InsightPlay secures ISO 27001 & SOC 2 Compliance
InsightPlay secures ISO 27001 & SOC 2 Compliance, strengthening its position as the AI Player Engagement Partner for iGaming and Digital Entertainment Brands
InsightPlay, the fast-growing AI engagement and activation platform for iGaming operators and digital entertainment brands, has announced that it has achieved ISO 27001 and SOC 2 certification, just seven months after its incorporation as a company.
These milestones reinforce InsightPlay’s commitment to delivering secure, compliant, enterprise-grade AI, built for operators that need to acquire, reactivate, and retain players at scale through personalised, automated voice and text interactions.
As part of its governance-first approach, InsightPlay operates under a GDPR-aligned data governance framework and is fully aligned with the requirements of the EU AI Act, ensuring that its systems adhere to rigorous standards of transparency, accountability, user privacy, and responsible data handling.
This protects operators and end-users across different markets, and positions InsightPlay for seamless expansion in the US and Europe.
InsightPlay’s agentic AI technology enables operators to:
- acquire players more efficiently
- reactivate dormant and high-value segments
- automate KYC, payments, and compliance outreach
- increase player LTV through hyper-personalised engagement
- reduce operational costs through automated outbound workflows
- launch real-time, data-driven campaigns across voice, text and content channels
The company’s solutions are already live with operators across the Americas and Europe, working closely with partners to bring new levels of automation and engagement to market.
“In iGaming and digital entertainment, trust and governance are absolutely essential,” said Javier Troncoso, CEO & Co-Founder of InsightPlay. “Achieving ISO and SOC 2 at this stage shows that InsightPlay wasn’t built as an experiment, it was designed from day one to operate at the standards of a global supplier.”
Cristian Barbosa, COO & Co-Founder, added: “Operators today need more than chatbots or generic AI tools. They need a secure data framework and cost-efficient automation that unlocks revenue and strengthens operational efficiency. These certifications allow us to integrate deeper with major brands and accelerate our roadmap ahead of ICE Barcelona.”
InsightPlay enters 2026 with strong momentum across its two business units: its core AI engagement platform, powering acquisition, reactivation, and compliance workflows; and its fast-growing AI content and influencer division, which helps brands automate large-scale social content production. Together, these engines position InsightPlay as one of the region’s most dynamic AI suppliers.
The company will unveil new automation modules and enhanced operator dashboards at ICE Barcelona, showcasing how AI-driven activation can reshape growth strategies heading into the 2026 World Cup cycle.
