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Movers and Shakers: Silverback Gaming: taking slot design beyond the traditional with character-led narratives
“Movers and Shakers” is a dynamic monthly column dedicated to exploring the latest trends, developments, and influential voices in the iGaming industry. Powered by GameOn and supported by HIPTHER, this op-ed series delves into the key players, emerging technologies, and regulatory changes shaping the future of online gaming. Each month, industry experts offer their insights and perspectives, providing readers with in-depth analysis and thought-provoking commentary on what’s driving the iGaming world forward. Whether you’re a seasoned professional or new to the scene, “Movers and Shakers” is your go-to source for staying ahead in the rapidly evolving iGaming landscape.
In this first edition Katya Machuganova (Катя Мачуганова), Gaming Product & Partnership Manager at Silverback Gaming, discusses all things game design, as she highlights the role that character-led titles can have on player engagement.
Game design is an integral part of launching any new slot title. In fact, game design is responsible for creating that first impression that can determine whether someone is going to play your game or not.
But designing a new slot isn’t as simple as it sounds. There are so many factors that you must consider: do you stick with an already-popular theme? Do you design a wholly new concept? What music will engage players? These are just some of the many questions a game design team must answer before embarking on the development process.
Themes that have typically resonated with players have often drawn inspiration from popular culture, mythology, and history, but we’re also seeing a rise in themes that focus on personal empowerment and adventure.
For example, themes like ancient civilisations, fantasy worlds, and modern-day heists are particularly popular, as they offer a sense of both escapism and adventure – taking the slot experience beyond the boundaries of playing on your mobile phone.
You also have to keep the shifting trends of the industry in mind. What players might enjoy today might not be the case tomorrow. So, as you can imagine, this makes the ideation process quite difficult.
One of the most prominent trends that I’ve noticed over the last few months is the integration of narrative-driven content. Players are increasingly looking for immersive experiences that go beyond the typical spin-and-win mechanics; they want stories that captivate them, characters they can relate to, and worlds that they can explore.
Another growing trend is the incorporation of advanced graphics and sound design. High-quality visuals and engaging soundtracks significantly enhance the gaming experience, making it more appealing to players and emulating that sense of excitement that they may get from other forms of entertainment, such as cinema and video games.
Social interaction is also becoming a key element, with multiplayer options and community-driven features gaining popularity. Players enjoy competing with friends or collaborating in quests, adding a social dimension to what was traditionally a solitary activity.
And discussions taking part at industry events have shown that both customisation and personalisation are gaining traction, as players seek games that reflect their preferences and offer personalised rewards. This trend reflects a broader move towards making gaming experiences much more user centric.
Designed by women, for women
A combination of these trends and shifting industry dynamics have all been contributing factors towards the development of our Wild & Free series – a new series of titles from Silverback Gaming that promises to wow the industry in terms of features, mechanics and narratives.
Now, titles that are narrative-driven aren’t a particularly new concept for the iGaming industry, we know that. But what sets this series apart from the crowd is that it’s been designed by women, for women.
We understood that there is a growing number of women who are enjoying the occasional flutter. But what we also realised was that there were very few products that were specifically tailored towards the female demographic of players. That, in my view, needed to change.
When carrying out our research, we found that women tended to prefer solitary gambling activities – with the majority favouring mobile gaming over desktop. We learned that women have a particular preference for customisation and storytelling within the games they play, often having a fondness for games that allowed them to be immersed in the characters and narrative. Slots therefore seemed like the ideal choice.
Silverback’s extensive experience in designing new, innovative slot titles put us in the perfect position to cater to female players. We came up with the idea of introducing three characters to the series, otherwise known as the Moto Girls.
Creating a series of slots that centres around the development of both characters and narratives has allowed us to create something that reflects what women want from their gaming experience.
No pink-washing, please
Silverback Gaming has always prioritised experimentation, innovation and diversity within our company. These are three values that have also transcended the four walls of our office and are evident in the games that we create too.
The raison d’être for this series was to create a product that blended the world of video games with the excitement of slots. All the while, we wanted to make sure that we took a thoughtful approach to the design too; we didn’t want to go down the line of “pink washing” or inappropriate characterisations.
