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Gambling in the USA

FanDuel Marks Responsible Gaming Education Month with Major Investment in its Responsible Gaming Ambassador Program

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September is Responsible Gaming Education Month, and FanDuel, the premier online gaming company in North America, is making major investments in its responsible gaming advocacy efforts with the additions of global soccer icon Carli Lloyd and PGA TOUR rising star Tom Kim who will join FanDuel’s RG Ambassador Craig Carton this season. FanDuel is also introducing a comprehensive series of new initiatives that will leverage a unique combination of talent, content, and partnerships to further the company’s efforts to educate fans on the importance of playing responsibly.

New Responsible Gaming Ambassadors

Soccer icon Carli Lloyd and rising golf star Tom Kim are the newest FanDuel Responsible Gaming Ambassadors. Both Lloyd and Kim will partner with FanDuel to raise awareness of the importance of responsible play and the tools that FanDuel provides to fans to manage their play, including deposit limits, wager limits, time limits, and more. They will appear in future responsible gaming content and join Carton, as well as NFL legend Rob Gronkowski and Kay Adams, Host of FanDuel TV’s Up & Adams, in bespoke advertising to promote responsible play.

“I am excited to be joining the FanDuel team as a Responsible Gaming Ambassador. As sports gambling continues to become more accessible, I think it is critical fans adopt a mindset that gambling is supposed to be a form of entertainment and that tools are available to them within the FanDuel Sportsbook app to stay in control of the way they play. I’m eager to help my fellow ambassadors spread the word on the Play Well lifestyle,” Lloyd said.

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“When evaluating a potential partnership with FanDuel, I knew I wanted to be able to use my platform to advocate for responsible play. It is clear everyone at FanDuel takes responsible gaming seriously, and I am proud to join their team as a Responsible Gaming Ambassador and raise awareness among my fans, especially those around my age, and the golf community on and off the course,” Kim said.

New Responsible Gaming Content

This month, FanDuel will premiere its new responsible gaming advertising campaign. FanDuel’s first bespoke television creative entitled “The System” is back but with a new iteration created by FanDuel’s internal creative team. Part two of the multi-media campaign is backed by significant media investment and will air throughout the football season. The advertising heroes FanDuel’s Play Well tools like wager and time limits that customers can set up for responsible gaming play.

FanDuel also recently paired Carton, host of FS1’s The Carton Show, with NFL legend Rob Gronkowski and FanDuel TV host Kay Adams together on new responsible gaming content for fans, including a candid podcast style discussion about problem gambling and its associated risks. During the series the stars will discuss the tools and resources available to help fans always stay in control. In addition, the trio will be featured in a new social series entitled “FanDuel FanDial” where they will be live calling and surprising fans with video calls. During the calls, which capture fans’ genuine reactions, the trio use their impromptu conversations to walk fans through the self-service responsible gaming tools available on the platform. All content will be featured on FanDuel social media channels in the coming weeks.

“Spreading the message of responsible gaming is deeply important to me, and I’m proud to continue working with FanDuel to raise awareness for problem gambling and the tools available to address it. Working with colleagues like Kay and Gronk help destigmatize problem gambling and more importantly help make betting responsibly cool. Adding two more stars, Carli and Tom, to the team is exciting and I can’t wait to collaborate with them. The initiatives we are highlighting during Responsible Gaming Education Month have a year-round impact, and I look forward to elevating our voice to protect as many fans as possible,” Carton said.

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Educational Course with Front Office Sports

FanDuel announced it is partnering with Front Office Sports to launch a groundbreaking and first of its kind free responsible gaming educational course housed within Front Office Sports’ Learning platform in early 2024. The course will cover the fundamentals of responsible play and the ever-changing sportsbook industry. Upon completion, visitors will be able to add a badge to their LinkedIn profiles and feature the certification on their resumes. Those interested in signing up can visit fos-learning.com.

“We believe that educating the sports industry at large on what responsible gaming means is an equally important part of our mission to promoting responsible play with consumers. I’m delighted to partner with Front Office Sports to break new ground and have training available that drives a culture of RG in our industry,” Alison Kutler, FanDuel Sustainability and Responsible Gaming Vice President, said.

FanDuel’s Second Annual Play Well Day

On September 26, FanDuel will hold its second annual Play Well Day, hosted in New York City and broadcast to employees across the globe. This employee-only event will focus on the company’s commitment to building a culture that is always focused on customer protection. Play Well Day will include all-day seminars with both FanDuel executives and industry leaders and RG Ambassadors who will discuss the everyday role each employee plays in promoting safer play for fans.

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“FanDuel remains steadfast in its commitment to promoting responsible gaming, and we’re thrilled to be rolling out this series of programming to mark Responsible Gaming Education Month. Bringing Carli and Tom on as RG ambassadors who can spread the message of safer play combined with debuting new advertising, social media content and a Front Office Sports training, highlight how we want to elevate the standard for operator efforts on responsible gaming,” Kutler said.

All of these initiatives play a key role in Flutter’s global sustainability strategy, the Positive Impact Plan. Focused on leveraging universal principles to promote responsible gaming across global markets where Flutter operates, the Group has set a goal for 50% of online customers globally to be using a responsible gaming tool by the end of 2026.

Gambling in the USA

Rush Street Appoints Susan Foster as General Manager of Rivers Casino Philadelphia

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Rush Street Gaming announced that international gaming executive Susan Foster has been appointed general manager of Rivers Casino Philadelphia.

