Canada
Highlights from New Horizons in Responsible Gambling 2021: Player Health Reboot: Resetting the Future
More than 320 attendees gathered virtually for BCLC’s ninth-annual New Horizons in Responsible Gambling Conference on March 9 and 10, 2021. Delegates and speakers logged on from across British Columbia and Canada, the United States, Ireland, Italy, New Zealand, England and Macau, among many other locations, to participate in 14 sessions addressing topics and findings around the theme: Player Health Reboot: Resetting the Future.
Keynote speaker Futurist Sanjay Khanna kicked off the conference with his address, Foresight in Gambling Innovation. Khanna detailed the converging-crisis era the globe is grappling with: large-scale environmental and societal changes and how this era will impact the future of the gambling industry. Khanna’s address intertwined how influences like climate change and the proliferation of smart phones and social media will affect player health, social resilience and the future concept of play. He offered suggestions for how operators, product designers and policy makers can use technology, innovation and diversity to ‘reset’ and prepare for a future that is positive, resilient and sustainable.
“Bringing together new creators and inclusive design to the context of disruption is hugely important,” Khanna said. “Player health needs to be player health by design and built in at the early inception of new products and services…What we might want to see out of all of this, is a vision for diverse and inclusive play in gambling.”
In her session, Is it Gambling? Breaking Down Esports, Video Games & Social Games, Dr. Brett Abarbanel, Director of Research at the International Gaming Institute at University of Nevada, Las Vegas examined the definition of gambling and how elements of gambling and chance appear in unexpected ways in video games, Esports, virtual reality and other applications.
“What do you think of when you think of the word, gambling?” she asked attendees. “A casino game, a slot machine, a poker game, the flipping of a coin at the start of a sports game, or when you role the dice in a board game?” Dr. Abarbanel examined how regulators in jurisdictions worldwide are examining these questions in determining the legality of emerging video-gaming elements like loot boxes.
“Game developers, toy designers, spectator-engagement tool creators who are putting these things together, may not even realize the potentially legal and certainly social ramifications of even just adding a simple random number generator to their games or other gambling-like elements.
“How we define gambling really starts to come into play,” she said.
In Breaking through the Sludge, Understanding Human Behaviour Bing Feng, Senior Research Associate at Behavioural Economics in Action at Rotman School of Management, discussed how gambling operators can address ‘sludge’: broadly described as any intervention that impedes positive-decision making, the opposite of a ‘nudge’.
“Reminding people of their goal, or making their goal more salient will increase their motivation to work towards it,” she said of one approach to encouraging healthy play.
Feng highlighted recent research drawing similarities between effective tools used to increase financial literacy and positive gambling behaviours, including: setting limits, tracking behaviours impulse control, risk perception and alternative activity-seeking.
“Key behaviours can help us design better interventions and solutions,” Feng said. “Sometimes we just need to pause, and take a moment to see what we can improve and how we can make things easier and better for our end user.”
In addition to these sessions, New Horizons offered participants sessions on the emerging risks associated with self-directed investing (day trading), a discussion around the regulatory practices of sports betting and how responsible gambling can catch up with the rise of cashless technology.
To stay connected with New Horizons and for information about future virtual sessions, please visit https://horizonsrg.bclc.com/
Hot on the heels of its most attended conference in history, the International Association of Gaming Regulators (IAGR) is excited to announce that its 2025 conference will take place in Toronto, Canada, from October 20 to 23, 2025.
The event will be held in partnership with the Alcohol and Gaming Commission of Ontario (AGCO) at the Westin Harbour Castle, offering stunning waterfront views and a premier, downtown Toronto location.
‘Fresh off the success of our Rome conference, we’re thrilled to continue the momentum with next year’s event in Toronto,’ said Ben Haden, IAGR President.
‘The IAGR 2025 conference promises to be another unparalleled opportunity for our global community to come together, collaborate and shape the future of gaming regulation. We’re looking forward to working with AGCO to bring it all together.’
AGCO CEO and Registrar Dr. Karin Schnarr, added, ‘We’re excited to welcome IAGR and its members to Toronto. This partnership provides a great opportunity to share Ontario’s innovative regulatory practices and foster meaningful discussions that drive positive change in the industry.’
Stay tuned for registration details early next year.
ESE Entertainment Inc., a gaming company that provides a range of services to leading video game developers and publishers, has announced that it has acquired Bombee Global Entertainment Ltd. (Bombee Americas), the North American arm of Bombee Event Production AB, (Bombee), a global production company specialized in live production, special effects, broadcast, and event management for the gaming sector.
Bombee has successfully collaborated with ESE to bring its premier event production services and world class customer service to North America and beyond. The North American arm of Bombee, Bombee Americas, will continue to grow and scale in this new organizational structure under ESE, while maintaining its entire team and global support.
