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Gambling in the USA

Live opportunity

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Live opportunity

 

Scientific Games’ recent purchase of Authentic Gaming was designed to benefit both parties in the growing live casino segment in the US. In this interview, SG Digital’s VP Game Development Rob Procter describes the rich potential for roulette and other live dealer games.

In buying premium live casino solutions supplier Authentic Gaming, Scientific Games added a vital missing piece of the puzzle to its product offering.

The live casino market is an increasingly important product vertical for players, with an estimated 30% of the entire iGaming market now revolving around immersive, innovative and entertaining games that build on experiences traditionally found in land-based casinos.

The appetite is particularly strong in the growing US market, where the live casino segment is expanding in popularity at a rapid rate.

In this interview, we talk to Rob Procter, SG Digital’s VP Game Development, to find out why the time was right for the acquisition of a live casino company, and how the deal can significantly strengthen the company’s hand when it comes to growth in the nascent American iGaming space.

Why is the US opportunity so important when it comes to live casino products?

The land-based casino experience in the US is mainstream entertainment and is often seen as a social event opportunity. The adult population almost have an understanding of games such as blackjack and roulette built into their DNA and groups of friends will regularly spend hours at tables together. Within RNG products, this is a quality that you will very rarely find.

It follows that the live dealer segment in the US offers greater value than in many other territories, because it replicates – and we would argue, enhances – the land-based experience that players have enjoyed over the course of many decades. We have seen through data from our OpenGaming platform that this notion is backed up by the figures: live dealer games can ultimately be as big as we would like them to be. It’s just a matter of how far you are willing to go.

The competitive advantage that we confer to Authentic is the scope of our expertise within the US. Regulatory changes, new state entries and solving compliance issues are factors we have overcome time and again. While such barriers have historically been related to different product verticals, this expertise is easily transferred to live casino.

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Why was the time right for this latest acquisition by Scientific Games and how does it increase your growth potential in the US?

There is no getting away from the fact that the live casino market in the US is dominated by one major player and this does present difficulties for companies looking to enter this space. However, we believe that there are also certain niches that have been under-explored within a segment that is accelerating in growth.

The time was right for us to make the move. Our goal is to have a portfolio that covers all aspects of the online gaming market and live casino was the obvious gap in that regard. We considered our options very carefully over a number of months, but it became increasingly clear that Authentic Gaming was the perfect partner as we set out to make a major impact in the vertical. There are clear opportunities for major growth, particularly in the US.

How much autonomy will Authentic continue to enjoy under the Scientific Games umbrella?

Authentic’s market knowledge is second to none and theirs has been a story of success over a number of years. They will continue to do what they do best – produce great live casino content – and our role is to facilitate that while offering additional support that can help them really put their foot down on the accelerator.

From Authentic’s perspective, Scientific Games’ level of expertise in the U.S. market is invaluable. We can help them grow by providing an increased level of operational support where it is needed and by guiding them in what is a new market for them, but one that we have a very strong legacy in. It is a partnership that we believe will be characterised by mutual success, particularly in the strategically important US.

We could have gone down the route of building live casino products from scratch. Sometimes, though, it is better to leave it to the experts. Authentic will continue to move forward thanks to their high level of skill and product knowledge, now with the backing of the Scientific Games machine.

Why did you choose to acquire Authentic Gaming, over other live casino suppliers?

It was always clear during our negotiations that Authentic has a highly engaged, skilled and enthusiastic workforce. There is a level of attention to detail and real care built into their games that we found infectious.

Small can be beautiful, too. Authentic has a set of products that is far more compact that some of its major competitors, but the fundamentals are extremely solid. We saw their titles as being built upon solid ground in terms of technological build, while also offering us the opportunity to add extra value in the future.

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Compliance Updates

Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

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Gambling in the USA

Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series

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Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.

Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.

The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.

The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.

Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.

Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and  through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.

“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”

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Gambling in the USA

Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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GamingAmericas.com (part of HIPTHER) is your one-stop portal for the latest news, insights, and analyses in the gaming industry across the Americas. From legislative updates and market trends to interviews with industry leaders, we provide a comprehensive look at the dynamic landscape of both online and land-based gaming. Whether you're a stakeholder looking to stay ahead of the curve or a gaming enthusiast eager for reliable updates, GamingAmericas.com has got you covered. Follow us on social media and subscribe to our newsletter for real-time updates and exclusive content. Make informed decisions and stay ahead in the game with GamingAmericas.com.

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