Gambling in the USA
Bob McMonigle, David Orrick Honored as AGEM Memorial Awards Recipients
Robert “Bob” McMonigle, David Orrick Honored as Recipients of Association of Gaming Equipment Manufacturers (AGEM) Memorial Awards Honoring Jens Halle And Peter Mead
The Association of Gaming Equipment Manufacturers (AGEM) announced today that the late Robert “Bob” McMonigle has been selected as the recipient of the 2020 Jens Halle Memorial Award Honoring Excellence in Commercial Gaming Professionalism, and David Orrick has been selected as the recipient of the 2020 Peter Mead Memorial Award Honoring Excellence in Gaming Media & Communications.
AGEM previously announced the creation of this unique annual awards program to acknowledge the lasting impacts on gaming by Halle and Mead, two distinctive industry veterans who died unexpectedly in 2015. Honorees are announced each year at the Global Gaming Expo (G2E) in Las Vegas, and this year’s awards ceremony for McMonigle and Orrick will take place on Wednesday, Oct. 28 at 8:30 a.m. PST during the G2E Virtual Experience.
Born in St. Louis, Missouri, in 1944, McMonigle died on March 15, 2020 at 75 following a robust life both personally and professionally. He began his business career with Reader’s Digest magazine in New York City and went on to work in marketing and circulation for Rolling Stone and Outside during a career in magazines spanning 1979-1986. McMonigle then began his legendary career in gaming when he joined International Game Technology (IGT), where he spent 17 years and helped lead the company to the top of the list of global slot machine companies. He held many positions at IGT, ultimately Executive Vice President of Corporate Relations and North American Sales, and became widely regarded as the most successful slot salesman in gaming history, with IGT routinely receiving 70 percent market share of new casino openings as the riverboat gaming boom in the early 1990s led to explosive gaming expansion in the U.S. and around the world. McMonigle was also a driving force behind the founding of AGEM in 2000 and served as the organization’s first President through 2005 before moving on to work for a variety of other gaming-supplier companies.
“Bob McMonigle helped establish AGEM and create a path for our organization going forward and all supplier companies have benefitted from his vision,” said AGEM President Luke Orchard, who also serves as Senior Vice President, Chief Compliance & Risk Management Officer for IGT. “And I can say from an IGT perspective, Bob’s presence is felt every day here based on his incredible success selling our games and machines going back to the beginning of the riverboat gaming era. Like Jens Halle, Bob’s reputation for forging positive relationships with operators throughout the industry is legendary. AGEM is honored to present this award to Bob’s wife, Joni, and his memory and impact on our industry will live on.”
An Englishman born in Dumfries, Scotland, in 1949, Orrick, 71, is a 27-year veteran of the gaming industry and currently serves as Director of Industry Relations for AGEM Gold Member Merkur Gaming, part of Germany’s Gauselmann Group. Orrick started in the gaming industry in 1993 as editor of Euroslot magazine after a 17-year career as a motorsport journalist, editor, author and publisher and also served as founder, editor and publisher of Casino International magazine before joining Spanish slot machine manufacturer Recreativos Franco, S.A as International Communications Manager in 1997. He then served as Director of Communications for Unidesa Gaming and Systems before moving to Novomatic in 2007 as Communications & Business Development Director of Austrian Gaming Industries (AGI) GmbH, where he joined Jens Halle to assist AGI’s expansion into new markets, as well as being Communications Director of Novomatic’s UK subsidiary Astra Games Limited.
“The relationship between David Orrick and Jens Halle is well-known in our industry, but David stands alone this year in deserving this award honoring the memory of Peter Mead,” AGEM Executive Director Marcus Prater said. “We always let the nominating criteria guide the selection of these AGEM Memorial Awards, and David fits the bill in so many ways as first a gaming journalist and later as the head of communications for many respected international gaming suppliers. He has traveled the world representing our industry with both a gruff scrutiny and a positive twinkle in his eye. And finally, it needs to be noted that in the aftermath of the passing of both Jens and Peter, it was David who initially brought the idea of annual memorial awards to AGEM that we launched and have expanded over the past five years.”
Halle, a longtime Bally and Novomatic executive in Europe who was most recently CEO of Gauselmann Group’s Merkur Gaming based in Florida, died suddenly on May 20, 2015 at the age of 57. Mead, the founder and publisher of Casino Enterprise Management magazine, died suddenly in Las Vegas on June 24, 2015 at the age of 54.
Current gaming professionals were nominated for these memorial awards based on the following criteria that aim to capture the unique attributes displayed by Halle and Mead during their storied careers:
Jens Halle Memorial Award Honoring Excellence in Commercial Gaming Professionalism
“Nominees must have experience working in the global gaming supplier sector for a minimum of 10 years and possess the following traits and qualities that Jens displayed throughout his working life: Professionalism, business success, international scope, attention to detail and timely follow-up; a willingness to ‘go the extra mile,’ both figuratively and literally; a sense of humanity in an oft-times cutthroat business; a recognition of the importance of a handshake and a fair deal for all; and a dedication to the health of the industry as a whole.”
Peter Mead Memorial Award Honoring Excellence in Gaming Media & Communications
“Nominees must have experience working in the mainstream media, gaming trade press or individual gaming company PR/communications for a minimum of 10 years and possess the following traits and qualities that Peter displayed throughout his working life: Quality reporting and communication with an emphasis on personal contact to generate ideas and gather information; taking risks and questioning the status quo; challenging the industry to consider new ideas; and identifying trusted partners to improve the overall product.”
Ainsworth Game Technology founder Len Ainsworth and former Las Vegas Review-Journal gaming columnist Howard Stutz were the initial recipients of the AGEM Memorial Awards program in 2016. Since then, gaming legends Rick Meitzler, Gavin Isaacs, Tom Nieman and now McMonigle have received the Jens Halle Award, and communications leaders Roger Gros, Frank Legato, the late Dave Palermo and now Orrick have received the Peter Mead Award.
AGEM is a non-profit international technology trade association representing manufacturers and suppliers of electronic gaming devices, lotteries, systems, game content, table games, online technology, sports betting, key components and support products and services for the gaming industry. AGEM works to further the interests of gaming equipment suppliers throughout the world. Through political action, regulatory influence, trade show partnerships, educational alliances, information dissemination and good corporate citizenship, the members of AGEM work together to create benefits for every company within the organization. Together, AGEM has assisted regulatory agencies and participated in the legislative process to solve problems and create a business environment where AGEM members can prosper while providing a strong level of support to education and responsible gaming initiatives. For more information, visit www.AGEM.org.
Compliance Updates
Arizona Department of Gaming Releases October Sports Betting Figures
Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.
The state collected approximately $2.35 million in privilege fees in the month.
Gambling in the USA
Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series
Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.
Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.
The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.
The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.
Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.
Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.
“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”
Gambling in the USA
Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions
Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”
The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.
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