I truly believe that by taking a considered, holistic approach to the series’ design, combined with the features of slots that we all know and love, we can really create an experience that is not only engaging but memorable for all players – male and female.
Character-led titles: the future for slots?
Following our extensive research into player trends and how this differs across different demographics, we strongly believe that the Wild & Free series of games will absolutely change the game for bettors, particularly for those women who have previously felt disenfranchised by the products that have been available to them in the past.
I think a large part of that success will be due to the character-led narratives that we have run throughout the entire series.
When it comes to the wider industry, I do think that there is a significant opportunity to further explore character-led titles, and we may indeed be overlooking their potential.
Characters serve as the heart of a narrative-driven game, and when players can connect with these characters on a personal level, it transforms their gaming experience into something truly memorable.
Character-led titles offer an emotional depth that standard slot games often lack. By developing rich backstories, unique personalities, and compelling journeys, we can create games that resonate more deeply with players. This engagement leads to increased player retention and loyalty, as gamers become invested in the outcomes and adventures of the characters they grow to love.
Moreover, character-led games allow for a more immersive experience. When players step into a world where they can follow a character’s story, make decisions that impact the narrative, and explore various paths and outcomes, it elevates their involvement and creates a sense of ownership and agency.
The industry has seen success with character-driven stories in other gaming genres, such as role-playing games (RPGs) and adventure games, and there’s a clear appetite for similar experiences within the iGaming sector. By embracing character-led narratives, we can tap into new player demographics and offer something fresh and exciting that stands out in a crowded market.
However, it’s crucial to approach character creation thoughtfully and avoid falling into stereotypes or shallow representations. Characters should be multidimensional and reflect the diversity of our player base, offering authentic portrayals that players can relate to and care about.
Canada
NorthStar Gaming Enhances the Customer Experience with Strategic Product Innovations
NorthStar Gaming Holdings Inc. announced a series of enhancements to its NorthStar Bets online betting platform. The latest product innovations are crafted to elevate and consistently surpass the expectations of NorthStar Bets customers, reinforcing the Company’s position as the definitive premium choice in the gaming industry.
“We are excited to roll out a broad range of product enhancements to our customers. Innovation has always been a core value for NorthStar as we seek to maintain a best-of-breed platform that evolves alongside changing preferences and emerging technologies. We focus on upgrades that will differentiate us in the marketplace, simplify the customer experience, and reinforce our premium positioning,” said Michael Moskowitz, Chair and CEO of NorthStar.
NorthStar’s product innovation strategy can be summarized by two complementary propositions. “Incrementally Better” refers to ongoing, often small-scale improvements aimed at optimizing such attributes as reliability, trust, speed, simplicity, and performance. “Fundamentally Different” means targeting efforts on features or offerings that are highly valued, drive customer loyalty, and set NorthStar apart from competitors.
Product enhancements recently introduced by NorthStar include the following:
• Strengthened Casino section. A new streamlined navigation simplifies the user experience, while NorthStar’s selection of games and titles has doubled since the start of 2024.
• NorthStar Elite Blackjack. A bespoke branded table crafted to exceed the exacting standards of VIP players, embodying the premium experience that defines NorthStar Bets.
• Sports Insights 2.0. Overhaul of industry-leading sports content vertical with new features, statistics, design, and user experience, launched on NorthStarBets.ca.
• Enhanced Sportsbook.
a. Dynamic Navigation: The latest innovation introduces a feature that streamlines navigation, quickly guiding users to top sports and events, minimizing the steps required to place a bet.
b. Personalized Prop Bets: An advanced AI-driven algorithm analyzes individual betting patterns to generate customized prop bets that are tailored to each customer’s betting history.
c. Intelligent Parlay Suggestions: This intuitive functionality also appears on the bet slip, where companion bets are offered to enhance single bets, enabling customers to effortlessly create logical parlays at the point of the bet decision.
“Today’s announcement offers a preview of the innovation fueling our 2024 strategy. Our product team is executing an ambitious roadmap that balances incremental advancements with groundbreaking features, all meticulously crafted to elevate the attributes our customers value most-reliability, performance, and simplicity,” said Dean MacNeil, VP of Product & Managed Services at NorthStar.
