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TPI Appoints Joe Tingson as Vice President of Customer Success

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TPI, a leading provider of innovative player communication solutions for the casino industry, has appointed Joe Tingson as its new Vice President of Customer Success. With his unparalleled dedication to his customers, Joe will play a pivotal role as a leader for our digital Customer Success and Product teams.

In his new role as VP of Customer Success, Joe Tingson will be responsible for the vision and strategy of TPIā€™s mobile app, Player Connect, and other digital products including Digital Mailers and Player Portals. Drawing on his wealth of experience in the casino industry, Joe will work closely with TPIā€™s clients to understand their needs, identify opportunities for improvement, and ensure they derive maximum value from TPIā€™s Player Connect and suite of digital solutions.

ā€œJoeā€™s proven track record of building strong relationships and intense passion for both marketing and the casino industry makes him the right person to lead the future of digital within TPI. We are thrilled to welcome him to the TPI team and are confident that his leadership will further strengthen our commitment to delivering unparalleled service and support to our clients,ā€ Kane Johnson, President of TPI, said.

With over 20 years of experience in the casino industry, Joe Tingson brings a wealth of knowledge and expertise to his new position at TPI. Throughout his career, he has demonstrated a passion for product development, elevating the patron experience and success through strategic planning and tailored solutions.

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ā€œI am honored to join TPI as the Vice President of Customer Success and am excited to work with our clients to create a highly personalized player experience. TPI has a strong reputation for delivering innovative solutions and exceptional service, and I look forward to building upon that foundation. The digital transformation journey begins (and ends) with TPI,ā€ Joe Tingson said.

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Penn Entertainment to Lay Off About 100 Employees

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Penn Entertainment plans to lay off about 100 employees as it focuses on growth for ESPN Bet.

CEO Jay Snowden told staff members in an internal email that the changes will enhance operational efficiencies following its 2021 acquisition of Canadian media and gaming powerhouse theScore.

The company employs about 20,000 people.

ā€œWhen PENN acquired theScore, we hit the ground running with the build-out of our proprietary tech stack and the migration of our sportsbook to theScoreā€™s best-in-class-platform,ā€ Snowden wrote in the memo. ā€œThis led us to temporarily set aside any potential organizational changes that would typically follow a major acquisition.ā€

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Penn went on to say itā€™s embarking on a new phase of growth in its interactive business, which includes ESPN Bet, a $2 billion branding partnership with Disneyā€™s ESPN. Snowden said the initiatives include product enhancements and deeper integration into ESPNā€™s ecosystem.

Investors are impatient for Penn to demonstrate its muscle with the rebranded sportsbook, and activist investor Donerail Group has called on the board to sell the casino company.

Rumors have swirled about the potential interest from many other online gaming and brick-and-mortar casino companies.

Truist gaming analyst Barry Jonas wrote in a note Thursday that a sale is unlikely in the near term because of the complexity of a transaction that would likely involve major divestitures.

Pennā€™s release of new ESPN Bet features this fall during football season should meaningfully improve its product, Jonas said, and a focus on costs indicate the companyā€™s commitment to seeing its investment yield results.

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Penn shares have plummeted 25% year to date. It has missed earnings expectations the last two quarters and lowered guidance.

ā€œInvestors continue to wonder what an ESPN Bet success could look like, and how much more investment (beyond whatā€™s guided) itā€™ll take to reach,ā€ Jonas notes.

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Stevin ā€˜Hedakeā€™ Smith to Promote Gambling Harm Awareness Through EPIC

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Stevin ā€˜Hedakeā€™ Smith was at the center of one of the most high-profile examples of gambling-related harm in basketball history, which makes him the perfect latest addition to EPIC Global Solutionsā€™ team as they continue to educate the current generation of professional and collegiate athletes on how to avoid the repeat of a similar scenario.

The former point guard made his name as a star player at Arizona State University in the early 1990s, setting college records for three-point attempts and being a two-time All-Pac-10 selection. However, his involvement in point-shaving ā€“ which was the subject of a 2021 Netflix documentary ā€“ led to a one-year prison sentence and impacted an NBA career with hometown team, Dallas Mavericks.

The source of his gambling harm ā€“ being approached by a gambler to change the final score of a game without changing who wins ā€“ is an issue that remains very pertinent to student-athletes 30 years on, in spite of the significant changes to sports wagering legislation.

This ensures that his planned involvement in EPICā€™s range of education sessions to teams connected to partners such as the NCAA, MLB, and MLSPA will be an important lesson for the athletes, coaches, and staff in attendance when he travels to address them in his new role as US sports advisor for the company.

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ā€œIā€™m passionate about wanting to tell my story and get out there to prevent this from happening again,ā€ he explained.

ā€œIā€™ve been able to tell my story to players previously and Iā€™m able to have a relationship with all of them in the audience because of the way I deliver my message and coming from one big fraternity in sport. Knowing that EPIC has a global reach is something that really stood out to me about this opportunity and Iā€™m passionate about getting out there and speaking about my experience.ā€

Though already a renowned name in sporting circles, Smithā€™s profile is set to rise again in the months ahead with the release of eponymous autobiography, ā€˜Hedakeā€™, which will coincide with his work with EPIC.

ā€œWeā€™re proud to welcome Hedake to our team and canā€™t wait to see the impact heā€™ll have on audiences,ā€ added Teresa Fiore, EPICā€™s VP of partnerships.

ā€œIn being approached to shave points on game, Hedake has experienced a type of gambling-related harm which is different to many of our other team members. His story represents an area of increasing concern within sports, which adds to the range of our education designed to benefit our valued partners and the key people in their organisations.ā€

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Public Health Advocacy Institute (PHAI) Calls for Overhaul of ā€œResponsible Gamblingā€ Model

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As the National Council on Problem Gambling (NCPG) gathered for their annual conference in San Diego last week, the Public Health Advocacy Institute (PHAI)ā€”a nonprofit research center for public health laws affiliated with Northeastern University School of Lawā€” released a new video to highlight the ethical and scientific failure of the ā€œResponsible Gamblingā€ model.

Under the direction of its president, Professor Richard Daynard, Executive Director Mark Gottlieb, and Director of Gambling Policy Dr. Harry Levant, PHAI is leading the efforts to replace the Responsible Gambling model with a comprehensive public health response to the unprecedented expansion of the gambling industry and online gambling. PHAI will be advocating for and advancing much-needed public health reform and regulation at both the federal and state levels.

The new video, which can be found on the PHAI website here, analyzes key flaws in the Responsible Gambling modelā€”an approach favored by both the gambling industry, and the gambling-industry-funded NCPG.

In the video, Dr. Levant highlights the situationā€™s urgency, stating ā€œThe expansion of online gambling without appropriate safeguards and regulation is an industry-driven ā€˜wild westā€™ environment, resulting in a looming public health crisis.ā€

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President Daynard echoed this statement by criticizing the current Responsible Gambling model: ā€œThe Responsible Gambling model puts the onus on the customer, rather than focusing on the irresponsible design and marketing decisions of the gambling industry.ā€

Professor Gottlieb also emphasized the need for change. ā€œThe time has come to expose the failures of the Responsible Gambling model and move forward with a public health approach to regulation and reform,ā€ he said.

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