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Compliance Updates

PA Gaming Control Board Levies Fines Totaling $105,000

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The Pennsylvania Gaming Control Board approved fines totaling $105,000 against two casino operators.

The fines were the result of Board approvals at its public meeting of consent agreements between the PGCB’s Office of Enforcement Counsel and:

  • Holdings Acquisitions, Co., LP, operator of the Rivers Casino in Pittsburgh, a fine of $90,000 for underage gaming; and,
  • Sugarhouse HSP Gaming, LP, operator of SugarHouse Casino in Philadelphia, a $15,000 fine for an intoxicated patron incident.

DETAILS

The fine of $90,000 levied against Holdings Acquisitions, Co., LP stemmed from 7 incidents in which individuals under the age of 21 accessed the gaming floor:

  1. A 17-year-old female gained access onto the gaming floor and wagered at slot machines;
  2. A 20-year-old female gained access onto the gaming floor, wagered at slot machines, and was served alcohol;
  3. A 20-year-old male gained access onto the gaming floor, wagered at table games, and was served alcohol;
  4. A 20-year-old male gained access onto the gaming floor, wagered at table games, and was served alcohol;
  5. A 20-year-old male gained access onto the gaming floor, wagered at table games, and was served alcohol;
  6. A 20-year-old female gained access onto the gaming floor, wagered at both slot machines and table games, and was served alcohol; and,
  7. A 20-year-old female gained access onto the gaming floor, wagered at slot machines, and was served alcohol.

The fine of $15,000 against Sugarhouse HSP Gaming, LP stemmed from a failure to properly monitor the serving of complimentary alcoholic drinks to a patron which permitted the patron to game in an intoxicated state and cause multiple disturbances at the casino.

The next regular meeting of the Pennsylvania Gaming Control Board is scheduled for 10:00 a.m., Wednesday, June 12, 2019 in the PGCB’s Public Hearing Room located on the second floor of the Strawberry Square Complex in Harrisburg.

 

About the Pennsylvania Gaming Control Board:

The Pennsylvania Gaming Control Board is tasked to oversee all aspects of the state’s casino industry, including sports wagering offered currently at eight locations. The oversight also includes other new gaming initiatives, expected to be launched in the coming months, which were created through Act 42 of 2017, an amendment to the Race Horse Development and Gaming Act.

The Commonwealth’s casino industry currently consists of 10 stand-alone and racetrack casinos in operation, along with the two smaller resort casinos. These facilities collectively employ over 16,000 people and annually generate approximately $1.4 billion in tax revenue from slot machine and table games play. The largest portion of that money is used for property tax reduction to Pennsylvania homeowners.

Additional information about both the PGCB’s gaming regulatory efforts and Pennsylvania’s gaming industry can be found at gamingcontrolboard.pa.gov. You can also follow the agency on Twitter by choosing @PAGamingControl.

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Source: Pennsylvania Gaming Control Board

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Compliance Updates

PrizePicks Secures Gaming Licenses in Puerto Rico and Maine

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PrizePicks, the largest daily fantasy sports operator in North America, announced it has secured gaming licenses in both Puerto Rico and Maine, marking a major milestone in the operator’s continued growth. With this expansion, PrizePicks becomes the first daily fantasy sports operator to obtain a gaming license in Puerto Rico.

PrizePicks players can now access Arena in Maine, with Puerto Rico set to go live in the coming months. Following the launch, PrizePicks will be operational with its fantasy contests in 47 jurisdictions across the US.

“We’re grateful to the Puerto Rico Gaming Commission and the Maine Gambling Control Unit for their partnership and support throughout the licensure process. We’ve seen tremendous engagement with Arena across the country, and we’re confident that momentum will carry into these new jurisdictions,” said Adam Packer, Senior Vice President of Legal & Compliance at PrizePicks.

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Canada

AGLC Announces New Board Chair

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Alberta Gaming, Liquor and Cannabis (AGLC) has announced the appointment of Larry Spagnolo as the new Board Chair, effective August 15, 2025. This announcement follows the official Order in Council issued by the Alberta Government and marks a new chapter in AGLC’s ongoing commitment to support communities, encourage responsible choices and position Alberta as the best place to do business.

Larry brings a wealth of experience in technology and business leadership to the AGLC Board and will play an integral role in guiding AGLC’s strategic direction. He is currently serving as VP and GM of Emerson’s SaaS SCADA business and has held senior roles at Zedi and Telus, driving innovation, growth, and global success.

A strong advocate for education and community, Larry serves as Vice Chair of Athabasca University’s Board of Governors and has held board roles with NAIT and Polytechnics Canada. He was awarded the King Charles III Coronation Medal for his community contributions.

AGLC and the Board of Directors extend their heartfelt thanks to Len Rhodes for his leadership and dedication as Board Chair since August 2019. He decided not to seek a third term and will continue to serve in this role until August 14, 2025. Len led AGLC through some significant milestones, including reducing red tape by 51%, growth of the emerging cannabis industry and ensuring AGLC delivered a balanced approach to business development, social responsibility, and regulatory oversight.

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Compliance Updates

MC Games Announces Ombudsman Channel for User Questions

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MC Games has officially announced its exclusive ombudsman channel. The space arises to listen carefully to the opinions, suggestions, doubts and possible complaints of the platform’s users, ensuring direct dialogue and continuous improvement of the services offered.

Thinking about every detail so as not to leave any player with an unsolved problem, MC Games offers several steps to help players: First, the bettor finds a team with humanized support, 24 hours a day, in the chat. If the problem is still not resolved, the gaming platform offers the Ombudsman Channel to answer major questions, which are beyond the basic guidelines on how to withdraw, make a deposit or other such issues.

In a simple and intuitive way, the user is faced with the “Report on the Web” button on the site, directing him to the Customer Service Center. There, he will be able to answer questions, with the requested information, ensuring that his service happens quickly, safely, and efficiently.

The same space also works for those who want to share compliments, report the browsing experience on the platform and even send suggestions, so that the MC Games team can increasingly improve the experience of its audience, offering the most innovative in the market.

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