“As a premium brand, we strategically harness innovation to amplify our appeal to high-value customers, solidifying our distinct advantage in the industry. By consistently enhancing the customer experience, we reaffirm our commitment to delivering a premium service that drives strong customer satisfaction and earns their loyalty.”
Latest News
Caesars Entertainment Partners with the Detroit Lions
Caesars Entertainment Inc. and the Detroit Lions announced a new partnership, making Caesars Sportsbook an Official Sports Betting Partner and Caesars Entertainment the Official iGaming Partner of the Detroit Lions. The collaboration with the defending NFC North Champions combines custom fan experiences for Caesars Rewards members with dynamic sponsorship assets and the use of official Detroit Lions logos and marks in multiple online casino games coming to Caesars’ digital platforms.
The first online casino game launch on behalf of this partnership will be a Live Dealer blackjack game featuring a custom-made Detroit Lions felt. The game is set to go live exclusively in Michigan at the start of the 2024-25 NFL season on Caesars Palace Online Casino and Caesars Sportsbook & Casino for online casino players 21 and older.
“We’re thrilled to partner with the Detroit Lions to bring opportunities to their fans that cater to their interests and are unique to the royal experience only Caesars can deliver. We’ve enjoyed a great relationship with sports fans in Michigan, and partnering with one of the most passionate fan bases in the NFL will help us grow that connection as we continue to expand our offerings in the state with the launch of Horseshoe Online Casino later this year,” said Eric Hession, President of Caesars Digital.
“As we embark on this season, we’re proud to enhance our fan experiences with Caesars Entertainment. This partnership will unite Lions fans who are passionate about the team, offering them exclusive opportunities to engage with us both at Gamedays at Ford Field and through Caesars’ digital platforms here in Michigan,” said Detroit Lions Vice President of Corporate Partnership Mace Aluia.
Caesars brands, including Caesars Sportsbook, Caesars Sportsbook & Casino, Caesars Palace Online Casino, and Horseshoe Online Casino, will be featured throughout Ford Field during Lions games. Additionally, Caesars brands will also be featured in radio spots on the Detroit Lions Radio Network and in team digital and social media.
This partnership builds on Caesars Entertainment’s presence in the region complementing its operation of the world-class destination, Caesars Windsor, located just across the Detroit River in Windsor, Ontario. The destination celebrated the grand opening of Ontario’s first full-service sportsbook, Caesars Sportsbook at Caesars Windsor, in January 2023, providing an elevated environment for sports fans and fans of the Detroit Lions to enjoy and wager on marque sporting events.
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Bally’s Corporation and Palms Casino Resort Announce New Strategic Partnership
Bally’s Corporation and Palms Casino Resort in Las Vegas announced a strategic partnership offering Bally Rewards members the ability to earn travel rewards at Palms in Las Vegas.
This collaboration aims to enhance the gaming experience for qualified Bally Rewards members to cash in on trips to Palms in Las Vegas. By leveraging their combined expertise and resources, Bally’s Corporation and Palms are committed to delivering an incredible new way to gain rewards and offer unforgettable experiences for Bally Rewards members.
“We are thrilled to join forces with Palms in Las Vegas for this exciting venture. Our goal is to provide our Bally Rewards members with unparalleled rewards and experiences, and this partnership is a significant step towards achieving that,” said Mike Donovan, Chief Marketing Officer and SVP of Gaming.
Bally’s Corporation and Palms Casino Resort in Las Vegas are initially focusing on travel getaways for Bally Rewards members, but they plan to potentially broaden their partnership in the future. By combining the strengths of these two leading companies, they aim to eventually enhance the gaming experience for their guests through tier matching, tournament invitations, and annual trips.
“We’re pleased to welcome Bally Rewards members to Palms Casino Resort and provide an exciting Las Vegas experience. Partnering with Bally’s Corporation allows us to explore new opportunities and introduce Palms hospitality to Bally’s members,” said Greg Shulman, VP of Casino Marketing at Palms Casino Resort.
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