Gambling in the USA
FanDuel Announces Initiatives and Donations to Support Responsible Gaming
To promote the importance of safer play during Problem Gambling Awareness Month, FanDuel has announced a series of initiatives and donations to further support a culture of Responsible Gaming.
FanDuel will donate $100,000 to the National Council on Problem Gambling (NCPG) that will further support the NCPG’s Agility Grants program, in partnership with the NFL Foundation. This program provides funding to nonprofit organizations across the country for problem gambling prevention in areas that currently have no such services.
“FanDuel’s commitment to supporting a spectrum of services from problem gambling prevention to responsible gambling education is a reflection of their dedication to building a safe and sustainable gambling ecosystem. We are excited to continue to partner with FanDuel on our Agility Grants program, the first-ever national grants for problem gambling prevention. Together, we are taking an important step forward in mitigating gambling-related harm,” Keith Whyte, Executive Director of NCPG, said.
Additionally, FanDuel will expand its support of the International Center for Responsible Gaming (ICRG) to fund ground-breaking research designed to understand gambling behavior in the US. With this research, ICRG and FanDuel aim to enhance the industry’s tools to identify potential harm, mitigate risk, and improve responsible gambling programs.
“FanDuel’s substantial support plays a crucial role in promoting important research. We commend the company for its unwavering dedication towards advocating responsible gaming and increasing awareness about it,” Arthur Paikowsky, President of ICRG, said.
FanDuel also will expand efforts to raise responsible gaming awareness through its RG ambassador program. RG ambassador Craig Carton, host of “The Carton Show” on FS1 and “Carton and Roberts” on WFAN 101.9/660 AM radio in New York, recently kicked off a “Responsible Gaming College Tour” with stops at college campuses across the northeast to raise awareness and educate young adults around the risks of problem gambling. In March, the tour will continue with a stop at Sacred Heart University.
“March is an important month to highlight advocacy for responsible gaming. Whether it’s connecting with young adults about my story on campus or promoting safer play among sports fans on social media, I look forward to continuing to promote a culture of responsible gaming with FanDuel,” Carton said.
Seven-division boxing champion and FanDuel RG ambassador Amanda Serrano and Carton also will share video content on their respective social channels reminding sports fans of the importance of playing within limits and encouraging those choosing to wager on sporting events to use FanDuel’s “Play Well” tools including wager, deposit, and time limit technology, to help manage their play.
“As a FanDuel Responsible Gaming Ambassador, I’m proud to work with the team at FanDuel to promote education around responsible play. During Problem Gambling Awareness Month, it’s even more important to remind those who choose to wager of the tools and resources available to them to help stay in control of the way they play,” Serrano said.
FanDuel works closely with its professional league and team partners to promote responsible gaming to sports fans and applauds the efforts of those who are working to raise awareness of safer play this March. Building off FanDuel’s partnership with the NBA, at games this spring, FanDuel and team partners are sharing critical responsible gaming messaging and raising calls to action at arenas throughout the country, furthering the reach of efforts to promote RG education and tool usage, enabling fans stay in control of their play.
“Prioritizing responsible gambling efforts has been integral to our relationship with FanDuel from day one. Responsible gambling is a key pillar of our approach to legal sports betting and we are grateful that FanDuel shares that vision,” said Scott Kaufman-Ross, Senior Vice President, Head of Gaming & New Business Ventures, NBA.
Throughout the month, FanDuel will support the PGA TOUR’s newly launched campaign for Problem Gambling Awareness Month on FanDuel TV and through FanDuel social media channels.
“When the PGA TOUR made the decision five years ago to enter this space, we did it fully understanding that integrity programs and responsible gaming initiatives would lead the way. Because of that, we’ve developed deep relationships with operators such as FanDuel that also have that mindset and see responsible gaming as a shared priority and collective responsibility,” Scott Warfield, VP of Gaming for the PGA TOUR, said.
“This March marks the 20th anniversary of Problem Gambling Awareness Month, and we will once again use this as a moment to demonstrate how FanDuel aims to set the standard for what it means to be a responsible operator. Through collaboration with our valued partners, we can continue to raise Responsible Gaming awareness and encourage our customers to incorporate our Play Well tools into their experience,” Amy Howe, CEO of FanDuel Group, said.
Compliance Updates
Arizona Department of Gaming Releases October Sports Betting Figures
Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.
The state collected approximately $2.35 million in privilege fees in the month.
Gambling in the USA
Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series
Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.
Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.
The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.
The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.
Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.
Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.
“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”
Gambling in the USA
Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions
Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”
The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.
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