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Gambling in the USA

Omnico partners with GHS to supercharge touchless guest journeys in casino sector

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Omnico partners with GHS to supercharge touchless guest journeys in casino sector

 

New partnership allies Omnico’s advanced point-of-sale and guest engagement software with GHS’ 28-year expertise in casino loyalty, marketing and offer management solutions

Omnico, the market-leading, cloud-based point-of-sale (POS) and customer engagement solutions provider for theme parks, destinations, casinos, hospitality and retail, is pleased to announce a significant new partnership with Gaming Hospitality Solutions (GHS), the casino, cruise and convenience store loyalty-enablement and offer management solutions experts.

This partnership delivers a timely solution for the ever-so-critical, integrated, social-distancing compliant, touchless customer journey while providing the new standard in seamless customer transactions and engagement across the whole casino enterprise.

Extending marketing and customer experience to any touchpoint including mobile apps, retail, F&B, entitlements, ticketing, and inventory, the casino industry now gains access to the innovation that has been servicing the world’s largest theme park and destination venues for years. New customer journeys will integrate touchless order ahead and payment technology, along with other functionality that increases compliance with Covid-19 social distancing requirements, reducing lines and physical contact.

And in partnership with GHS, casino operators can seamlessly leverage their existing casino marketing and loyalty investments. Together the companies extend the operators’ reach and provide almost-unlimited opportunities to innovate and automate customer engagement – driving incremental revenue across all business units.

“Our exciting new partnership with Omnico delivers on our core proposition of using technology to enhance the guest experience. Specifically, the ability to dynamically reward guests by tailoring outcomes to meet business goals,” said Gary Kortz, GHS President.

“With Omnico and GHS, operators have access to a robust suite of tools to enable innovative loyalty marketing programs at all POS touchpoints. Leveraging GHS and Omnico provides the ability to create differential business advantage and measurable financial successes.”

Mel Taylor, CEO, Omnico, said: “GHS has almost three decades of unrivalled expertise in creating loyalty programs and solutions in the tough casino market. Both companies share the same beliefs and approaches about how guest journeys should be shaped to provide a single, frictionless experience that uses loyalty triggers, entitlements and personalized offers to boost repeat visits and increase revenues.”

The partnership between Omnico and GHS will supercharge the casino sector towards a more unified systems approach with few moving parts and access from any electronic touchpoint in the enterprise. The consumer is present a more integrated experience for earning and consuming rewards, entitlements, and behavior-based, personalized offers.

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SOURCE Omnico

Gambling in the USA

Snoqualmie Casino & Hotel Unveils Expanded Non-Smoking Gaming Floor

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Snoqualmie Casino & Hotel has officially opened its newly expanded non-smoking gaming floor, marking a significant milestone in the property’s continued commitment to exceptional guest experiences.

Located adjacent to the hotel lobby, the new, larger non-smoking slot floor will feature nearly 400 of today’s most popular slot machines in a fresh, modern environment designed exclusively for non-smoking guests. This addition enhances the casino’s dedication to providing smoke-free gaming options in a luxury setting. For convenience and ease of access, non-smoking guests can also take advantage of the smoke-free entrance via the hotel’s valet parking.

This new space complements Snoqualmie Casino & Hotel’s existing fully enclosed, non-smoking slot area near Falls Buffet and Snoqualmie Café & Deli, offering guests even more choice and accessibility when it comes to their preferred gaming environment.

In addition to these gaming enhancements, all restaurants on property are 100% non-smoking, making Snoqualmie Casino & Hotel a premier destination for guests seeking an elevated, smoke-free entertainment and dining experience.

“We’re thrilled to offer our guests even more smoke-free options. The expansion of our non-smoking gaming floor reflects our ongoing efforts to listen to our guests and create an atmosphere that’s both exciting and comfortable for everyone,” said Mary Lou Patterson, CEO of Snoqualmie Casino & Hotel.

