Gambling in the USA
Resorts World Las Vegas Set to Present Unparalleled Gaming Experience When Resort Opens on June 24
Resorts World Las Vegas is set to present an unrivaled gaming experience with the most innovative technology in the industry when the resort opens on June 24.
With 117,000 square feet of gaming space featuring over 1400 slot machines, 117 table games, a dedicated poker room and 30 poker tables, plus high-limit areas and a sportsbook, the next-generation casino will redefine the traditional gaming experience by introducing the most technologically advanced casino and gaming operations all within one integrated resort.
“Our vision at Resorts World Las Vegas has always been to provide first-of-its-kind experiences across every element of the resort, including gaming. Through our partnerships with best-in-class gaming technology partners, we will offer our guests a fully integrated experience, not just on the gaming floor, but across the entire resort. The Resorts World Las Vegas mobile app will better serve patrons by providing loyalty and personalization based off their preferences for guests enrolled in our Genting Rewards program,” Rick Hutchins, Senior Vice President for Casino Operations at Resorts World Las Vegas, said.
Resorts World Las Vegas will be the first Las Vegas casino where consumers can utilize a digital login and cashless wagering experience at both slots and table games. Managed through Konami Gaming’s SYNKROS, the resort’s casino management system providing ultra-high reliability and industry-leading architecture, Resorts World Las Vegas has the ideal environment for integrations across best-of-kind solutions, ultimately giving the highest ease of use and endless functionality, while providing the opportunity to deliver a completely seamless cashless wagering experience via GamingPlay, the resort’s digital gaming wallet, and card-less logins for Genting Rewards loyalty members.
The vision for GamingPlay is to provide seamless capabilities to load their wallet in three ways, by depositing cash at one of the NEO Kiosks provided by NRT Technology or at the player services desk or by enrolling in Sightline’s Play+.
“Launching cashless gaming solutions at the first major Las Vegas casino opening in a decade presents a tremendous opportunity for Sightline to further the digital transformation of the consumer experience in gaming. Resorts World Las Vegas will spotlight the impact that payments innovations can have on the integrated casino resort to the entire gaming industry. We are proud to launch the Resorts World Las Vegas Play+ program alongside this historic opening,” Joe Pappano, CEO of Sightline Payments, said.
“When Resorts World Las Vegas and Konami Gaming first launched an official partnership at the start of 2020, we set out to reinvent the hospitality experience in Las Vegas by bringing seamless interaction, leading-edge convenience, personalized engagement, and catered service to every guest touchpoint. The opening of Resorts World Las Vegas marks a significant historical moment for our city and the global gaming industry, and Konami is incredibly excited to be part of delivering unforgettable entertainment and seamless experiences to guests in entirely new ways,” Tom Jingoli, executive vice president and chief operating officer at Konami Gaming, said.
“Our vision of connecting the guest experience couldn’t be more fitting for this partnership between Resorts World Las Vegas and NRT. Enabling both a physical and digital solution set of financial services, marketing and loyalty, rewards, enrolment, electronic markers and intelligent table games platform. Not to mention the most reliable and secure infrastructure we have driving all of our technology. Connected and backed by key operational software stacks such as AML tracking and management, financial service intelligence and award winning Backoffice platform we are proud to shape the future with Resorts World Las Vegas,” Michael Dominelli, President of NRT, said.
When the next-generation casino opens next week, guests will be able to test their luck at a variety of table games including blackjack, craps, roulette, and more. Resorts World Las Vegas partnered with Genesis Gaming to provide the digital table games experience with RFID bet tracking, Perfect Pay at baccarat tables, and Ticket-in-Ticket out (TITO) at the tables.
“We are delighted to provide Resorts World Las Vegas with our industry leading Bravo Pit table game management system. The system features PJM3.0 RFID and vouchering technology, as well as the ability to accept cashless payments at table games. The visionary design and construction of this magnificent resort showcases the latest and greatest industry advancements and underlines Resorts World’s ongoing commitment to innovation,” Randy Knust, President of Genesis Gaming Solutions, said.
The expansive casino floor will also feature a poker room that will offer an elevated and technologically advanced gaming experience for individual and tournament play. Resorts World Las Vegas guests will also be able to experience the thrill of sports-wagering in a unique environment with live entertainment and delicious pub fare at Dawg House Saloon & Sportsbook. IGT PlaySports technology will power Resorts World Las Vegas’s retail sportsbook and its state-wide mobile betting app.
“IGT will help the Resorts World Las Vegas team maximize the full potential of their PlaySports-powered retail and mobile sportsbooks, engage sports fans, and capture growth opportunities within one of the highest-volume sports betting markets in the US. Powering sports betting at a Las Vegas Strip casino is another milestone achievement for IGT PlaySports and a gateway for introducing the most widely used sports betting platform in the U.S to the global epicenter of gaming entertainment,” Enrico Drago, Senior Vice President of IGT PlayDigital, said.
Compliance Updates
Arizona Department of Gaming Releases October Sports Betting Figures
Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.
The state collected approximately $2.35 million in privilege fees in the month.
Gambling in the USA
Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series
Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.
Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.
The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.
The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.
Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.
Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.
“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”
Gambling in the USA
Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions
Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”
The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.
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