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Soaring Eagle Casino & Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

Soaring Eagle Casino & Resort has chosen Quick Custom Intelligence’s (QCI) Chatalytics, an AI-based platform, to transform casino operations and enhance guest satisfaction. The QCI Chatalytics package—encompassing Slot Copilot, Player Copilot, the Dashboard, and the Robot Button—integrates OpenAI technology for real-time insights and efficient decision-making across the gaming floor.
Designed to boost both player and slot management, QCI Chatalytics delivers an advanced combination of AI-driven features. Slot Copilot empowers operators with live slot machine performance monitoring, predictive analytics, and automatically assigned tasks. Player Copilot focuses on personalized engagement by analyzing guest data to guide service strategies and reward offerings. With the Dashboard, teams benefit from an easy-to-read, real-time overview of key performance metrics, enabling swift, data-informed insights. Additionally, the Robot Button automates routine tasks, freeing up staff to concentrate on more valuable responsibilities and boosting overall productivity.
Dr. Michael Lynch, Director of Database Marketing at Soaring Eagle Casino & Resort, conveyed his enthusiasm: “Bringing QCI Chatalytics on board represents a vital step in leveraging AI to enhance our operations. With cutting-edge tools like the Robot Button, Slot Copilot, and Player Copilot, we can offer more tailored guest experiences while gaining a clearer understanding of our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, outlined his perspective on the new partnership: “We are thrilled to introduce QCI Chatalytics to Soaring Eagle Casino & Resort. By weaving OpenAI’s capabilities into our solution, we deliver an unprecedented degree of automation and clarity. We believe Chatalytics will be a key factor in refining casino floor management and boosting guest satisfaction through instantaneous, data-driven decision-making.”
The QCI Chatalytics suite is part of Quick Custom Intelligence’s broader mission to spur innovation in the gaming sector, offering a robust set of tools that streamline operations and enhance the overall player experience.
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Full House Resorts Announces New Leadership for Chamonix Casino Hotel

Full House Resorts Inc. announced the appointment of Brandon Lenssen as Vice President and General Manager of Chamonix Casino Hotel in Cripple Creek, Colorado, subject to customary gaming approvals.
Mr. Lenssen brings nearly three decades of experience in the gaming industry to Chamonix. Most recently, Mr. Lenssen served as Vice President and General Manager for Quick Custom Intelligence (QCI), where he helped casinos leverage data-driven strategies to improve game performance, marketing and player engagement. Prior to that, he spent five years as Vice President and General Manager of Bally’s Black Hawk, where he oversaw three casino properties serving the Denver metropolitan area. While at Bally’s, he successfully worked with regulators and slot system providers to integrate a seamless TITO ticketing solution across multiple casino licenses – an initiative that significantly improved customer convenience and operational efficiency.
Mr. Lenssen also held roles at VizExplorer, where he specialized in gaming analytics, and Isle Casino Black Hawk, where he served as its Senior Director of Casino Operations.
“I’m excited to join the Chamonix team and contribute to its vision of delivering a seamless, world-class gaming experience. Chamonix Casino Hotel is setting a new standard in Colorado, and I look forward to implementing creative solutions that enhance efficiency, improve the guest experience, and maximize the casino’s potential. By leveraging data-driven strategies and operational expertise, we will drive meaningful improvements that position Chamonix as the premier destination in Colorado,” said Lenssen.
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SYNOT Group Appoints Andres Morano as Vice President of Sales for the Latin American Region

SYNOT Group has announced the appointment of Mr. Andres Morano to the newly created position of Vice President of Sales for the Latin American (LATAM) region. Mr. Morano brings extensive experience in the gaming industry and deep knowledge of the Latin American market, which he will now leverage to support the company’s business activities and expansion in this dynamic region.
In his new role, Mr. Morano will be responsible for developing the business strategy, strengthening SYNOT Group’s market position, and building strong customer relationships across the LATAM region. With his expertise in sales, business development, and client management, he will become a key part of the sales team.
“We are delighted to welcome Andres Morano to our team. His profound knowledge and understanding of the Latin American market are a significant asset for us. We believe that his role within SYNOT Group will further strengthen our position in the region, and his contribution will support our long-term strategy and commitment to delivering top-quality products and solutions to our partners,” Ivo Valenta, owner of SYNOT Group, said.
“I am excited to join SYNOT Group and work alongside such a great company and accomplished team. I look forward to leveraging my experience to enhance our sales efforts in LATAM and contribute to the company’s continued success in delivering awesome products and solutions,” Andres Morano said.
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SCCG Announces Strategic Partnership with Boosted Bets

SCCG Management has announced a strategic partnership with Boosted Bets, an innovative platform redefining sports betting contests with a performance-based model. This collaboration will focus on business development, capital-raising support, and global distribution, connecting Boosted Bets with strategic partners across SCCG’s ecosystem, including sportsbook platforms, operators, data providers, CRM, and gamification partners.
Boosted Bets introduces a new way for sports bettors to prove their skills through a contest-based wagering model. Players enter a paid challenge, receiving a simulated betting account with a larger bankroll—giving them the ability to place bets as if they were high-stakes bettors. Those who successfully pass the challenge earn real money with their winning picks while adhering to strict risk management rules. This performance-based approach allows bettors to showcase their expertise while competing for profits, creating a sustainable, skill-driven alternative to traditional sports betting.
Through its proven prop-firm business model, Boosted Bets generates revenue by offering structured betting challenges where participants must meet predefined profit and risk criteria to progress. While only a small percentage of players succeed, those who do gain access to a higher-tier simulated betting account—increasing engagement and retention. This model has already demonstrated success in other financial markets, and Boosted Bets is now bringing this innovation to the sports betting industry, an emerging and high-growth sector.
SCCG Management will leverage its global network and industry expertise to secure strategic integrations with sportsbook operators, affiliate partners, and gaming platforms, positioning Boosted Bets as the go-to platform for performance-based betting challenges. The partnership will also focus on capital-raising efforts to fuel expansion, as well as introducing Boosted Bets to new international markets.
“Boosted Bets is transforming the way sports bettors engage with contests, merging skill-based competition with a structured, high-stakes betting experience. Their innovative approach is a game-changer in the industry, providing a fresh and engaging alternative to traditional sports betting. SCCG is excited to support their expansion, connecting them with top-tier operators and driving their global distribution,” Stephen Crystal, Founder & CEO of SCCG Management, said.
“Boosted Bets is revolutionizing the sports betting landscape by empowering bettors to leverage their skills in a way that’s never been done before. Our partnership with SCCG is a pivotal step toward globalizing this groundbreaking, gamified model, setting a new standard for what sports betting can and should be,” David Dombrowsky, CEO of Boosted Bets, said.
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