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Movers and Shakers: Silverback Gaming: taking slot design beyond the traditional with character-led narratives

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the role that character-led titles can have on player engagemen

Movers and Shakers” is a dynamic monthly column dedicated to exploring the latest trends, developments, and influential voices in the iGaming industry. Powered by GameOn and supported by HIPTHER, this op-ed series delves into the key players, emerging technologies, and regulatory changes shaping the future of online gaming. Each month, industry experts offer their insights and perspectives, providing readers with in-depth analysis and thought-provoking commentary on what’s driving the iGaming world forward. Whether you’re a seasoned professional or new to the scene, “Movers and Shakers” is your go-to source for staying ahead in the rapidly evolving iGaming landscape.

In this first edition Katya Machuganova (Катя Мачуганова), Gaming Product & Partnership Manager at Silverback Gaming, discusses all things game design, as she highlights the role that character-led titles can have on player engagement.

Game design is an integral part of launching any new slot title. In fact, game design is responsible for creating that first impression that can determine whether someone is going to play your game or not.

But designing a new slot isn’t as simple as it sounds. There are so many factors that you must consider: do you stick with an already-popular theme? Do you design a wholly new concept? What music will engage players? These are just some of the many questions a game design team must answer before embarking on the development process.

Themes that have typically resonated with players have often drawn inspiration from popular culture, mythology, and history, but we’re also seeing a rise in themes that focus on personal empowerment and adventure.

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For example, themes like ancient civilisations, fantasy worlds, and modern-day heists are particularly popular, as they offer a sense of both escapism and adventure – taking the slot experience beyond the boundaries of playing on your mobile phone.

You also have to keep the shifting trends of the industry in mind. What players might enjoy today might not be the case tomorrow. So, as you can imagine, this makes the ideation process quite difficult.

One of the most prominent trends that I’ve noticed over the last few months is the integration of narrative-driven content. Players are increasingly looking for immersive experiences that go beyond the typical spin-and-win mechanics; they want stories that captivate them, characters they can relate to, and worlds that they can explore.

Another growing trend is the incorporation of advanced graphics and sound design. High-quality visuals and engaging soundtracks significantly enhance the gaming experience, making it more appealing to players and emulating that sense of excitement that they may get from other forms of entertainment, such as cinema and video games.

Social interaction is also becoming a key element, with multiplayer options and community-driven features gaining popularity. Players enjoy competing with friends or collaborating in quests, adding a social dimension to what was traditionally a solitary activity.

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And discussions taking part at industry events have shown that both customisation and personalisation are gaining traction, as players seek games that reflect their preferences and offer personalised rewards. This trend reflects a broader move towards making gaming experiences much more user centric.

Designed by women, for women

A combination of these trends and shifting industry dynamics have all been contributing factors towards the development of our Wild & Free series – a new series of titles from Silverback Gaming that promises to wow the industry in terms of features, mechanics and narratives.

Now, titles that are narrative-driven aren’t a particularly new concept for the iGaming industry, we know that. But what sets this series apart from the crowd is that it’s been designed by women, for women.

We understood that there is a growing number of women who are enjoying the occasional flutter. But what we also realised was that there were very few products that were specifically tailored towards the female demographic of players. That, in my view, needed to change.

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When carrying out our research, we found that women tended to prefer solitary gambling activities – with the majority favouring mobile gaming over desktop. We learned that women have a particular preference for customisation and storytelling within the games they play, often having a fondness for games that allowed them to be immersed in the characters and narrative. Slots therefore seemed like the ideal choice.

Silverback’s extensive experience in designing new, innovative slot titles put us in the perfect position to cater to female players. We came up with the idea of introducing three characters to the series, otherwise known as the Moto Girls.

Creating a series of slots that centres around the development of both characters and narratives has allowed us to create something that reflects what women want from their gaming experience.

No pink-washing, please

Silverback Gaming has always prioritised experimentation, innovation and diversity within our company. These are three values that have also transcended the four walls of our office and are evident in the games that we create too.

