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Compliance Updates

Everything you wanted to know about KYC but were afraid to ask!

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Starting your gambling career, you must fulfill some specific conditions when you want to open a personal account. Knowing about this basic requirement for players, you might wonder what’s so special about KYC. In this article, you will get to know everything about casino KYC, such as its meaning, the required documents, and why it is important for your gaming experience.

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What is KYC?

KYC stands for “Know Your Customer.” It’s a process that banks and financial institutions use to verify the identity of their customers to protect themselves from fraud. The process usually involves casino online requesting personal information from customers, such as their name, birthdate, address, email, and phone number. It is deemed the new regulatory checks and balances for the online casino industry.

Why do casinos need KYC?

Casinos are heavily regulated by governments, especially in Portugal, where the regulations require casinos to perform KYC on every single customer account opened with them. This prevents people from using phony identities or bank accounts to try to launder money through the casino online portugal system. Casinos must also report any suspicious activity to law enforcement agencies, including any suspicious transactions made by customers on their accounts. These also ensure responsible staking from gamers.

What documents are required for KYC verification?

To verify your identity, you will need to provide some documents, your photograph and/or fingerprints.

You can use the information from your passport or ID card as proof of identity (for example, your name, date of birth, and address). Other documents that may be accepted include:

  • A utility bill containing your name, address, and telephone number.
  • A government-issued document with a photo (such as a driver’s license).
  • A bank statement that shows recent transactions or an account statement from a financial institution with details such as name and address.

What happens with my data if I pass KYC in an online casino?

If you pass KYC, the online casino will collect and store your personal data. They’ll use it to verify that your account is yours—that it’s not being used by someone else. This helps them keep their customers safe from fraud and cheating.

Conclusion

KYC, as a tool, forces casinos to give out fair, personalized services to their customers. KYC is vital for the online casino business. With a little bit of due diligence, patience, and a lot of cooperation with your casino customer service team, you should be able to navigate this process successfully. And remember: if you have any questions along the way, don’t take the word of anyone but an actual representative. Instead, try reaching out online or calling customer service. And when in doubt, try asking again.

Canada

High Roller Submits Gaming License Application in Ontario

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High Roller Submits Gaming License Application in Ontario

 

High Roller Technologies, operator of the premium online casino brands High Roller and Fruta, announced the submission of its Internet Gaming Operator license application in Ontario, Canada, targeting the launch of its flagship brand HighRoller.com in the second half of 2025.

“The submission of our licensing application to access Ontario’s regulated online gambling market is an important milestone in our Company’s journey. Once our application is approved, we anticipate that we will have the opportunity to launch our online casino product into the market later this year,” said Ben Clemes, Chief Executive Officer at High Roller.

Ontario is one of the largest regulated online gambling markets in the world as measured by gross gaming revenue. In 2024, regulated online gambling operators within the province generated approximately $2.3B in gross gaming revenue, and growth continues to be recorded in the first half of 2025. Recently, the province of Alberta passed enabling legislation to establish a regulatory framework for online gambling. Once available, the Company also intends to pursue licensure in Alberta to expand its regulated market footprint in Canada.

“Ontario is missing an elegant brand like High Roller. We’re excited to roll out the red carpet for our new customers, and we’re looking forward to showcasing our tremendous product,” said Clemes.

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Canada

IAGR announces program for IAGR2025 conference in Toronto

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IAGR announces program for IAGR2025 conference in Toronto

 

The International Association of Gaming Regulators (IAGR) has released the program for its upcoming annual conference, to be held in Toronto from 20-23 October.

With the theme ‘Resilient regulation: Exploring what works, why and what’s next’, the event brings together global regulators and thought leaders to examine how regulatory frameworks can evolve to meet today’s challenges.

The four-day program explores timely issues, including the rise of AI and behavioural analytics, the impact of converging technologies, cross-border collaboration and the continued push to strengthen responsible gambling policies.

IAGR President Ben Haden said the program offers a strong preview of the content and conversations delegates can expect in Toronto.

‘This year’s program showcases the breadth and complexity of the challenges facing gambling regulators worldwide, from protecting player wellbeing to tackling illegal markets and understanding new technologies,’ Haden said.

‘I encourage regulators, researchers and policy professionals from around the world to join us in Toronto. The conference is a space to learn, share experience, challenge assumptions and shape the future of effective, collaborative regulation.’

Confirmed speakers and panellists include:

  • Andrew Rhodes, CEO, Gambling Commission, Great Britain
  • Anders Dorph, Director, Danish Gambling Authority, Denmark
  • Dr Karin Schnarr, CEO and Registrar, Alcohol and Gaming Commission of Ontario, Canada
  • Mark Vander Linden, Director of Research and Responsible Gaming and Carrie Torrisi, Chief of Sports Wagering Division, Massachusetts Gaming Commission, United States
  • Bashir Are, CEO, Lagos State Lotteries and Gaming Authority, Nigeria
  • Teo Chun Ching, Chief Executive, Gambling Regulatory Authority, Singapore
  • Ladipo Abiose Akolade, Founder, GamblePause Initiative Africa, Nigeria
  • Rasmus Kjaergaard, CEO, Mindway AI, Denmark
  • Tracy Parker, Senior Vice President, Accreditation, Advisory and Insights, Responsible Gambling Council, Canada
  • Pedro Romero, Chief of Safer Gambling Partnerships, BetBlocker, Gibraltar
  • Sonia Wasowska, Head of Supervision, General Commercial Gaming Regulatory Authority, United Arab Emirates
  • Steven Blackburn, Partner, Ashurst Risk Advisory, Australia

The event will be held at The Westin Harbour Castle on Toronto’s waterfront.

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Compliance Updates

PA Gaming Control Board Removes Gambling Privileges for 14 Individuals

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PA Gaming Control Board Removes Gambling Privileges for 14 Individuals

 

The Pennsylvania Gaming Control Board (Board) has taken actions to place 14 individuals on its various Involuntary Exclusion Lists. Placement on an Involuntary Exclusion List prohibits individuals from either gaming in a casino in Pennsylvania, via an online betting site regulated by the Board, or a Video Gaming Terminal (VGT) location.

These matters, presented by the Board’s Office of Chief Counsel and Office of Enforcement Counsel, raise the number of individuals now on the Board’s various Involuntary Exclusion Lists to 1391.

The actions by the Board include placement of five individuals on the Involuntary Casino Exclusion List including one who left minors unattended while gambling in a Pennsylvania casino:

A female patron who left her 7-month-old twins in a vehicle in the valet area of Valley Forge Casino Resort for 5 minutes in order to obtain a cash out at the sportsbook.

Actions such as these to deny statewide gambling privileges serve as a reminder that adults are prohibited from leaving minors unattended in the parking lot or garage, a hotel, or other venues at a casino since it creates a potentially unsafe and dangerous environment for the children. To complement the efforts by casinos to mitigate this issue, the Board created an awareness campaign, “Don’t Gamble with Kids”.

Additionally, nine others were placed on the Board’s Involuntary Interactive Gaming Exclusion list for fraudulent actions involving online gambling.

The Gaming Control Board is scheduled to meet next at 10:00 a.m. on Wednesday, June 25, 2025 in the Board’s Public Hearing Room located on the second floor of the Strawberry Square Complex in Harrisburg. More information, including the agenda, will be posted on the Board’s website prior to the meeting.

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