GO CRAPS strategy view showing real-time roll history and flexible betting options.
Connect with us
GO CRAPS strategy view showing real-time roll history and flexible betting options.

Canada

CasinoRIX Enhances User Experience with Round-the-Clock Personal Manager Support

Published

on

 

The online casino industry is booming and with that, many new sites have popped up. CasinoRIX helps online casinos and players connect and they’ve made it even easier for players to find the right site for them. CasinoRIX is a high-quality gambling affiliate site that has focused on improving players’ user experiences in a variety of different ways. Their newest service is offering personalized manager support 24/7. This new implementation means that players can get help whenever they need it. Responses are prompt and support agents are always available.

A 24/7 personal manager is a live chat function that allows customers to get help whenever they need it. This service is always available so no matter where customers are in the world and what time it is, support is available. This service helps customers with any issues they’re having including how products function, casino operations, inquiries about bonuses, payments, and signing in.

The biggest benefit is the 24/7 personalized services for players at CasinoRIX. There are some excellent technological advancements that make the live chat feature so beneficial including:

  • Fast Assistance: Personal managers are available any time of day and are always ready to assist players. You’ll receive a fast response with quick resolutions. The personal managers are knowledgeable and will often have the answers players seek immediately.
  • Satisfaction and Loyalty: With immediate responses and quick problem-solving, players will leave the live chat feeling satisfied. A satisfied customer leads to a loyal customer.
  • A Better Gaming Experience: A personal manager will give players information on the best bonuses and promotions, which can lead to a better gaming experience.

Any iGaming company that is partnered up with CasinoRIX will also benefit from the 24/7 personal manager service. Players will connect partners and the CasinoRIX brand so when they’re satisfied with the affiliate site, the online casino name will also be looked at in a positive light.

The 24/7 personal manager on CasinoRIX’s site is just another incredible addition to the many features that help connect players to premium iGaming experiences. The new round-the-click live chat is going to enhance customer satisfaction and dramatically improve the relationship between players and the iGaming industry.

Canada

High Roller and Playtech Announce Strategic Partnership

Published

on

High Roller and Playtech Announce Strategic Partnership

 

High Roller Technologies and Playtech announced a strategic partnership for Ontario, Canada, that will see Playtech provide its industry-leading technology to power High Roller’s platform and premium brand, ensuring a seamless, high-quality experience for players in the region.

Ben Clemes, Chief Executive Officer at High Roller, said: “Collaborating with Playtech in Ontario is an exciting step for High Roller as we continue to grow and evolve. Playtech’s well-established technology will be instrumental to our mission of providing a world-class entertainment experience for our players.”

Sergey Harutyunyan, Chief Revenue Officer at Playtech, said: “We are delighted to partner with High Roller as they expand into Ontario. Playtech’s technology is designed to support operators in regulated markets, and we look forward to working together to provide High Roller’s players with safe, innovative, and engaging gaming experiences.”

Ontario represents a key market for both companies, featuring a robust regulatory framework and fast-growing player base. Recently, High Roller announced the submission of its Internet Gaming Operator license application for Ontario, and subject to licensing and regulatory approval, High Roller anticipates launching live operations in H2 2025.

Continue Reading

Canada

OLG Advances Inclusion with First-of-its-kind Accessible iCasino Game

Published

on

OLG Advances Inclusion with First-of-its-kind Accessible iCasino Game

 

Ontario Lottery and Gaming Corporation (OLG) is supporting accessibility in the iGaming industry with the launch of Red Panda Tails of Wealth – the first digital slot game designed with built-in accessible features to support players with disabilities.

In the popular digital casino landscape, people with disabilities often face barriers to participation. Instead of waiting for change, OLG is driving it by introducing the industry’s first inclusive gaming experience that provides the same fun and excitement to all players.

“We are excited to launch Red Panda Tails of Wealth on olg.ca, which is the result of a focused effort to put accessibility at the forefront of game design. The game is a proof of concept that shows how removing barriers to play can move us towards a more inclusive future in the gaming industry,” said Dave Pridmore, OLG’s Chief Gaming Officer.

With nearly one-third (28%; StatCan 2022) of Ontarians reporting a disability, the launch of Red Panda Tails of Wealth breaks barriers and provides more equitable access to play for an often-overlooked audience.

While Red Panda Tails of Wealth mirrors the appearance and gameplay of other iCasino slot games in market, it is built with universal design principles to deliver a fun, inclusive and user-friendly experience for all players.

Key accessibility features include:

• Compatibility with assistive technologies like screen readers and keyboard navigation

• A high-contrast colour palette for enhanced visibility

• An accessible heads-up display engineered to integrate seamlessly into future games.

Advertisement
Stake - Best Online Casino & Sports Betting Platform

To develop this first-of-its-kind game, OLG collaborated with Pixiu Gaming and Light & Wonder Spark. To ensure the game was accessible and inclusive OLG partnered with Fable – a Toronto-based company that connects organizations with people with disabilities for digital accessibility insights.

The insights from people with disabilities collected via remote user testing sessions played a key role in helping OLG create a game that meets real-world accessibility needs.

“Our mission at Fable is to empower people with disabilities to participate, contribute, and shape society – and this is how true accessibility is achieved. We’re thrilled to partner with OLG, who recognize the importance of embedding the voices and experiences of people with disabilities throughout the development of their new game,” said Kate Kalcevich, Head of Innovation at Fable.

Continue Reading

Canada

High Roller Submits Gaming License Application in Ontario

Published

on

High Roller Submits Gaming License Application in Ontario

 

High Roller Technologies, operator of the premium online casino brands High Roller and Fruta, announced the submission of its Internet Gaming Operator license application in Ontario, Canada, targeting the launch of its flagship brand HighRoller.com in the second half of 2025.

“The submission of our licensing application to access Ontario’s regulated online gambling market is an important milestone in our Company’s journey. Once our application is approved, we anticipate that we will have the opportunity to launch our online casino product into the market later this year,” said Ben Clemes, Chief Executive Officer at High Roller.

Ontario is one of the largest regulated online gambling markets in the world as measured by gross gaming revenue. In 2024, regulated online gambling operators within the province generated approximately $2.3B in gross gaming revenue, and growth continues to be recorded in the first half of 2025. Recently, the province of Alberta passed enabling legislation to establish a regulatory framework for online gambling. Once available, the Company also intends to pursue licensure in Alberta to expand its regulated market footprint in Canada.

“Ontario is missing an elegant brand like High Roller. We’re excited to roll out the red carpet for our new customers, and we’re looking forward to showcasing our tremendous product,” said Clemes.

Continue Reading

Trending

GamingAmericas.com (part of HIPTHER) is your one-stop portal for the latest news, insights, and analyses in the gaming industry across the Americas. From legislative updates and market trends to interviews with industry leaders, we provide a comprehensive look at the dynamic landscape of both online and land-based gaming. Whether you're a stakeholder looking to stay ahead of the curve or a gaming enthusiast eager for reliable updates, GamingAmericas.com has got you covered. Follow us on social media and subscribe to our newsletter for real-time updates and exclusive content. Make informed decisions and stay ahead in the game with GamingAmericas.com.

Disclaimer: All the information provided is for educational and entertainment purposes only. Always check your local laws before participating in any gaming activities.

Copyright © 2018 – 2025, HIPTHER. All Rights Reserved.