Konrad Wasiela, CEO of ESE, said: “Today marks the next stage of ESE—a 2.0 version of our company. With the acquisition of Bombee Americas, we are not only solidifying our presence in North America but also paving the way for growth and innovation in the gaming industry. This is a major step, positioning us to deliver even greater value to our partners and elevate the gaming experience for our clients globally. We’re thrilled about the opportunities ahead and the exceptional talent joining our team.”
Transaction Terms
The Acquisition was completed by way of a share purchase agreement (the SPA) among the Company, Bombee Americas, and the shareholders of Bombee Americas (the Vendors). Pursuant to the SPA, ESE acquired all of the outstanding shares of Bombee Americas in exchange for: (i) $750,000 in cash paid on closing, (ii) $375,000 in cash to be paid six (6) months following closing, subject to customary adjustments based on the working capital of Bombee Americas on closing, (iii) $375,000 in cash to be paid twelve (12) months following closing, and (iv) 30,000,000 common shares of ESE (the Consideration Shares), issued at a deemed issue price of $0.10 per share.
In connection with the Acquisition, the founders of Bombee Americas have signed three-year service agreements and will continue to run the business following the closing, along with the rest of the personnel of Bombee Americas who will remain in place, ensuring a smooth transition of operations. As part of the Acquisition, the Company has acquired the liabilities of Bombee Americas, mainly consisting of customary current obligations incurred in the ordinary course of business for Bombee Americas, which are not expected to have a material impact on the Company’s operations or financial position.
No finder’s fees were paid or payable in conjunction with the Acquisition.
The Acquisition was an arm’s length transaction within the meaning of the policies of the TSX Venture Exchange (the Exchange) and constituted an “Expedited Acquisition” in accordance with Exchange Policy 5.3 – Acquisitions and Dispositions of Non-Cash Assets. The Acquisition remains subject to the final approval of the Exchange.
Canada
Suspected Digital Fraud Coming from Canada Up Nearly 11% Since H1 2023, Reveals New TransUnion Analysis
In the first half (H1) of 2024, Canada saw a significant increase in suspected Digital Fraud attempts, with nearly 5.74% of all attempted digital transactions where the consumer was located in Canada involving suspected Digital Fraud, revealed a new TransUnion® (NYSE: TRU) analysis. This is nearly an 11% year-over-year (YoY) rate increase from H1 2023, and TransUnion also documented an 11% increase in the volume of suspected Digital Fraud from Canada during this period, despite a less than a one percent (0.7%) YoY increase in the volume of transactions.
According to a recent TransUnion survey,1 more than half (54%) of Canadians said they were recently targeted by email, phone call or text message fraud attempts. Phishing was the most common scheme type (45%), followed by smishing (42%) and vishing (39%).
The increasing use of digital transactions, combined with rising suspected Digital Fraud attempts are also impacting businesses as they potentially face revenue losses and increased operational costs due to fraud. According to a TransUnion business survey for the H2 2024 Update to the State of Omnichannel Fraud report, 200 Canadian business leaders said their companies lost approximately 6% of equivalent revenue – representing $78 billion – over the past year due to fraud. The most prominent causes of fraud loss cited by them were:
- Scam/Authorized fraud (31%): Dishonest scheme intended to trick a person into giving up something of value (e.g., account access, money, information)
- Account takeover (19%): Unauthorized individuals taking over someone’s online account (e.g., bank, social media, email) without their permission
- Synthetic identity fraud (18%): Use of a combination of personal information to fabricate a person or entity to commit a dishonest act for financial or personal gain
TransUnion also found that suspected Digital Fraud attempts – where the consumer was transacting in Canada and targeted businesses globally – increased on average by 10.5% YoY in H1 2024 compared to H1 2023 and impacted all industries.
Top Three Industries Globally with Highest Rate of Suspected Digital Fraud Attempts Coming from Canada in H1 2024
- Gambling (online sports betting, poker, etc.) – 9.6%
- Retail – 9.2%
- Government – 7.7%
Top Three Industries Globally with Highest YoY Increase (H1 2024 vs H1 2023) in the Rate of Suspected Digital Fraud Attempts Coming from Canada
- Logistics – 172.9%
- Gambling – 79.3%
- Video gaming – 67.8%
“Protecting customers and their businesses from fraud is essential to enabling safe and tailored consumer experiences. These findings reveal that despite the good-faith efforts that are being undertaken by companies to identify and prevent fraud to date, fraudsters continue to evolve and it’s vital that fraud prevention methods keep up with the changing times,” said Patrick Boudreau, head of identity management and fraud solutions at TransUnion Canada.
“Businesses that aren’t already doing so should ensure that they are taking advantage of fraud prevention technologies such as identity verification, IP intelligence, device reputation and synthetic identity detection as critical components of their fraud prevention programs,” he added.
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