Gambling in the USA
Rush Street Interactive Crowned Casino Operator Of The Year & Customer Service Operator Of The Year At 2020 EGR North America Awards
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Rush Street Interactive (RSI), one of the fastest-growing online casino and regulated online gaming companies in the United States, is celebrating two more big wins, on the heels of being named Global Gaming Awards Digital Operator of the year last week, winning the Casino Operator of the Year and the Customer Service Operator of the Year at the 2020 EGR North America Awards. The EGR Awards are regarded as the gold standard in the online gaming industry, celebrating North America’s leading operators who have shown outstanding performance in the past year.
The judges selected RSI as Casino Operator of the Year during a year when RSI established itself as one of the top online casino operators in the U.S. on the basis of its high-quality product and operating service. For this award, RSI and its competitors were judged on the originality of their product, the strength of the brand and marketing, and innovations that set their offering apart from competitors. Additional recognition was given to operators demonstrating a strong regulated market business. Key criteria included growth and commercial success; innovations and differentiation; quality of product; customer acquisition and retention strategies.
When explaining why RSI was selected as the top Casino Operator of the Year in North America, one of the gaming industry judges stated: “They are still the best in this group, so I am keeping Rush Street Interactive as my top pick. Best platform and impressive growth,” and another noted RSI is “Successfully going public, and staking a claim in Illinois.” In awarding RSI as the Customer Service Operator of the Year, the judges determined RSI stood out from the pack with their staff engagement in customer satisfaction strategy; continual training and development; continual measurement; competitive advantage; and impact on retention.
The judges complimented RSI’s Customer Service when selecting them as the best of the best commenting: “One of the best customer service teams in the US. The team is well trained and extracts more PLV [player lifetime values] from the players than most other operators,” and “Really good entry with great overview of process, procedures and people. Rush Street Interactive’s brands have a really good reputation for customer care.”
“This is an extreme honor to have so many of the gaming industry’s top leaders select RSI as both Casino Operator of the Year and Customer Service Operator of the year,” said Richard Schwartz, President of Rush Street Interactive. “These recognitions are a tribute to the talents of our interactive team and their dedication to continually improve the quality of our product and customer experience. These awards belong to our team as any success we experience is due fully to their exceptional efforts and collaborative spirit.”
Rush Street Interactive develops and operates a proprietary online gaming platform powering internet casinos and sportsbooks, and has established itself as the #1 online casino operator in the U.S., according to Eilers & Krejcik Gaming’s based on estimates for the three months ended August 31, 2020.
SOURCE Rush Street Interactive
Gambling in the USA
Revo Casino and Social House in Conway Holds Grand Opening
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Revo Casino and Social House in Conway, New Hampshire, has held its grand opening on Tuesday.
The Conway property is the latest addition to Revo’s growing presence in New Hampshire, joining locations in Dover, Lebanon, Manchester, and Keene.
Revo Casino and Social House’s new amenities include:
• Rebels: A bold dining experience with a full bar and great game-day energy. Revo’s signature restaurant serves up flavorful dishes like the Rebel Smash Burger, flatbread pizzas, and prime rib, making it the perfect spot to eat, drink and enjoy the action.
• Rebel Stage: Featuring live music every weekend.
• Revo Studio powered by iHeartMedia: An in-house broadcast center featuring live iHeart broadcasts. The studio also drives the Soundtrack of the Revolution, a curated music selection that sets the energy and vibe of the property.
Gaming Highlights: 75 thrilling casino machines, including Ultimate Fire Link Explosion, Huff N Even More Puff, and Devil’s Lock. Table games, including blackjack, roulette, and poker tables.
Speakers and guests at the event included Revo President Aaron Gomes, Executive Director of Mount Washington Valley Promotions Lisa DuFault, and the Mount Washington Valley Chamber of Commerce.
“It’s exciting to open Revo Casino and Social House and see the community’s enthusiasm for our gaming, entertainment and dining options. Beyond entertainment, Revo Casino and Social House will also support nonprofits across the Mount Washington Valley. We’re proud to be part of this community and contribute to its success,” said Gomes.
“This facility will make such an incredible difference for so many nonprofits in the Mount Washington Valley. The support that Revo Casino and Social House provides allows organizations like ours to better serve our communities and care for those in need. The impact is truly life changing,” said Lisa DuFault, Executive Director of Mount Washington Valley Promotions.
Gambling in the USA
Gila River Resorts & Casinos hosts $5.9 million Big Game prop play contest
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Gambling in the USA
Spinomenal makes US debut with New Jersey market entry
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Spinomenal, the leading iGaming content provider, has made its US debut after launching an exciting collaboration with a leading operator in the state of New Jersey, and is anticipating many more valuable collaborations with top tier online casinos.
Following impressive growth rates, Spinomenal is making a major move into the New Jersey iGaming market, marking a key step in its global expansion. By entering this crucial U.S. region, Spinomenal will bring its innovative games to a new audience, strengthening its presence and leadership in the iGaming industry.
Spinomenal’s specially selected titles will be going live via Pariplay’s Fusion aggregation platform in the New Jersey market. Some of the outstanding titles being made available for NJ players are Demi Gods II, Majestic Wild Buffalo and Kitsune’s Scrolls.
This marks a major milestone in Spinomenal’s strategic expansion plan, as this debut establishes the company’s initial presence within the New Jersey market, with further growth anticipated across the US iGaming ecosystem. This move underscores Spinomenal’s commitment to expanding its global footprint and further solidifying its position as a leader in the online casino industry.
Lior Shvartz, CEO for Spinomenal commented: “After a decade of establishing and positioning Spinomenal as a leading provider in the iGaming industry, we have now taken a big leap and will provide our exciting content to the esteemed New Jersey audience. We are highly optimistic about entering this prominent market, following the process of obtaining approval from the DGE.”
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