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The raison d’être for this series was to create a product that blended the world of video games with the excitement of slots. All the while, we wanted to make sure that we took a thoughtful approach to the design too; we didn’t want to go down the line of “pink washing” or inappropriate characterisations.

I truly believe that by taking a considered, holistic approach to the series’ design, combined with the features of slots that we all know and love, we can really create an experience that is not only engaging but memorable for all players – male and female.

Character-led titles: the future for slots?

Following our extensive research into player trends and how this differs across different demographics, we strongly believe that the Wild & Free series of games will absolutely change the game for bettors, particularly for those women who have previously felt disenfranchised by the products that have been available to them in the past.

I think a large part of that success will be due to the character-led narratives that we have run throughout the entire series.

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When it comes to the wider industry, I do think that there is a significant opportunity to further explore character-led titles, and we may indeed be overlooking their potential.

Characters serve as the heart of a narrative-driven game, and when players can connect with these characters on a personal level, it transforms their gaming experience into something truly memorable.

Character-led titles offer an emotional depth that standard slot games often lack. By developing rich backstories, unique personalities, and compelling journeys, we can create games that resonate more deeply with players. This engagement leads to increased player retention and loyalty, as gamers become invested in the outcomes and adventures of the characters they grow to love.

Moreover, character-led games allow for a more immersive experience. When players step into a world where they can follow a character’s story, make decisions that impact the narrative, and explore various paths and outcomes, it elevates their involvement and creates a sense of ownership and agency.

The industry has seen success with character-driven stories in other gaming genres, such as role-playing games (RPGs) and adventure games, and there’s a clear appetite for similar experiences within the iGaming sector. By embracing character-led narratives, we can tap into new player demographics and offer something fresh and exciting that stands out in a crowded market.

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However, it’s crucial to approach character creation thoughtfully and avoid falling into stereotypes or shallow representations. Characters should be multidimensional and reflect the diversity of our player base, offering authentic portrayals that players can relate to and care about.

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2025 Tech Trends Report: Info-Tech Research Group Unveils New Insights on the Future of AI, Quantum Computing, and Cybersecurity

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Info-Tech Research Group’s newly released Tech Trends 2025 report highlights six pivotal trends poised to transform the IT landscape in the coming year. As the pace of technological innovation accelerates and organisations are facing unprecedented challenges and opportunities, the firm’s report provides insights into how IT leaders can harness technologies like artificial intelligence (AI), quantum computing, and cybersecurity while mitigating the risks they introduce.

Historically, chief information officers (CIOs) have been tasked with preserving the integrity of an organisation’s past through meticulous recordkeeping. However, in 2025, the global IT research and advisory firm reports that the role of the CIO will evolve as the focus shifts from maintaining the past to forecasting the future. With the rise of generative AI and the impending era of quantum computing, Info-Tech explains that CIOs will need to increasingly adopt forward-thinking strategies to anticipate and simulate future business scenarios.

‘Across the UK, we’re witnessing a transformative shift driven by technological advancements, including in both AI and quantum computing,’ says Nora Fisher, senior vice president of global market programs at Info-Tech Research Group. ‘Sectors such as financial services and healthcare are harnessing the potential of generative AI to enhance customer experiences and operational efficiency. As organisations continue to embrace AI-driven innovations, balancing data security, privacy, and governance remains a top priority.’

The Tech Trends 2025 report is informed by Info-Tech’s Future of IT 2025 survey. The survey gathered responses from nearly 1,000 IT decision-makers globally between March and July 2024, with contributions from key regions such as the UK, the United StatesCanada, and APAC, and representation from 17 industries, including financial services, healthcare, government, and manufacturing. In addition, expert interviews conducted with representatives from organisations such as the Blockchain Research Institue, Nubinary, Kyield, SAS, Xprize Quantum, IBM Quantum Industry & Technical Services, HP Inc., Voices.com, SWEAR, and the University of British Columbia offer in-depth case studies and real-world examples of how organisations are navigating these trends.