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Gambling in the USA

Abbiati Casino Equipment and Hawkins Holdings Form Strategic Alliance to Expand Presence Across the Americas

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Abbiati Casino Equipment, a globally recognised leader in premium casino equipment and technologies, announced a strategic partnership with Hawkins Holdings to strengthen its presence across North and South America. As part of this initiative, seasoned gaming executive Roger Hawkins has been appointed Brand Ambassador and Strategic Consultant for the Americas.

With more than 20 years of executive leadership in the global casino and gaming industry, Hawkins will spearhead the company’s efforts to expand its footprint throughout the Western Hemisphere. His role will include market development, strategic partnerships, regulatory positioning, and the promotion of Abbiati’s legacy of Italian innovation, craftsmanship, and integrity.

“This partnership is about more than market entry – it’s about building deeper awareness, driving product adoption, and reinforcing Abbiati’s commitment to quality across every pit and poker room in the hemisphere,” said Hawkins.

Giorgio Abbiati, CEO of Abbiati Casino Equipment, said: “We have proudly served clients in the Americas for many years, but the time is right to deepen our focus. Roger’s knowledge of our products and his insight into the market make him the ideal partner to lead this next phase.”

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Gambling in the USA

Catawba Two Kings Casino Resort Rising in Kings Mountain as First Year of Construction is Completed

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Significant construction has been completed during the first year of work on the $1 billion Catawba Two Kings Casino Resort in Kings Mountain, N.C., a site off Interstate-85 only 35 miles from Charlotte and close to the South Carolina border.

Construction on all aspects of the project is in full swing, with the foundations for the casino complex and hotel completed several months ago, the casino complex at its full height and expanding horizontally, and steel continuing to rise for the 24-story, 385-room hotel. The hotel tower framing is now 10 stories high, with an additional floor being added nearly every week. At completion, the hotel will be connected to the casino complex.

The casino complex includes the introductory casino on the first level, three levels of covered parking, a back-of-house level and top level with the main casino floor and restaurants. The introductory casino, set to open in spring 2026, will include 1350 slot machines, 20 table games, a 40-seat restaurant, a bar, sports betting kiosks, and Lucky North Rewards desk.

The introductory casino will replace the current temporary (prelaunch) casino, which continues to grow in popularity as it nears its fourth anniversary on July 1.

The main casino complex is targeted to open in 2027. It will be about 2 million square feet and feature:

• 4300 slot machines

• 100 table games

• 11 dining outlets, including a steakhouse, Italian restaurant, marketplace with six venues, café, and grab-and-go outlet

• A players lounge

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• 11 bars, including a center bar and sports bar

• A 2700-space parking garage built under the casino complex and 800 surface parking spaces

The project has created hundreds of construction jobs. Upon completion, the casino resort will employ an estimated 2200 regional residents and citizens of the Catawba Nation.

“This casino resort will be an economic game changer for Catawba citizens and a force to drive the economy of Cleveland County and the City of Kings Mountain. This project is a testament to our resilience, our commitment to self-sufficiency, and our determination to build a better future for ourselves and our future generations,” Catawba Nation Chief Brian Harris said.

Harris noted the temporary casino is contributing to many community and charitable organizations in the region, and that will only increase as the full casino resort opens.

The project is being led by the Catawba Nation Gaming Authority under Vice President Trent Troxel, with Yates-Metcon as the construction general contractor; Delaware North as the gaming management, development and hospitality consultant; and SOSHNY Design architects.

“Once again, I want to thank the Cleveland County, City of Kings Mountain, federal and state leaders who have supported the Catawba Nation’s efforts develop the casino resort in its ancestral lands in North Carolina,” Harris said.

Work has also been completed on two key infrastructure projects for development of the permanent casino resort that were funded by the Catawba Nation: doubling the size of the Dixon School Road Bridge over I-85 near the casino entrance and installing new sewer lines near the casino.

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