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Gambling in the USA

Mohegan Tribe and Yale University Announce Major Initiative to Combat Problem Gambling

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Mohegan Tribe and Yale University Announce Major Initiative to Combat Problem Gambling

 

Leaders from the Mohegan Tribe and leaders in psychiatry at Yale University announced a new initiative to combat problem gambling. Under the partnership, the Mohegan Tribe will fund work at Yale University that will result in the creation of a cognitive behavioral therapy (CBT) digital intervention aimed at expanding treatment options for individuals suffering from problem gambling.
This work will include developing digital therapeutic tools, such as a CBT-based mobile app, to ensure greater access to care for traditionally underserved populations, giving them skills and techniques to treat their problem.
Under the initiative, Yale will build on decades of CBT research and methodology to develop state-of-the-art tools specifically designed to address problem gambling. Their work will include rigorous clinical trials and peer-reviewed data, ensuring any eventual treatment options are safe and effective for public use. The resulting products will be made broadly available to the public, helping ensure greater access for individuals who traditionally may have faced barriers to such treatment.
Pursuant to state legislation providing for contributions to support problem gambling, the Mohegan Tribe will contribute over $2 million to Yale’s School of Medicine to develop and make available a mobile app-based cognitive behavioral therapy (CBT) program aimed at treating gambling disorder. This funding comes in addition to the Tribe’s annual contribution of nearly $300,000 to the Connecticut Council on Problem Gambling, part of more than $10 million the Tribe has contributed toward problem gambling investments since first opening its casino. The Tribe is also a major supporter of the National Council of Problem Gambling (NCPG) and founding member of the NCPG President’s Circle Club.
“The Mohegan Tribe has a long history as a leader in combating problem gambling, and a long history partnering with Yale University to improve public health in Connecticut and beyond,” said James Gessner Jr., Chairman of the Mohegan Tribe. “This new partnership with Yale is the next frontier in promoting responsible gambling, and we are excited for Yale to lead the way in supporting problem gambling programs in Connecticut and nationally through its work.”
John Krystal, chair of the Department of Psychiatry at Yale School of Medicine, said, “We are grateful for the opportunity to leverage Yale’s longstanding excellence in the fields of cognitive behavioral therapy and substance use disorders to develop new treatments for individuals suffering from problem gambling.”
Marc Potenza, co-director of Yale’s Center of Excellence in Gambling Research, said Mohegan Sun’s renewed support for research builds on its long history of giving to the program, which has facilitated a better understanding of the characteristics of people with gambling problems.
“This new gift will allow for the development and testing of an innovative app-based intervention that we envision will help many people in Connecticut and beyond,” Potenza said.
Brian Kiluk, associate professor of psychiatry at Yale School of Medicine, noted that Yale has been a leader in creating an effective computer-based therapy program to treat substance use disorders, and is now eager to put this experience to use in developing treatments for individuals suffering from problem gambling.
“Using digital platforms such as mobile phones to provide treatment offers the potential to get help to more people,” said Kiluk. “The hope is to identify effective new ways to expand access to treatment as easily and seamlessly as possible and provide a means to help improve the lives of people with gambling problems, their loved ones, and their communities.”
“As Connecticut took steps to modernize its gaming industry, I said repeatedly that we must also do more to combat problem gambling – and that’s precisely what this new initiative from the Mohegan Tribe and Yale will do,” said Governor Ned Lamont. “Our state and local economies are stronger because of the steps we took last year on sports and online betting. Now, this new initiative from the Mohegan Tribe and Yale will help broaden the tools and resources available for anyone impacted by problem gambling.”
“We are grateful for Mohegan’s support and partnership with NCPG. Over the years, we have been fortunate to have Mohegan officials serve on our board of directors and provide their time and expertise to address these important public health challenges,” said Keith Whyte, Executive Director of the National Council of Problem Gambling. “Problem gambling is not unique to any one state, and Mohegan’s recognition that these tools and resources must be readily available is a heartening step by one of our leading operators in the United States.”
“This partnership exemplifies the unified commitment needed to modernize responsible gaming and problem gambling resources for today’s expanding industry,” said AGA President and CEO Bill Miller. “Building a sustainable marketplace is dependent on innovative leadership and productive collaboration among our industry, advocates, researchers and anyone with a vested interest in gaming. The Mohegan Tribe’s investment today is an important step toward protecting all customers.”
“This joint effort with Yale is first of its kind. We recognize modernizing gaming comes with additional responsibility to our community and we have readily doubled down on our support to promote responsible gaming,” said Ray Pineault, President and CEO of Mohegan. “In addition to this initiative, we will continue to provide our long-standing support for programs and services for problem gambling, including employee training programs, funding for the 24-hour counseling phone line and live chat program designed to help those struggling with this problem.”

Compliance Updates

Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

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Gambling in the USA

Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series

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Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.

Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.

The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.

The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.

Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.

Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and  through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.

“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”

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Gambling in the USA

Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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