Compliance Updates
PGCB to Hold Public Hearing on License Renewal of Hollywood Casino at Penn National Race Course

The Pennsylvania Gaming Control Board (PGCB) will hold a hearing on Wednesday, August 28, 2024 to take public comment on the renewal of the Category 1 Slot Machine Operator License for Mountainview Thoroughbred Racing Association LLC, operator of Hollywood Casino at Penn National Race Course in Dauphin County. The hearing will begin at 10:30 a.m. and be held at the East Hanover Township Building, 8848 Jonestown Road, Grantville, PA 17028.
Citizens, public officials, and community groups can choose to speak or submit written testimony. The hearing is open to the public.
Individuals who wish to provide in-person or written testimony should visit the Board’s website, gamingcontrolboard.pa.gov, and choose the special link on the homepage in the “PGCB Meetings” section for more information and registration. Persons wishing to provide comments will need to register ahead of time. The deadline for registration to speak or submit written testimony is noon on Monday, August 26.
A listing of all government officials, community groups, and individuals who have registered to speak at this hearing will be posted on the Board’s website beginning the week prior to the hearing and updated daily.
Written comments can be submitted directly through the Board’s website.
Pursuant to Section 1326 of the Pennsylvania Race Horse Development and Gaming Act, all licenses are subject to periodic renewal. The renewal application must include an update of the information since its last renewal.
To implement the renewal requirement, the Board utilizes a two-step process:
First, a public input hearing is held in the municipality where the casino operates before the Director of the Board’s Office of Hearings and Appeals for the purpose of receiving documentary evidence, hearing testimony and building a record which the Board will use in its licensing decision. The hearing record, along with a report from the Director of Hearings and Appeals, will be transmitted to the Board.
The second step is to hold a separate public hearing in Harrisburg at a later date where representatives of the casino licensee will offer evidence and oral arguments. At that time, the Board members can ask additional questions.
The burden is on the renewal applicant to establish and demonstrate, by clear and convincing evidence, its eligibility and suitability for renewal of a gaming license. During the hearing, the renewal applicant will be given the opportunity to demonstrate, among other things, its good character, honesty and integrity; compliance with its statement of conditions; as well as provide evidence on tax revenue generated; jobs created; success in implementing its diversity plan; and involvement in the surrounding communities.
Following this proceeding, the Board will ultimately determine whether the licensee remains eligible and suitable consistent with the laws of the Commonwealth, and is otherwise qualified to have the license renewed for a five-year period.
Compliance Updates
PrizePicks Secures Gaming Licenses in Puerto Rico and Maine

PrizePicks, the largest daily fantasy sports operator in North America, announced it has secured gaming licenses in both Puerto Rico and Maine, marking a major milestone in the operator’s continued growth. With this expansion, PrizePicks becomes the first daily fantasy sports operator to obtain a gaming license in Puerto Rico.
PrizePicks players can now access Arena in Maine, with Puerto Rico set to go live in the coming months. Following the launch, PrizePicks will be operational with its fantasy contests in 47 jurisdictions across the US.
“We’re grateful to the Puerto Rico Gaming Commission and the Maine Gambling Control Unit for their partnership and support throughout the licensure process. We’ve seen tremendous engagement with Arena across the country, and we’re confident that momentum will carry into these new jurisdictions,” said Adam Packer, Senior Vice President of Legal & Compliance at PrizePicks.
Canada
AGLC Announces New Board Chair

Alberta Gaming, Liquor and Cannabis (AGLC) has announced the appointment of Larry Spagnolo as the new Board Chair, effective August 15, 2025. This announcement follows the official Order in Council issued by the Alberta Government and marks a new chapter in AGLC’s ongoing commitment to support communities, encourage responsible choices and position Alberta as the best place to do business.
Larry brings a wealth of experience in technology and business leadership to the AGLC Board and will play an integral role in guiding AGLC’s strategic direction. He is currently serving as VP and GM of Emerson’s SaaS SCADA business and has held senior roles at Zedi and Telus, driving innovation, growth, and global success.
A strong advocate for education and community, Larry serves as Vice Chair of Athabasca University’s Board of Governors and has held board roles with NAIT and Polytechnics Canada. He was awarded the King Charles III Coronation Medal for his community contributions.
AGLC and the Board of Directors extend their heartfelt thanks to Len Rhodes for his leadership and dedication as Board Chair since August 2019. He decided not to seek a third term and will continue to serve in this role until August 14, 2025. Len led AGLC through some significant milestones, including reducing red tape by 51%, growth of the emerging cannabis industry and ensuring AGLC delivered a balanced approach to business development, social responsibility, and regulatory oversight.
Compliance Updates
MC Games Announces Ombudsman Channel for User Questions

MC Games has officially announced its exclusive ombudsman channel. The space arises to listen carefully to the opinions, suggestions, doubts and possible complaints of the platform’s users, ensuring direct dialogue and continuous improvement of the services offered.
Thinking about every detail so as not to leave any player with an unsolved problem, MC Games offers several steps to help players: First, the bettor finds a team with humanized support, 24 hours a day, in the chat. If the problem is still not resolved, the gaming platform offers the Ombudsman Channel to answer major questions, which are beyond the basic guidelines on how to withdraw, make a deposit or other such issues.
In a simple and intuitive way, the user is faced with the “Report on the Web” button on the site, directing him to the Customer Service Center. There, he will be able to answer questions, with the requested information, ensuring that his service happens quickly, safely, and efficiently.
The same space also works for those who want to share compliments, report the browsing experience on the platform and even send suggestions, so that the MC Games team can increasingly improve the experience of its audience, offering the most innovative in the market.
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