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Gambling in the USA

Playtech to showcase full suite of omni-channel solutions at G2E 2019

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Global leader opens first US office to replicate worldwide success in U.S. regulated markets

Playtech, the global leader in gambling technology, is set to demonstrate its truly omni-channel suite of integrated, innovative gaming and betting solutions, known in the industry as Playtech ONE, at this week’s Global Gaming Expo 2019 in Las Vegas.

Playtech ONE delivers the end customer a real time, seamless experience across retail and online and across any product vertical, including Playtech’s industry leading Casino, Live Casino and Sports Betting offerings.

Playtech ONE is underpinned by Playtech’s proprietary IMS platform, offering data driven marketing tools and player retention and engagement – including industry leading Responsible Gambling features to ensure a safer entertainment driven customer experience. Playtech offers U.S. licensees everything they need to deliver a seamless player experience anywhere, at any time and on any device through a single account and wallet.

With $1 billion traded globally on sports each month via Playtech’s retail and online sportsbook products, the supplier is helping U.S. operators develop powerful customer-facing products with digital and mobile software proven to generate incremental revenues.

Totaling a 60,000-strong kiosk distribution representing one in three of every bets placed in European venues, including Ladbrokes in the UK, OPAP in Greece, and Codere in Spain, the Playtech team will be on hand to demonstrate its comprehensive range of omni-channel technology, content and responsible gaming tools.

Coinciding with its opening of a NY-based HQ, Playtech’s full range of on-property sports betting products will take centre stage at G2E. Including kiosks, space-saving compact terminals, and over the counter tellers, the company is set to showcase its latest state-of-the-art features, including its new Flexi-Bonus Engine, which uses sophisticated rule-based promotional campaigns for maximum flexibility. Debuting alongside will be the company’s Operator Trading Tools, which allow all operators to adjust and skew odds, as well as add prop bets at the click of a button.

Playtech ONE will also make its first Las Vegas appearance, encompassing Live Casino and Casino. With its latest Live Roulette set to feature heavily, this highly immersive experience brings visuals, sound and dealer presentation together to deliver an engaging combination of visual appeal and innovative gameplay.

With nine distinct global studios now developing content under the Playtech umbrella, the world’s leading supplier is able to deliver bespoke titles in record time and under budget across a wide range of territories, as well as offering an unrivalled selection of games to suit a range of demands via its Open Platform.

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Visitors can meet the Playtech team at booth 5323 to experience its complete range of fully integrated omni-channel sports betting and gaming products.

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Compliance Updates

Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

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Gambling in the USA

Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series

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Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.

Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.

The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.

The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.

Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.

Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and  through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.

“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”

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Gambling in the USA

Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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