Compliance Updates
“Please Remain Vigilant: Department PSA on Gaming Scam Calls”

The Arizona Department of Gaming (“ADG”) is warning the public that gaming scam calls are on the rise in Arizona and nearby states. These scammers are pretending to be affiliated with ADG, the National Indian Gaming Commission, and the Indian Gaming Association, among many other organizations, in an effort to steal patrons’ personal information and hard-earned money. Other notable references include, but are not limited. to: the Indian Gaming Association, the Arizona Gaming Commission, the Arizona Indian Gaming Association, the New American Dream Foundation, the Publisher’s Clearing House, etc.
Legitimate organizations such as the ADG, its partner Tribal gaming regulators, and national gaming regulatory agencies will never call a patron to alert them of a “win” or “sweepstakes.” In addition, these legitimate organizations will never call a patron to alert them of delinquent taxes or fees owed to the State of Arizona or the Internal Revenue Service (“I.R.S.”). If someone claims to work for one of these organizations and makes any demands or threats relevant to the information above, they are a scammer. Keep your money safe and secure, pass the information along to others, and report the scammer immediately.
Arizona Attorney General’s Office – Tips to Avoid Falling Victim to Scams:
Verify Information: Before taking any action, hang up the phone and independently verify the legitimacy of the caller by directly contacting the organization they claim to represent by calling those organizations’ official listed phone number(s). Never use the contact details the caller provides call whoever they claim to represent directly. Scammers can mask numbers making it appear that a legitimate company or organization is calling you.
Be Skeptical: Always be skeptical of unsolicited calls, especially those asking for immediate action involving financial transactions. A government agency will never ask you to remove money from your accounts to send via bitcoin, wire transfer, or gift cards.
Only Scammers Demand Payment in Cryptocurrency: No legitimate business is going to demand you send cryptocurrency in advance-not to buy something, and not to protect your money. That’s always a scam.
Secure Your Personal Information: Never share personal information like your social security number, bank account details, or passwords over the phone with unknown callers or give anyone real-time access to your computer. Never click on a link from an unexpected text, email, or social media message, even if it seems to come from a company you know.
Consult Trusted Individuals: Always consult with a trusted family member or friend before making any substantial financial decisions, especially those involving digital currencies like bitcoin.
Report Suspicious Activity: If something feels off, it probably is. Report the call to local law enforcement and file a complaint with the Arizona Attorney General’s Office.
Business, Government, or Job Impersonator Scams:
In a business, government, or job impersonation scam, the scammer pretends to be someone you trust to trick you into sending them money. They might claim that there’s been fraud detected on your accounts and that your money is at risk. To resolve the issue, they may instruct you to send money or cryptocurrency. They might also tell you that there’s a legal problem, that you owe money, or that your accounts or benefits have been frozen as part of an investigation. They then advise you to buy cryptocurrency to fix the problem or protect your money. These are clear warning signs of a scam.
“You’ve Won” scams are a bit different. You may get a call, letter, email, or text saying that you have won. Perhaps it’s a vacation, cruise, lottery, or sweepstakes. They cannot wait for you to get your winnings, however, they advise that there are fees, taxes, or customs duties to pay. Then, they ask for your credit card number or bank account information. In some cases, they might even ask you to pay with cash, gift cards, wire transfers, or cryptocurrency. If you pay a scammer or share your information, your financial and personally identifiable information have now been breached. There is no prize. Instead, you might even receive more requests for money, and more false promises that you’ve won big.
If you believe you or someone you know has been the victim of fraud, file a consumer complaint by visiting www.azeg.gov/consumer. If you need a complaint form sent to you, contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.
It is important to note that the Federal Trade Commission (“FTC”) frequently educates the public about avoiding and reporting scams, such as “You’ve Won” scams. If you spot a scam, please report it to the FTC. Go online at ReportFraud.ftc.gov or call at 1-877-FTC-HELP (1-877-382-4357) or TTY 1-866-653-4261. Your report can help protect other people. By reporting fraud, you assist the FTC’s investigators to identify scammers and stop them before they can steal someone’s hard-earned money.
Additionally, if you believe you have been the victim of identity theft, get help from the FTC by visiting www.identitytheft.gov or by calling (877) 438-4338.
ADG takes complaints about illegal gambling seriously. To report suspected illegal gambling activity, visit our website, call (602) 255-3886, or email [email protected]. You can remain anonymous.
Compliance Updates
Zimpler Becomes Certified Payment Institution in Brazil, Strengthens Local Open Finance Ecosystem

Zimpler, a leading Swedish company in Pay-by-bank solutions, has become a certified Payment Institution (PI) in Brazil, authorized by the Central Bank. Now Zimpler is allowed to facilitate payments and other Open Finance ecosystem resources, streamlining the checkout process and reducing friction by allowing direct transactions without redirecting users to bank apps. This movement solidifies Zimplerâs plans and structure in Brazil.
âWe are thrilled to receive this authorization from the Brazilian Central Bank. The recognition of Zimpler as a payment initiator reinforces our commitment to this local market, which offers a great opportunity for growth and value in a very dynamic and competitive environment,â said Johan Strand, CEO of Zimpler.
The authorization, which also allows Zimpler to act as an electronic money institution, strengthens the Open Finance ecosystem in Brazil, one of the most advanced in the world and which now welcomes the leading payments fintech from Sweden. Businesses looking to thrive in the country can now benefit from the Zimplerâs seamless payment experience, giving them a competitive edge in a dynamic and fast-moving market.
âThis milestone showcases the strength of Swedish innovation and the mutual benefits that come from closer economic collaboration between Sweden and Brazil. Sweden has long been a leader in financial technology, and we are proud to see companies like Zimpler bring their experience and trusted solutions to contribute to Brazilâs dynamic digital economy,â said Andreas Rentner, Trade Commissioner and Country Manager of Business Sweden in Brazil.
âWith our experience powering over 80% of Swedenâs population through Swish, weâre bringing the same proven technology and approach to Brazil through Pix, one of the most successful real-time payment systems in the world. Weâre looking forward to helping businesses unlock the full potential of Open Finance in Brazil with seamless, secure payments that drive market growth,â Strand said.
The authorization by the Central Bank is another step in strengthening Zimplerâs foundation in Brazil, following the opening of its SĂŁo Paulo office in 2022. The company remains focused on expanding its footprint and deepening its partnerships across key verticals such as iGaming, where it sees strong growth potential.
Compliance Updates
MGCB Issues Cease-and-Desist Orders to Six Illegal Online Gambling Operators

