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Gambling in the USA

Barona Resort & Casino to Begin Phased Re-Opening Today, May 27, 2020

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After a two-month closure due to the COVID-19 pandemic, Barona Resort & Casino will begin to re-open to the public in phases at 10 a.m. on Wednesday, May 27, 2020. In response to the pandemic, Barona Resort & Casino closed in mid-March to protect the health and safety of its players, staff, Tribal members and surrounding community.

Barona has always had the highest standards for cleanliness and is known for its dedication to the guiding principle of always being Clean, Polite and Honest. With that as the foundation, Barona Resort & Casino’s phased re-opening is centered on a robust Barona Cares Health and Safety Plan which includes increased and continuous disinfecting and cleaning protocols, limiting capacity, social distancing policies, required facial coverings for all staff and players, infrared temperature checks, health and hygiene reminders property-wide, and the entire casino is non-smoking.

“Our first concern is always the health and wellness of Barona’s Tribal elders and Tribal community along with all of our staff, our players and surrounding community,” said Chairman Edwin “Thorpe” Romero, Barona Band of Mission Indians. “We consider ourselves one big family and our goal is to ensure the wellbeing of our friends and family as we slowly begin to welcome players back to Barona. We want them to have fun but most importantly we want them to feel safe and protected.”

At the onset of the pandemic, Barona established a Barona Cares Task Force to coordinate the casino’s closure, as well as to develop a phased plan for the re-opening that focuses on significant public health measures to ensure the safety and cleanliness of Barona Resort & Casino.

“Over the years, Barona has received many accolades throughout the gaming industry and most importantly from our players as being the cleanest and safest casino,” said Rick Salinas, general manager, Barona Resort & Casino. “We have spent the past two months developing a thoughtful plan which enhances our already robust standards and addresses the COVID-19 pandemic in accordance with all of the applicable guidelines.”

With the well-being of the casino’s players, staff and Tribal community as the top priority, the first phase of the plan includes the following guidelines:

Temperature screenings using infrared thermometers and wellness checks will be required for all players and staff inside their vehicle as they arrive on property. Anyone with a temperature above 100 or other symptoms will be politely asked to leave the property and seek medical advice;

Players and staff will be required to sanitize their hands before entering the casino or hotel;

Face coverings will be required for all players and staff;

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The entire casino will be non-smoking, and Barona’s triple-stage air filtration system will continuously disinfect the air and kill 99% of germs and viruses using germicidal UVC light technology;

No one under 18 will be allowed on property;

Every other slot machine will be turned off and chairs will be removed. Slot machines and chairs will be disinfected after each player;

Table games have been reduced and will be limited to three players per table to ensure social distancing. Disinfecting dice, table game rails, and chairs after every player; and touchless wagering at table games which means players never touch the chips;

Enhanced disinfecting protocols and increased sanitizing throughout the casino around the clock, especially at high touch point areas. Barona will only use disinfectants that are effective against viruses and meet or exceed CDC and OSHA guidelines;

All staff members will be required to attend PPE/COVID-19 training;

Social distancing policies, signage and floor markers throughout the casino and entire property;

Plexiglass dividers have been installed property wide in areas where appropriate between players and staff including Club Barona booths, cashier cage, all point-of-service stations in the food court, Sage Café, hotel check-in, various back of the house areas, among others;

Health and hygiene reminders placed throughout the property and back of the house reminding staff and players to social distance, wear their face coverings properly, wash hands frequently and remember not to touch their face. All staff will be required to wash their hands before and after breaks and continuously wash or sanitize their hands during their shift;

Increased availability of disinfecting wipes and hand sanitizer stations throughout the entire property; and

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A phased re-opening of restaurants will begin in the first phase. The buffet will remain closed.

Every Barona staff member has been trained with the new added responsibility of helping to make sure everyone is following the health and safety measures. Even the beloved Barona Party People will be responsible for reminding players to wear their face coverings, follow social distancing policies and to remember to wash or sanitize their hands frequently and not touch their face.

During the first phase, Barona will begin opening restaurants in a phased approach starting with Sage Café and the food court. Sage Café will open with reduced capacity, disposable placemat menus and continual disinfecting measures. With plexiglass dividers at the counters, the food court will package all food in to-go containers, there will be no self-service beverage stations and tables will be reduced by 50 percent for socially distanced seating. Gameside dining will be available at slot machines but not table games.

The hotel will re-open in phases starting at approximately 35 percent capacity, but the pool, spa and fitness center will remain closed.

The Barona Creek Golf Club, Pro Shop and snack bar will remain closed with a planned reopening in mid-June.

Additional features that will remain closed for the safety of staff and players include the poker room, buffet, valet services, gift shop, car wash, Barona Oaks Steakhouse, Italian Cucina, and Plaza Grill as well as the wedding chapel and events center. Barona’s bussing program has also been discontinued until further notice.

For additional details about the re-opening plan, visit www.barona.com.

 

About Barona Resort & Casino:

Named “Best Casino Outside of Las Vegas” by USA TODAY in the 2019 10Best and Best Casino, Loosest Slots and Best Buffet for nine consecutive years in the San Diego Union-Tribune Best of Readers Poll, Barona Resort & Casino is the ultimate gaming entertainment destination. For information, visit www.barona.com or call toll free 888-7-BARONA.

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SOURCE Barona Resort & Casino

Compliance Updates

Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

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Gambling in the USA

Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series

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Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.

Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.

The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.

The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.

Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.

Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and  through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.

“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”

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Gambling in the USA

Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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