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DC Lottery Recognizes March as Problem Gambling Awareness Month and Reminds Players of Available Resources and Support

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The DC Lottery recognizes March as Problem Gambling Awareness Month (PGAM). PGAM is dedicated to increasing public awareness of problem gambling as a critical public health issue and highlighting the availability of prevention, treatment, and recovery services.

DC Lottery is committed to offering gaming safely and responsibly and has tools to help. Players who feel they have a gambling problem can access free, confidential support by phone (1-800-426-2537), text (800GAM), or chat. Furthermore, players can establish time and deposit limits when playing online. The Lottery also offers a self-exclusion program that allows players to voluntarily request exclusion from legalized gaming activities within the District for eighteen months, three years, five years, or lifetime. Self-exclusion information is available on dclottery.com and at retail locations.

All DC Lottery staff receive annual training to reinforce their commitment to responsible gaming, and “Play Responsibly” training is conducted online for DC Lottery retailers.

The Lottery also offers a downloadable “Play Responsibly” Help Is Here If You Need It brochure with tips on spotting common signs of a gambling problem and groups that can provide additional support.

“Responsible growth is a core value that guides our daily efforts. We are dedicated to ensuring that players in the District are aware of the signs of problem gambling, as well as the tools and resources readily available to assist them. While our problem gambling efforts happen year-round, March gives us a special opportunity to demonstrate this core value at work in our organization,” said DC Lottery Executive Director Frank Suarez.

By law, players must be 18 or older to play DC Lottery games, and online players must be located within the District of Columbia to play online. The “know your customer” (KYC) process has identification and verification requirements to ensure online account holders are at least 18.

This month, District-wide problem gambling awareness efforts are recognized on social media using the #PGAM2024 hashtag.

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CT Gaming Installs NEXT Slot Cabinets at Masaris Piura Gaming Venue

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CT Gaming has installed NEXT slot cabinets at the Masaris Piura gaming venue, operated by Holding Masaris. Located in the vibrant city of Piura, this latest project marks another significant step in CT Gaming’s expansion across key regions in Latin America.

The installation showcases CT Gaming’s top-performing combination of advanced hardware and engaging content. The sleek NEXT cabinets are equipped with the bestselling multigame Diamond King 3, delivering an exceptional player experience through immersive gameplay аnd contemporary graphics.

“We are proud to see our partnership with Holding Masaris continue to grow with this new installation in Piura. Masaris Piura is a landmark venue in the region, and we are excited to bring our premium gaming solutions to its players,” said Georgi Koprinarov, General Manager for Latin America at CT Gaming.

The Diamond King 3 multigame pack features 50 exciting titles, including the legendary Mega Jack Trio — Aztec Gold, Slot-O-Pol Deluxe, and Champagne Party — combining nostalgic appeal with enhanced graphics and bonus features. The combination ensures high entertainment value and strong performance for operators.

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Compliance Updates

MC Games Announces Ombudsman Channel for User Questions

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MC Games has officially announced its exclusive ombudsman channel. The space arises to listen carefully to the opinions, suggestions, doubts and possible complaints of the platform’s users, ensuring direct dialogue and continuous improvement of the services offered.

Thinking about every detail so as not to leave any player with an unsolved problem, MC Games offers several steps to help players: First, the bettor finds a team with humanized support, 24 hours a day, in the chat. If the problem is still not resolved, the gaming platform offers the Ombudsman Channel to answer major questions, which are beyond the basic guidelines on how to withdraw, make a deposit or other such issues.

In a simple and intuitive way, the user is faced with the “Report on the Web” button on the site, directing him to the Customer Service Center. There, he will be able to answer questions, with the requested information, ensuring that his service happens quickly, safely, and efficiently.

The same space also works for those who want to share compliments, report the browsing experience on the platform and even send suggestions, so that the MC Games team can increasingly improve the experience of its audience, offering the most innovative in the market.

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Industry News

IBN Initiates Coverage of SEGG Media Corporation

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SEGG Media Corporation, a leading technology company transforming the global intersection of sports, entertainment, and gaming, has selected IBN, a multifaceted financial news and publishing company serving private and public entities, to spearhead its corporate communications efforts.

SEGG Media aims to deliver immersive, real-time experiences through next-generation technology that redefines how audiences interact with their favorite content and communities. Following a full-scale corporate transformation and rebrand, the company now operates across three high-growth verticals: Sports.com, Entertainment, and Lottery.com.

Sports.com serves as a global hub for sports content with a focus on soccer, sim racing, motorsports, and athlete-led media, with the upcoming Sports.com Super App poised to evolve fan engagement by integrating streaming, e-commerce, fantasy gaming, and sports news. The Entertainment division builds on AI-powered live events and direct-to-fan platforms, while Lottery.com delivers compliant, ethical gaming solutions including iGaming and charitable lottery access to global audiences.

With a $100 million financing facility and strategic acquisitions underway, including proposed deals with GXR World and DotCom Ventures, SEGG Media is executing a multi-vertical expansion strategy designed to unify fragmented fan experiences across live content, gaming, and digital commerce.

As part of the client-partner relationship, IBN will leverage its investor-focused distribution network, which includes over 5000 key syndication outlets, various newsletters, social media channels, and wire services via InvestorWire, along with blogs and other outreach tools, to generate greater awareness for SEGG Media.

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