Pala Casino Spa Resort Successfully Upgrades to QCI’s Latest Enterprise Platform, AGI56
Quick Custom Intelligence (QCI), a global leader in AI-driven analytics and operational intelligence for casinos and resorts, announced that Pala Casino Spa Resort has successfully completed its upgrade to AGI56, the latest release of the QCI Enterprise Platform. This major upgrade delivers powerful new visualization, workflow, and mobile-enabled capabilities designed to drive real-time decision-making across every aspect of the operation.
The AGI56 upgrade introduces several cutting-edge modules and enhancements, including QCI Heatmap, Quartals Visualization, QCI Metrics, QCI Dispatch, and QCI Player — each designed to empower casino operators with advanced analytics, streamlined operations, and enhanced player engagement.
Enhanced Visualization and Analytics
The new QCI Heatmap harnesses GPU-accelerated rendering to deliver real-time, 60-frames-per-second visualization of the gaming floor. Operators can now view live performance and player data directly on tablets, improving situational awareness and enabling immediate action. The Quartals Visualization tool introduces five-dimensional analysis, allowing marketing and analytics teams to segment customers and identify performance trends with unprecedented precision.
Benchmarking and Industry Insight
QCI Metrics expands Pala’s access to industry benchmarks through a secure, opt-in data program that aggregates non-PII information across more than 275,000 gaming machines. This program provides a deeper understanding of market trends, campaign effectiveness, and host performance, giving operators real-world context for strategic planning.
Operational Efficiency and Guest Experience
The upgraded QCI Dispatch system now automates slot attendant and technician workflows, assigning tasks such as jackpots or machine malfunctions in real time. The result is faster response times, reduced downtime, and a smoother guest experience.
Meanwhile, QCI Player, the platform’s integrated mobile app and web portal, extends the casino experience beyond the floor. Guests can view loyalty accounts, access offers, make reservations, and receive real-time messages and mobile comps — all from their smartphones or tablets.
“Our partnership with Pala Casino continues to evolve through shared innovation and a commitment to excellence,” said Andrew Cardno, Chief Technology Officer of Quick Custom Intelligence. “AGI56 represents a major step forward in our mission to provide real-time intelligence that bridges operations and customer engagement, helping properties like Pala deliver seamless and data-driven guest experiences.”
“Upgrading to AGI56 was an exciting milestone for our team,” said Kristel Nichols, Director of Database Marketing for Pala Casino Resort Spa. “The enhanced visualizations, analytics tools, and mobile capabilities give us deeper insight into player behavior and greater agility in how we execute campaigns and manage operations. It’s a true advantage to have this level of intelligence at our fingertips.”
All 1,000 QCI sites are scheduled to be upgraded to the AGI56 Enterprise Platform by the end of October 2025.
