Gambling in the USA
PlayPennsylvania.com: Sportsbooks tick up while online casinos soar
Pennsylvania’s retail and online sportsbooks rose in May, but lost out on about $275 million in potential bets, according to PlayPennsylvania estimates, while gamblers again turned to online casinos and poker rooms in record numbers. And with land-based casinos reopening in June and major sports slowly returning, the Keystone State is entering its recovery phase.
“May was another challenging month for Pennsylvania’s gaming industry, but it appears that it will be the last month of online casinos and poker rooms being the only bearer of good news,” said Dustin Gouker, lead analyst for PlayPennsylvania.com. “The casinos that have recently reopened appear to be experiencing relatively strong traffic, and sports bettors are finding increasingly more to bet on. Recovery for the entire industry will be a long road, but there are reasons for optimism.”
Pennsylvania sportsbooks would have expected to accept more than $350 million in a typical May. Instead, online sportsbooks generated $77.5 million in wagers, up 68.4% from April’s $46 million handle, according to official data released Tuesday. This during another month that again featured no retail sports betting, which would have generated nearly $40 million in a typical May, PlayPennsylvania estimates. In-person sports bets produced $35.9 million in May 2019, before online sports betting launched.
May’s handle yielded $4.8 million in gross revenue, up from $3.2 million in April, and $1.6 million in state taxes.
With NASCAR and some European soccer reopening in May, bettors had more to bet on, which helped drive interest. Boxing and the PGA Tour recently restarted, too. And the MLS and the NBA appear ready to begin in July.
“A normal menu of sports would likely mean an almost instant recovery for online sportsbooks, though we may still be a few months from that happening,” said Valerie Cross, analyst for PlayPennsylvania.com. “Pennsylvania’s online sportsbooks have been savvy in keeping their customers engaged with sports well outside the mainstream. That will only help when things begin to return to normal.”
FanDuel Sportsbook at Valley Forge Casino once again topped the market with a May handle of $29.6 million, up from $19 million in April. Those bets fueled $2.5 million in taxable revenue, up from $1.3 million. FanDuel was followed by:
- DraftKings at The Meadows ($21.8 million handle, up from $12.6 million; $908,635 taxable revenue, up from $706,589)
- Rivers-Philadelphia ($8.5 million handle, up from $5.9 million; $457,952 revenue, up from $309,551)
- Fox Bet at Mount Airy ($7.8 million handle, up from $3.7 million; $351,876 revenue, up from $229,469)
- Rivers-Pittsburgh ($4.9 million handle, up from $2.4 million; $272,898 revenue, up from $190,013)
- Parx Casino ($3.8 million handle, up from $2.2 million; $278,850 revenue, up from $193,662)
- Unibet at Mohegan Sun Pocono ($714,400 handle, up from $92,521; $43,912 revenue, up from $14,362)
- Presque Isle Downs ($265,938 handle, up from $97,107; $6,036 revenue, up from -$4,066)
- Harrah’s ($143,991 handle, up from $28,155; $1,545 revenue, up from -$557)
Online casinos and poker boom
With many gamblers still homebound in May, online casinos and poker rooms continued their meteoric growth, setting a new record with $55.9 million in gross revenue. That was up 29.7% from $43.1 million in April and nearly triple from $19.5 million in February.
A remarkable $1.8 billion was bet on online table games and slots in May — up from $1.4 billion in April — producing $51.2 million in revenue. And Mount Airy/PokerStars, the lone poker operator in Pennsylvania, again generated more revenue than any single state with legal online poker by generating $4.6 million, down from $5.3 million in April.
Casinos and poker revenue hit $1.8 million per day in the 31 days of May, up from $1.4 million per day in April. Operators, though, were still out of the $286.1 million land-based casinos generated in May 2019. But with casinos reopening in June, the state’s sole reliance on online revenue will change.
“As welcome as the online revenue has been, it can’t come close to replacing what was lost with the shutdown of land-based casinos,” Cross said. “So far early signs are good for Pennsylvania’s land-based casinos, but they are still navigating diminished capacity and uncertain demand as they reopen. For that reason, online casino games and poker will remain critical in bridging revenue gaps as Pennsylvania casinos recover.”
Rivers-Philadelphia led the online casino market with $17.6 million in revenue on $641.3 million in wagers, up from $13.7 million in revenue on $477 million in wagers in April. DraftKings, a sudden Wall Street darling, enjoyed a strong debut of its online casino under the Penn National license. After launching on May 1, DraftKings helped boost Penn National to $9 million in revenue on $313.4 million in wagers from $4.6 million in revenue and $122.2 million in wagers in April.
“DraftKings’ online casino is a well-designed product, and bettors obviously reacted positively,” Gouker said. “FanDuel and DraftKings are the dominant players in the state, and their dominance will only grow as their online casinos grow and sports betting returns.”
For more information on the revenue generated by Pennsylvania, visit www.playpennsylvania.com/revenue.
Compliance Updates
Arizona Department of Gaming Releases October Sports Betting Figures
Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.
The state collected approximately $2.35 million in privilege fees in the month.
Gambling in the USA
Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series
Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.
Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.
The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.
The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.
Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.
Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.
“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”
Gambling in the USA
Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions
Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”
The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.
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