In a continued effort to safeguard Michigan residents and uphold the integrity of its regulated gaming environment, the Michigan Gaming Control Board (MGCB) has issued cease-and-desist orders to six online gambling operators unlawfully offering services in the state.
The named entitiesâBonus Blitz Casino, DomGame, Royal Ace Casino, Slots Capital, Supernova Casino, and Wins Maniaâhave been found providing internet-based gambling without obtaining the necessary state authorization, violating Michiganâs Lawful Internet Gaming Act, the Michigan Gaming Control and Revenue Act, and sections of the Michigan Penal Code.
âThese illegal operators often masquerade as legitimate gaming platforms, but they exist entirely outside the legal safeguards that protect consumers. When Michiganders play on unlicensed sites, theyâre placing their personal and financial security at riskâwith little to no recourse if things go wrong,â said Henry Williams, Executive Director of the MGCB.
Unlike Michigan-licensed gaming platformsâwhich undergo rigorous vetting, continuous monitoring, and must comply with strict state regulationsâthese unlicensed operators are not authorized to offer gaming services in the state. Some are based outside the US, operating beyond the reach of U.S. regulatory oversight, while others may claim domestic ties but still fail to meet Michiganâs legal and licensing requirements.
Because they operate without state approval, these entities do not follow Michiganâs consumer protection standards, responsible gaming mandates, or transparent dispute resolution procedures designed to ensure fair play and data security.
âThis action sends a clear message to illegal operators: Michigan is not a place for rogue gambling. We are committed to preserving a safe, legal, and accountable gaming landscapeâand that includes rooting out bad actors who threaten the trust weâve built with consumers,â Williams said.
Compliance Updates
Responsible Online Gaming Association Releases Guidelines for Operator VIP Programs

The Responsible Online Gaming Association (ROGA), an independent association representing 90% of the legal U.S. sports betting industry by handle, published its guidelines for operator VIP programs. These evidence-based recommended practices are intended to support membersâ VIP policies to further incorporate robust responsible online gaming. These can help players maintain a balanced, enjoyable gaming experience within their own personal limits.
âLike in many sectors of entertainment, leisure and hospitality, sportsbookâs VIP programs aim to reward and retain loyal players, and it is essential that these programs are operated with a strong commitment to responsible gaming. These programs should support a shared understanding between hosts and players on the value of responsible gaming that fosters long-term loyalty and player well-being. There is a robust conversation ongoing regarding VIP programs, which is why we have prioritized this issue, as it is essential to provide research-driven guidance to adequately support these programs to help keep VIP playersâ experience fun and recreational,â said ROGA Executive Director, Dr. Jennifer Shatley.
Guided by existing evidence, ROGA found that the most effective VIP programs combine proactive education, personalized engagement, and periodic program evaluation. Pursuing these objectives, ROGA identified the following recommended practices for operating VIP programs, many of which have already been implemented by some operators:
⢠Role-specific Training for VIP Hosts: Provide ongoing education specifically tailored to the unique needs of VIP Hosts.
⢠Automated Review: Operators will take advantage of technology to attempt to detect potentially risky behavioral patterns among VIP players, such as increased deposit frequency, extended play sessions, or repeated failed withdrawal attempts.
⢠Escalation Process: Operators will implement measures to escalate to a responsible gaming specialist when the operator identifies that a player might be exhibiting potential signs of problematic play. The specialist should conduct a review of the playerâs behavior and take appropriate action on a case-by-case basis, such as connecting with trained behavioral health personnel.
⢠Integrate RG Messaging into VIP Communications: Communicate responsible gaming messages to VIP players using a range of tailored engagement channels.
⢠VIP Engagement Protocols: Establish protocols to guide interactions between VIP hosts and VIP players, with a focus on transparency, support, and responsible gaming.
⢠Promotions, Bonuses, and Incentives: VIP Hosts should not offer any VIP promotions, bonuses, or incentives to VIP players who are on a cool-off period, have self-excluded, or have a suspended or banned account, and must also provide all VIP players with the ability to opt out of receiving such incentives.
⢠Making Data Available: Provide VIP players with access to player data that show player activity, including deposits, wagers, and withdrawals.
⢠Confirm Awareness of Tools: Require VIP players to confirm their familiarity with responsible gaming tools and resources upon onboarding.
⢠RG Education for VIP Players: Regularly provide VIP players with responsible gaming educational materials to support responsible gaming behavior.
⢠Regular Program Evaluation: Conduct annual reviews of the VIP program. This can include feedback from both VIP players and VIP hosts, as well as tracking the success of engagement strategies.
⢠Development and Updates: Operators should keep apprised of new tools and methods for responsible gaming as they are developed.
This non-exhaustive list of recommended practices is a critical step toward further supporting these programs. ROGAâs members have independently made the decision to commit to implementing these guidelines within a commercially reasonable timeframe.
With its membersâ support, ROGA continues to identify and publish research-based recommended practices for responsible gaming across a variety of priority topics.
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