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‘At the intersection of digital transformation and exponential AI growth, IT leaders are entering a new era where forecasting probable futures will be just as critical as reporting on the past,’ says Brian Jackson, principal research director and lead author of the report. ‘Our 2025 Tech Trends report provides a roadmap for organisations to harness AI, quantum computing, and cybersecurity solutions to stay ahead of the curve.’

The six key tech trends identified by Info-Tech Research Group for 2025 are:

  1. AI Avatars and Chatbots:
    Generative AI is making it increasingly difficult to distinguish between human and AI-generated interactions. AI avatars and chatbots, now integrated into many enterprise systems, are transforming user experiences and the way organisations handle customer service, software development, and marketing. However, the rise of deepfakes presents new security threats, raising the need for robust AI detection and defence mechanisms. According to Info-Tech’s Future of IT 2025 survey, 70% of respondents are already using generative AI chatbots, with Microsoft Copilot leading adoption at 78.84%.

  2. Deepfake Defense:
    With the increasing sophistication of AI-generated digital humans, deepfakes are becoming a powerful tool for fraud and misinformation. IT leaders are prioritising AI-powered detection tools and content authentication methods, such as blockchain, to combat the rising threat of AI-powered cyberattacks and ensure the integrity of their data. AI ranks as the second-most disruptive force to business operations, just behind talent shortages, with a disruption risk score of 3.55 out of 5, according to Info-Tech’s findings.

  3. Quantum Advantage:
    Quantum computing has moved beyond theoretical exploration and is now accessible through cloud platforms, enabling real-world business experiments. As organisations begin leveraging quantum hardware to solve complex problems, industries such as media, government, and financial services are leading the charge in quantum investments. Thirty-three percent of organisations in the media, telecom, and technology sectors are investing in quantum computing, followed by 27% in the public sector and 20% in financial services.

  4. Post-Quantum Cryptography:
    With the threat of quantum computers breaking current encryption methods looming on the horizon, organisations must prepare for “Q-day.” The adoption of post-quantum cryptography is now a critical priority, particularly for industries handling sensitive data, such as finance, healthcare, and government. Info-Tech reports that 31% of advanced IT departments plan to invest in post-quantum cryptography before the end of 2025, compared to 16% of average IT departments. This preparedness is critical as organisations face increasing risks from ‘Harvest Now, Decrypt Later’ cyberattacks.

  5. Expert Models:
    As AI matures, organisations are increasingly developing custom AI models tailored to their specific industries. These expert models improve the accuracy and relevance of AI outputs, enabling businesses to derive exponential value from AI investments. Info-Tech reports that 80% of high-maturity IT departments, or “Transformers,” have already invested in AI or plan to do so by the end of 2025, compared to 72% of average IT departments. Higher maturity firms are also twice as likely to expect exponential value from AI by 2025.

  6. AI Sovereignty:
    While AI offers significant opportunities, it also poses risks to industries such as music, news, and customer service. The firm explains in the report that organisations are focusing on balancing AI adoption with governance and control to protect sensitive data, reduce costs, and ensure AI performance. By 2026, more companies will run localised AI models to improve cost-effectiveness and maintain control over their AI initiatives. Privacy and security concerns top the list of factors influencing AI investment decisions, with 65% of respondents citing it as a key consideration.

‘Our survey data and expert interviews show a clear path forward for organisations to not only adopt these emerging technologies but also navigate the challenges they bring,’ says Jackson. ‘By understanding the risks and opportunities associated with AI, quantum computing, and cybersecurity, IT leaders can make informed decisions that will drive both innovation and security.’

As organisations prepare for the future of IT, Info-Tech’s Tech Trends 2025 report provides the strategic guidance needed to stay competitive and secure. From leveraging AI avatars and quantum computing to safeguarding data with post-quantum cryptography, the firm advises that IT leaders must act now to future-proof their operations in the coming months.

