentina, Colombia, and Mexico are also hotspots.
As an innovative and forward-thinking company, we are confident in the potential of the Latin American market. To underscore that commitment, our website is now also available in both Spanish and Portuguese via a simple toggle function, as we bid to service more partners across the Hispanic world.
We know the future of retail demands a hybrid solution which is why we’ve created QTech Hybrid, already soft-launched to immediate positive reviews. We are showcasing this innovative retail solution for emerging markets (like LatAm and Africa) at this week’s SBC Summit 2024 where senior QTech Games delegates are on site if you’d like to enjoy a dedicated demo.
In short, though. QTech Hybrid offers a retail offering that can be transferred to your phone, so that the customer can continue playing after leaving the premises or betting shop. QTech Hybrid allows players to access the full game library of QTech Games, while this retail solution also contains a state-of-the-art Agent Management System. It’s just the latest example of how our wider concerted effort, focusing on LatAm and African markets, is reaping rewards for the end-user experience by seamlessly marrying online and offline. This trademark ingenuity is also another sign of our commitment to under-served regions in developing products that have a high local demand, wherever you set your scene on the map.
This system will be a game-changer, revolutionizing the gaming experience for our partners’ clients, and we are excited to bring it to LatAm as one of the first locations.
Latest News
A Decade in iGaming: From Newcomer to a CMO
Wow, time flies! Can’t believe it’s been ten years since stepping into the exhilarating world of online gambling – a field that initially seemed like a short-term stint quickly turned into a new-found passion.
Moving to Malta, and eventually finding a home in Tallinn, I’ve had the privilege to watch the highs and lows as well as the many progressions and transformations. Today, I am proud to form part of the Mr. Gamble team that is ambitiously expanding into new markets, and pushing the boundaries.
From Customer Support to CMO
My journey in iGaming kicked off in Customer Support at Betsson – a leap from my telecom sales management role back in Finland. While this move puzzled my family and friends alike, it was a necessary step. Over the months and years, I worked my way up through various roles including Affiliate Coordinator, Affiliate Manager and Head of Affiliates, learning the various intricate parts of the industry, while at the same time adapting to new technological changes.
One thing is for sure, the iGaming industry is a fast-paced one, and each role has helped me to thrive and adapt to the various changes. Flexibility is key when working in this industry.
Venturing into Entrepreneurship: My Own Affiliate Business
Following many years of corporate experience, I took the leap to start up my own affiliate business with the aim of creating my own business from scratch. Handling everything from SEO and content strategy to fostering brand partnerships and growth strategies gave me an overall view of the affiliate industry’s many complexities. This entrepreneurial journey instilled insight and resilience, especially in terms of the value of the diverse skill sets found within a team.
By 2023, I joined Mr. Gamble as CMO, bringing my own entrepreneurial experience into this company’s growth strategy. Drawing on my background in SEO, content management and brand development and alongside a knowledgeable team, we have successfully strengthened Mr. Gamble’s presence in established markets, while also setting our sites on new markets.
New Markets and New Possibilities
Since the online gambling industry is continually evolving and expanding, it also brings with it a surge in growth when it comes to new and emerging markets. While we have made huge strides in launching Mr. Gambe USA, we are also eyeing promising regions in Asia, Latin America and Africa, where digital adoption and regulations are evolving creating new opportunities.
As we continue to solidify our presence in the US, these emerging markets represent the next frontier.
An Ever-Changing and Evolving Gambling Industry
Over the past decade, the online gambling industry has quickly evolved from a somewhat fragmented field to a high-powered professional space. Conferences and expos, once informal gatherings have become hubs for talent.
Events such as SiGMA, SBC, iGB, NEXT.io and Hiphter Events today celebrate the progression of iGaming, while highlighting the various advances in technology and market inclusivity.
The shift toward hybrid work in recent years has also paved the way for industry shakeups. While digital operations are convenient, the importance of face-to-face meetings and connections remains. In an industry highly reliant and built on personal relationships, meeting in person strengthens partnerships and opens doors to new opportunities.
A Bright Future for Mr. Gamble
As CMO of Mr. Gamble, I along with the team are committed to expanding our brand’s influence, not only in traditional markets, but also in new and emerging ones. iGaming is constantly evolving and our strategies must evolve too, adapting and driving on the windy road to success. This entails adapting to changes in technology, user behaviour and experience, and most importantly navigating regulatory landscapes.
Of course, Google’s frequent algorithm updates keep us our our toes, pushing us to refine our approach to stay competitive and ever more relent.
