Utilizing Actionable Insights to Redefine the Future of Employee Experience 

ComOps, a leading customer experience (CX) and professional service solutions provider for the hospitality and casino industries, today unveiled its accelerated Employee Experience (EX) Solutions in partnership with Medallia, a pioneer in experience management. This collaboration is poised to transform employee feedback, a crucial yet frequently underestimated asset for improving a company. By harnessing employee insights, organizations can streamline operations to foster a more productive and satisfied workforce.

The partnership with Medallia enables ComOps to integrate Medallia’s advanced experience management platform into its suite of services, providing clients with unparalleled insights into employee satisfaction and engagement. Drawing on ComOps’ strong foundation in EX, the program includes a suite of services from implementation to program management to advisory services. Notably, the EX surveys feature a transparent, tiered structure based on the number of employees, ensuring flexibility and scalability for organizations of all sizes.

“We are thrilled to partner with Medallia to bring these innovative solutions to our clients,” said Robert Levine, CEO of ComOps. “Our combined expertise will allow us to deliver actionable insights that drive meaningful change, improve employee engagement, and boost operational efficiency. When you realize that less than half of organizations quickly take action based on employee feedback, this presents an enormous opportunity to build employee trust and foster innovation.”

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George Polyard, Vice President of Customer Experience at ComOps, added, “Emphasizing Employee Experience has been shown to boost employee satisfaction, reduce turnover, and improve retention rates. Additionally, research indicates that satisfied employees are more inclined to deliver superior service, an essential factor for industries heavily dependent on customer service.”

The new Employee Experience Solutions by ComOps are designed to address the unique challenges faced by various industries, including hospitality, healthcare, and commercial operations. By leveraging Medallia’s powerful analytics and ComOps’ strategic expertise, organizations can expect to see notable improvements in employee retention, productivity, and overall workplace satisfaction.

ComOps is officially unveiling the Employee Experience Solutions at the Hospitality Industry Technology Exposition and Conference (HITEC), the world’s largest, longest-running hospitality technology event, June 24-27, 2024. Attendees can stop by ComOps at Booth #817 for more information.

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The California Gambling Control Commission will hold a meeting on June 20, 2024, to consider various applications and renewals related to cardroom owner licenses and other gambling-related licenses. The agenda includes significant items such as:

1. Initial Cardroom Owner License Consideration:
   • Commerce Casino: California Commerce Club, Inc.
     • Recommendation: Approve the initial application through March 31, 2025.
2. Renewal of Cardroom Owner Licenses:
   • Artichoke Joe’s Casino:
     • Recommendation: Approve a 90-day extension through September 30, 2024, with existing conditions.
   • Capitol Casino:
     • Recommendation: Approve the renewal application through March 31, 2026.
   • Casino 99:
     • Options:
       1. Approve renewal through December 31, 2025.
       2. Approve renewal with additional conditions.
       3. Refer to an evidentiary hearing and issue an interim license.
       4. Deny the renewal application.
     • Recommendation: Option Three.
   • Jalisco Pool Room:
     • Recommendation: Approve renewal through June 30, 2026, with existing conditions.
   • Mike’s Card Casino:
     • Recommendation: Approve a 60-day extension through August 31, 2024, with existing conditions.
3. Requests and Other Considerations:
   • Bell Jackpot Casino: Request to withdraw application.
     • Recommendation: Approve the request without prejudice.
   • Empire Sportsmen’s Association: Cancellation of Temporary Work Permit.
     • Recommendation: Cancel the permit.
   • Acme Player Services, LLC: Retraction of hearing referral and renewal application.
     • Recommendation: Retract the referral and abandon the renewal application for specified members.
4. Third-Party Proposition Player Services Employee License Renewals and Approvals:
   • Various applications for initial and renewal licenses were considered with recommendations to approve through specified periods.

The Arizona Department of Gaming (ADG) announced today $43,586,004 in tribal gaming contributions to the Arizona Benefits Fund for the fourth quarter of Fiscal Year (FY) 2024. This amount represents an approximate 3.3 percent increase when compared to the same quarter of FY 2023.

“Celebrating yet another remarkable milestone in tribal gaming, we are thrilled to announce that Arizona has witnessed yet another record-breaking year,” said Jackie Johnson, Cabinet Executive Officer, ADG. “With a record contribution of $157.2 million to the Arizona Benefits Fund, our tribal partners have once again demonstrated their unwavering commitment to the prosperity of our state and local communities. We extend our heartfelt gratitude to our tribal partners for their continued dedication and collaboration.”

The Arizona Benefits Fund receives 88 percent of tribal gaming contributions, providing significant dollars to support instructional improvement in schools, trauma and emergency care, tourism, and wildlife conservation throughout the state.

Tribal gaming contributions to the Arizona Benefits Fund for the 4^th quarter of the State’s FY 2024 are as follows:

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FY 2024 Qtr 4 Total: Tribal Gaming Contributions to the Arizona Benefits Fund….. $43,586,004

Per the Arizona Tribal-State Gaming Compacts, tribes with casinos also contribute a percentage of their Class III gross gaming revenue to cities, towns, and counties. Total tribal contributions to the Arizona Benefits Fund in addition to cities, towns, and counties in the state has amounted to over $2.2 billion since FY 2004. Currently, there are 25 Class III casinos in Arizona, which ADG regulates in partnership with Arizona tribes.