Compliance Updates
Mass. Council urges to include safeguards in sports gambling legislation
The Massachusetts Council on Compulsive Gambling (Mass. Council) strongly urges Governor Charlie Baker and the Mass. State Legislature to include safeguards in any sports gambling legislation against the potential negative consequences that may result.
The Mass. Council’s Executive Director Marlene Warner states, “Massachusetts is known as a leader in the field of responsible gambling and problem gambling services due to the number of safeguards that were implemented when casino gambling was passed. The Mass. Council would recommend that, similar to the 2011 Expanded Gaming Bill, any proposed sports gambling legislation include items that increase protective factors for players and minimize the potential harms. Gambling is not a risk-free activity and we have a state that loves to gamble; these recommended measures would go a long way to make sure that people can keep their gambling fun and entertaining. And, for those for whom gambling is a problem, we would like to provide a solid safety net to get them back to health.”
The safeguards recommended include:
Dedicated funds to provide for responsible gambling and problem gambling programs across the Commonwealth
Designated regulator, such as the Mass. Gaming Commission, so that they can further implement current responsible gambling and research initiatives to encompass sports betting
Required employee training for all brick-and-mortar and online staff of both host and vendor companies
Opportunities for voluntary self-exclusion and limit setting on time, losses, money in account
Baseline research prior to sports betting going live, ongoing research on gambling behavior, required evaluation of all responsible gambling programs, and requirement that all player data be anonymized and turned over to the regulator for future research
Required signage and promotion of Helpline number and online chat and text services
In-person and online interventions for loved ones and employers to implement
Minimum age of 21 to register and play
The Council reminds people that if they, or someone they know, may have a gambling addiction, they can call our 24-hour helpline at 800-426-1234 or chat with us on our website www.masscompulsivegambling.org. We understand the problem and we can help.
About the Massachusetts Council on Compulsive Gambling:
The Massachusetts Council on Compulsive Gambling offers programs to prevent problem gambling, connect the public with treatment and intervention services and support those in recovery. Among the services it provides is a 24-hour problem gambling support helpline, programs in schools, recovery services, and numerous other programs across the Commonwealth. The Mass. Council does not take a position in favor or against legalized gambling. Call 800-426-1234 with questions or concerns about your gambling.
Compliance Updates
PrizePicks Secures Gaming Licenses in Puerto Rico and Maine

PrizePicks, the largest daily fantasy sports operator in North America, announced it has secured gaming licenses in both Puerto Rico and Maine, marking a major milestone in the operator’s continued growth. With this expansion, PrizePicks becomes the first daily fantasy sports operator to obtain a gaming license in Puerto Rico.
PrizePicks players can now access Arena in Maine, with Puerto Rico set to go live in the coming months. Following the launch, PrizePicks will be operational with its fantasy contests in 47 jurisdictions across the US.
“We’re grateful to the Puerto Rico Gaming Commission and the Maine Gambling Control Unit for their partnership and support throughout the licensure process. We’ve seen tremendous engagement with Arena across the country, and we’re confident that momentum will carry into these new jurisdictions,” said Adam Packer, Senior Vice President of Legal & Compliance at PrizePicks.
Canada
AGLC Announces New Board Chair

Alberta Gaming, Liquor and Cannabis (AGLC) has announced the appointment of Larry Spagnolo as the new Board Chair, effective August 15, 2025. This announcement follows the official Order in Council issued by the Alberta Government and marks a new chapter in AGLC’s ongoing commitment to support communities, encourage responsible choices and position Alberta as the best place to do business.
Larry brings a wealth of experience in technology and business leadership to the AGLC Board and will play an integral role in guiding AGLC’s strategic direction. He is currently serving as VP and GM of Emerson’s SaaS SCADA business and has held senior roles at Zedi and Telus, driving innovation, growth, and global success.
A strong advocate for education and community, Larry serves as Vice Chair of Athabasca University’s Board of Governors and has held board roles with NAIT and Polytechnics Canada. He was awarded the King Charles III Coronation Medal for his community contributions.
AGLC and the Board of Directors extend their heartfelt thanks to Len Rhodes for his leadership and dedication as Board Chair since August 2019. He decided not to seek a third term and will continue to serve in this role until August 14, 2025. Len led AGLC through some significant milestones, including reducing red tape by 51%, growth of the emerging cannabis industry and ensuring AGLC delivered a balanced approach to business development, social responsibility, and regulatory oversight.
Compliance Updates
MC Games Announces Ombudsman Channel for User Questions

MC Games has officially announced its exclusive ombudsman channel. The space arises to listen carefully to the opinions, suggestions, doubts and possible complaints of the platform’s users, ensuring direct dialogue and continuous improvement of the services offered.
Thinking about every detail so as not to leave any player with an unsolved problem, MC Games offers several steps to help players: First, the bettor finds a team with humanized support, 24 hours a day, in the chat. If the problem is still not resolved, the gaming platform offers the Ombudsman Channel to answer major questions, which are beyond the basic guidelines on how to withdraw, make a deposit or other such issues.
In a simple and intuitive way, the user is faced with the “Report on the Web” button on the site, directing him to the Customer Service Center. There, he will be able to answer questions, with the requested information, ensuring that his service happens quickly, safely, and efficiently.
The same space also works for those who want to share compliments, report the browsing experience on the platform and even send suggestions, so that the MC Games team can increasingly improve the experience of its audience, offering the most innovative in the market.
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