Reflecting on the last 10 years, I am energised and optimistic for the future. With a talented team and untapped markets in tow, Mr. Gamble is well-prepared for substantial growth and impact. Here is to the journey ahead and to everyone – mentors, peers, and friends who have been part of this rewarding path. The next decade holds great potential, and I look more than forward to what is yet to come.
Latest News
MAJOR LEAGUE BASEBALL SELECTS SPORTRADAR TO TRANSFORM PLAYER TALENT SCOUTING FOR ALL 30 CLUBS
Sportradar today announced a multiyear agreement with Major League Baseball (MLB) to offer unparalleled sports performance analysis of amateur baseball prospects, through its Synergy Coaching and Scouting solution, to the league and its 30 Clubs. This new partnership will revolutionize player talent scouting through Sportradar’s advanced, proprietary technology and highlights Sportradar’s commitment to delivering innovative and game-changing solutions to the league.
Under the agreement, MLB and its 30 Clubs will gain access to an unprecedented depth of player analysis and insights with event coverage expanding significantly, from 3,300 to more than 20,000 games – an over 600% increase. This includes college, international, professional partner leagues and leading amateur leagues, such as the MLB Draft League, the Appalachian League and MLB Develops events, and, for the first time, top high school events.
The Synergy Coaching and Scouting solution is uniquely positioned to address the player evaluation needs of MLB as it leverages Sportradar’s expertise ingesting and transforming millions of data points from video into detailed metrics, actionable insights and dynamic visualizations. This, combined with Sportradar’s AI-powered sports performance technology, enables Synergy to provide unparalleled, in-depth analysis of every player, play and game situation, and equips MLB and Club scouts with the information and insights they need to streamline the evaluation process, guide draft decisions and support the development of future MLB players.
“Sportradar’s cutting-edge technology, alongside our reputation as a trusted partner to leading US sports leagues, is driving the transformation of sports performance analysis,” said Eduard Blonk, Chief Commercial Officer, Sportradar. “Through Synergy we are pleased that we are expanding our relationship with MLB, equipping them with the deep data and insights they need to identify the next generation of players. We are eager to continue bringing innovative solutions to MLB.”
“We are excited to expand our relationship with Sportradar and ensure equal access to the Synergy video and data services for all 30 MLB Clubs. This platform has become a key resource for Clubs in the domestic and international scouting process and we look forward to continuing our work with Sportradar in the coming years,” said John D’Angelo, MLB’s Sr. Vice President of Amateur and Medical Operations.
Financial reports
Commercial Gaming Revenue Growth Continues in Q3 2024, Driving Industry’s 15th Consecutive Quarter of Growth
U.S. commercial gaming revenue reached $17.71 billion in Q3 2024, the industry’s highest-grossing Q3 on record, according to the American Gaming Association’s (AGA) Commercial Gaming Revenue Tracker. This makes Q3 2024 the industry’s 15th consecutive quarter of annual revenue growth, with September marking the 43rd straight month of rising year-over-year commercial gaming revenue.
Through the first nine months of the year, nationwide commercial gaming revenue stands at $53.24 billion, pacing 8.0 percent ahead of 2023 and putting the industry on track for a fourth straight record revenue year.
In Q3 2024, 29 of the 35 commercial gaming jurisdictions operational last year saw increased year-over-year revenue. This growth resulted in an 8.9 percent year-over-year increase in state and local taxes tied directly to gaming revenue, with commercial gaming operators contributing $3.79 billion in taxes across the quarter.
Quarterly revenue from land-based gaming – encompassing casino slots, table games and retail sports betting – totaled $12.56 billion, 0.62 percent lower than Q3 2023. Meanwhile, combined revenue from online sports betting and iGaming totaled $5.14 billion in Q3 2024 as online gaming made up 29.0 percent of commercial gaming revenue, a significantly higher share than in Q3 2023.
Looking at each sector in Q3 2024:
- Traditional Gaming: Traditional brick-and-mortar casino gaming generated quarterly revenue of $12.38 billion, a contraction of 0.9 percent year-over-year.
- Legal Sports Betting: Americans legally wagered $30.3 billion on sports, generating $3.24 billion in quarterly revenue (+42.4% YoY). Recent market launches in Kentucky, Maine, North Carolina and Vermont contributed to this growth.
- iGaming: iGaming generated $2.08 billion in revenue, marking a 30.3 percent year-over-year increase.
“Q3 2024 continued gaming’s momentum from the first half of the year, with online casino and sports betting driving strong growth. At the same time, new brick-and-mortar casino openings bolstered traditional gaming, which still accounts for the bulk of industry revenue,” said AGA Vice President of Research David Forman. “More than a quarter of commercial revenue now regularly comes from online sources, raising the importance of continued sustainable growth with consumers in those states.”
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