Gambling in the USA
Nevada Gaming Control Board: 2021-37 Emergency Directive 044
Section 18 of Emergency Directive 044 delegates all authority to prescribe COVID-19 mitigation measures for gaming properties to the Nevada Gaming Control Board.
Pursuant to the above authority, the Board issues the following:
RESTRICTED LICENSEES
Effective May 1, 2021, the Board rescinds its “Health and Safety Policy for Reopening after COVID-19: Restricted Licensees.” Each restricted licensee shall comply with its respective county’s COVID-19 Local Mitigation and Enforcement Plan (Local Plan). If a county’s Local Plan does not meet the requirements of sections 3 and 4 of Emergency Directive 041, a restricted licensee must: (1) limit its capacity to fifty percent (50%) of its occupancy limit assigned to the property by local building and fire codes; and (2) enforce a social distancing of six feet between individuals.
Additionally, each restricted licensee shall continue to comply with the Baseline Statewide Mitigation Measures established in section 8 of Emergency Directive 044; namely, the statewide mask and face covering requirements as set forth in Emergency Directive 024.
NONRESTRICTED LICENSEES
Except as otherwise provided below and subject to NRS 447.300 to 447.355, inclusive, effective May 1, 2021, each nonrestricted licensee shall comply with its respective county’s general capacity and occupancy limitations and social distancing requirements, as detailed in the county’s Local Plan, within the licensee’s gaming areas. These county-specific requirements are detailed below.
If a nonrestricted licensee is located in a county that has a Local Plan that does not meet the requirements of sections 3 and 4 of Emergency Directive 041, the nonrestricted licensee must: (1) limit its capacity to fifty percent
(50%) of its occupancy limit assigned to each gaming area by local building and fire codes; and (2) enforce a social distancing of six feet between individuals.
Additionally, each nonrestricted licensee shall continue to comply with the Baseline Statewide Mitigation Measures established in section 8 of Emergency Directive 044; namely, the statewide mask and face covering requirements as set forth in Emergency Directive 024.
Capacity Limitations for Gaming Areas (based on each county’s published Local Plan)
Carson City:
Occupancy Limit:100%
Social Distancing Measures: 6 feet
Churchill County:
Occupancy Limit: 100%
Social Distancing Measures: CDC recommendations
Clark County
Occupancy Limit: 80% (Increase to 100% once 60% of eligible population receives first vaccine dose) Social Distancing Measures: 3 feet (Removed once 60% of eligible population receive first vaccine dose)
Douglas County
Occupancy Limit: 100%
Social Distancing: None
Elko County
Occupancy Limit: 100%
Social Distancing Measures: None
Esmeralda County
Occupancy Limit: 50% of Fire Code capacity
Social Distancing: None
Eureka County
Occupancy Limit: 100%
Social Distancing Measures: None
Humboldt County
Occupancy Limit: 100%
Social Distancing Measures: None
Additional COVID-19 Mitigation Measures
Lander County
Occupancy Limit: 100%
Social Distancing Measures: None
Lincoln County
Occupancy Limit: 100%
Social Distancing Measures: None
Lyon County
Occupancy Limit: 100%
Social Distancing: 6 feet or physical barriers between individuals
Mineral County
Occupancy Limit: 50%
Social Distancing: None
Nye County
Occupancy Limit: 100%
Social Distancing Measures: None
Pershing County
Occupancy Limit: 100%
Social Distancing: None
Storey County
Occupancy Limit: 100%
Social Distancing: None
White Pine County
Occupancy Limit: 100%
Social Distancing Measures: None
Washoe County (Local Plan not adequate)
Occupancy Limit: 50%
Social Distancing Measures: 6 feet
Effective May 1, 2021, the Board will enforce the Health and Safety Policy for Continued Mitigation of the Spread of COVID-19 for nonrestricted licensees. The current Health and Safety Policies for Resumption of Gaming Operations, as issued by Industry Notice #2021-31, will remain in effect until 11:59pm on April 30, 2021.
The Board retains jurisdiction over all licensees, and failure to abide by COVID-19 mitigation measures implemented by the federal government, State, local jurisdiction, or another agency may constitute grounds for disciplinary action under NGC Regulation 5.011.
Formal Requests to Increase Occupancy above Local Plan Requirement
As outlined in the April 2, 2021 Joint Statement of the Nevada Gaming Control Board and Nevada Gaming Commission on COVID-19 Vaccination of Hospitality Workers (Industry Notice #2021-26), licensees may submit a request to the Chair of the Board for a waiver of applicable occupancy limitations or COVID-19 mitigation measures otherwise applicable on May 1, 2021. Such a request must demonstrate the licensee’s measurable and material steps to vaccinate its workforce.
Requests for increased gaming floor occupancy must also include the licensee’s detailed commitment to its obligation to vaccinate its workforce, until some defined goal is reached or some period of time under such a vaccination campaign has passed, as outlined by the licensee. This document will remain on file and will constitute an ongoing obligation by the licensee.
A formal request as described above must be submitted to [email protected] no later than 5pm on Tuesday, April 27, 2021.
CONCLUSION
The contents, requirements, and restrictions set forth in this Industry Notice are subject to change based on a county amending its Local Plan. Each licensee is expected to continuously reference its county’s Local Plan to ensure compliance with the same.
In conjunction with state and local health officials, the Board will continue to ensure that best practices are used in the mitigation of COVID-19, and its effect on licensee operations, and will issue further notices as appropriate.
Compliance Updates
Arizona Department of Gaming Releases October Sports Betting Figures
Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.
The state collected approximately $2.35 million in privilege fees in the month.
Gambling in the USA
Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series
Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.
Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.
The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.
The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.
Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.
Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.
“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”
Gambling in the USA
Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions
Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”
The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.
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