Download and read the full Tech Trends 2025 report for more insights for the year ahead.

For media inquiries or interview requests with Brian Jackson, lead author of the 2024 report and an expert on emerging technology trends, please contact [email protected]

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Atlantic City Casinos Help Raise $280,000 at the American Foundation for Suicide Prevention’s Walk on the Atlantic City Boardwalk

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The Casino Association of New Jersey (CANJ) has participated in the American Foundation for Suicide Prevention’s “Out of the Darkness Community Walk,” on Saturday, September 7, which raised more than $280,000. Led by team members from Hard Rock Hotel & Casino Atlantic City, employees from every casino property participated in Saturday’s walk.

“We are so very proud that every Atlantic City casino property has united with Hard Rock to raise awareness and funding for this important cause. We are extremely grateful that our efforts will help to make a difference in the lives of many and aid the American Foundation for Suicide Prevention’s with life-saving initiatives,” said Mike Sampson, General Manager at Hard Rock Hotel & Casino Atlantic City & AFSP NJ Chapter Board Member.

Hard Rock Hotel & Casino was the first Atlantic City casino to participate in the Out of the Darkness Community Walk over the last five years through Sampson’s leadership. The team at Hard Rock was driven to participate annually after the group’s personal experiences with loved ones who died by suicide.

Suicide is the 11th leading cause of death in the US. In 2022, nearly 50,000 Americans died by suicide. In New Jersey, suicide is impacting the state’s youngest residents. According to the most recent CDC data, 94 youth ages 10 to 24 died by suicide in 2021, making it the second leading cause of death among youth in that age range for the state. The National Institute of Health reports 20% of children ages 3 to 17 have either a mental or a behavioral disorder. Between 2008 and 2020, suicide rates for children ages 12 to 17 increased by 16%, according to the institute.

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“This show of force from across our casino properties demonstrates the industry’s commitment to this vital issue. Sadly, so many families across our city, state and country know a loved one that has died by suicide, and that is why it’s so important for us to come together to raise awareness and support each other,” said Mark Giannantonio, president of the Casino Association of New Jersey.

The American Foundation for Suicide Prevention is dedicated to saving lives and bringing hope to those affected by suicide, including those who have experienced a loss. AFSP creates a culture that’s smart about mental health through public education and community programs, develops suicide prevention through research and advocacy, and provides support for those affected by suicide.

“We are honored and grateful for the continued partnership with Hard Rock in the fight to prevent suicide and reduce the stigma around mental health. With their support, the Atlantic-Cape Walk has grown to be the Chapter’s largest walk, raising $7000 in 2017 to over $278,000 last year. Through Hard Rock’s leadership we have been able to engage the communities of Atlantic and Cape Counties to raise awareness, bring comfort to those who have lost someone to suicide and to raise critical funds for suicide prevention,” said Michael Lamma, AFSP Executive Vice President & Chief Operating Officer.

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Compliance Updates

JCM Global Awarded License by New Mexico Gaming Control Board

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JCM Global (JCM) has successfully passed regulatory review and is now licensed by the New Mexico Gaming Control Board. This license enables JCM to sell and service customers directly throughout the state.

This license is the latest in JCM’s wide array of awarded gaming licenses across North America and around the world and underscores JCM’s commitment to holding itself to the highest regulatory standards. JCM now maintains more than 170 active gaming licenses.

“Achieving this licensing in New Mexico clearly demonstrates that JCM is willing to meet our customers where they are. Our mission is to give every customer the best possible service and support, and now we can provide that directly for our industry leading transaction and automation solutions throughout New Mexico instead of through third party vendors,” said Dave Kubajak, JCM Global SVP Sales, Marketing, and Operations.

JCM provides a broad range of products to casinos in New Mexico including iVIZION and UBA Pro bill validators, GEN5 thermal printers, ICB Intelligent Cash Box System, FUZION system with AML monitoring, and DSS Digital Signage Solutions.

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