“Having worked in various gaming jurisdictions in America and several other countries, I’m both an advocate for and an example of the tremendous opportunities casino gaming provides. I’m very excited to be back in Pennsylvania at such a dynamic property,” Foster said.

Foster began her casino career as a table games dealer in the UK, Nigeria, and the Bahamas. She later spent 14 years in Mississippi at Grand Casino & Resort and Bally’s Entertainment, where she led table games and poker operations. She then served as director of table games for Odawa Casino in Michigan, before accepting her first Pennsylvania job with Harrah’s Philadelphia.

While at Harrah’s, Foster received Caesars Entertainment’s highest award for excellence in leadership. Thereafter, Foster transitioned from the gaming floor to casino operations in 2015 with Hollywood Casino, where she served as vice president of operations at multiple Penn Entertainment properties for nearly a decade. Her direct responsibilities included the performance and operations of slots, table games, poker, food and beverage, environmental services, security, facilities, and various hotels.

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Foster joined Rivers Casino Philadelphia in April 2024 as assistant general manager. She succeeds Eric Althaus, who recently departed the Philly property.

“Susan’s broad worldview of gaming operations has significantly benefited Rush Street since she joined last spring. Her history and familiarity with the southeastern PA gaming market has proven to be a great advantage for Rivers Philly,” Tim Drehkoff, CEO of Rush Street Gaming, said.

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Gambling in the USA

National Council on Problem Gambling Launches Tribal Advisory Council

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The National Council on Problem Gambling (NCPG), the only national nonprofit organization that seeks to reduce the economic and social costs associated with gambling addiction, has launched the Tribal Advisory Council. While NCPG has worked with Tribal gaming entities for many years, the formation of the Tribal Advisory Council represents a deeper level of collaboration to address matters of responsible gambling and problem gambling that are of importance to Native American communities.

The Tribal Advisory Council seeks to increase awareness and respect for Native cultures as they relate to all facets of gambling so that these cultural practices can help other Native and non-Native communities. The Advisory Council will provide expertise and momentum for NCPG’s culturally specific work while recognizing the importance of Native American history and sovereignty in consultation with Native American leaders and experts.

“Our work with tribes is based on a deep respect for Tribal sovereignty and our core values of neutrality, collaboration, respect and credibility. We have a responsibility to listen and learn, as well as the opportunity to share our knowledge as we seek to reduce the social costs of gambling addiction and improve health and wellness in all communities. The relationships and partnerships we have forged over the years are the strong foundation for this exciting new project,” said Keith Whyte, NCPG Executive Director.

To help facilitate the work of the Tribal Advisory Council, NCPG has partnered with Valerie Spicer and Sheila Morago of the Trilogy Group. The Trilogy Group is a Native American-owned and operated organization with over 50 years of combined experience in governmental affairs, business, economic development, and Tribal gaming.

“We applaud the formation of the NCPG’s Tribal Advisory Council and look forward to supporting stronger connection with the Tribes. This work acknowledges the significance of Tribal Gaming in the gambling sector, the impacts of Tribal gaming on communities, and ways we can support finding balance in helping people heal from gambling-related harm respectfully amid the complexity,” said Valerie Spicer, Trilogy Group Founding Partner and Chief Executive Officer.

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Gambling in the USA

Vermont Department of Mental Health Launches Problem Gambling Support Site

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The Vermont Department of Mental Health has launched a new website designed to assist individuals and families affected by problem gambling. The new site, VTGamblingHelp.org, serves as a valuable resource for those seeking immediate assistance and support for problems related to gambling, as well as those looking to promote healthy and responsible gaming behaviors.

Over 11,600 Vermont residents are estimated to be struggling with a gambling problem. VTGamblingHelp.org provides new and vital support services to Vermont Lottery and Vermont Mobile Sports Wagering players. Key features of the website include:

  • 24/7 Helpline: Immediate assistance through the problem gambling helpline, 1-800-GAMBLER, staffed by trained professionals.
  • Live Chat: A live chat feature available 24 hours a day, 7 days a week, staffed by problem gambling peer specialists.
  • Voluntary Self-Exclusion Program: A program allowing mobile sports wagering players to opt out of playing for self-selected periods.
  • Recognizing the signs of problem gambling: Tools to help individuals assess their gambling behavior and determine if they need help.
  • Treatment Options: Access to referrals for various treatment options available in Vermont, including counseling and support groups.

“Problem gambling can deeply affect mental health, finances, and family dynamics. This website offers a space for individuals to find the resources and care they need to navigate problem gambling behavior or learn about gaming responsibly,” said Elliott McElroy, the newly appointed DMH Responsible Gaming Program Coordinator.

Vermont treatment providers can use VTGamblingHelp.org “For Providers” page to learn more about upcoming free trainings to become certified problem gambling specialists. The Vermont Problem Gambling Clinical Training offers a free 10-session, 30-hour course to develop skills in gambling disorder assessment, treatment, and recovery support. Participants can earn up to 30 Continuing Education Units (CEUs) – 3 CEUs per live class attended – while learning from award-winning experts.

“As millions of Americans grapple with gambling addiction and millions more face the risk, these services are vital in promoting responsible gaming practices within our communities and providing support to individuals affected by problem gambling and gambling addiction. We are thrilled to have launched this site and optimistic about the resources it will provide to Vermonters,” DMH Medical Director Dr. Kelley Klein said.

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