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Compliance Updates

NGCB: 2021-40 2021-03R: Notice and Agenda Of Public Regulation Workshop Of The NGCB To Solicit Comments For Possible Amendments To NGC Reg 5a Regarding, Without Limitation, Operation Of Interactive Gaming

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I. NOTICE OF WORKSHOP

The Nevada Gaming Control Board (Board) will hold a workshop to receive public input on proposed amendments to Nevada Gaming Commission (NGC) Regulation 5A regarding, without limitation, operation of interactive gaming.

The public workshop is scheduled as follows:

May 13, 2021 at 11:00 AM

Gaming Control Board Offices

Grant Sawyer Building

Hearing Room 2450

555 East Washington Avenue

Las Vegas, Nevada 89101

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IN COMPLIANCE WITH THE GOVERNOR’S EMERGENCY DIRECTIVE #006, DATED MARCH 22, 2020, THE MAY 13, 2021 PUBLIC REGULATION WORKSHOP WILL BE CONDUCTED BY MEANS OF ELECTRONIC COMMUNICATION. THE PUBLIC MAY ACCESS THE MEETING AT THE TIME NOTICED HEREIN BY LIVE STREAM LINK LOCATED AT: https://gaming.nv.gov/index.aspx?page=145 AND MAY SUBMIT PUBLIC COMMENT AS SET FORTH BELOW IN THE PUBLIC NOTICE SECTION.

ADDITIONALLY, INTERESTED PARTIES CAN PARTICIPATE IN THE WORKSHOP VIA ZOOM OR IN-PERSON. ALL INTERESTED PARTIES THAT WISH TO PARTICIPATE SHOULD CONTACT THE EXECUTIVE SECRETARY AT [email protected] NO LATER THAN 5:00, MAY 7, 2021, WITH THE PARTICIPATING INDIVIDUAL(S) NAME, LICENSEE AFFILIATION (IF APPLICABLE), E-MAIL ADDRESS, AND PREFERENCE TO PARTICIPATE VIA ZOOM OR IN-PERSON. THOSE INTERESTED PARTIES REQUESTING TO PARTICIPATE IN THE WORKSHOP WILL BE NOTIFIED WITH INSTRUCTIONS ON HOW TO ATTEND.

IN-PERSON ATTENDANCE AVAILABILITY IS SUBJECT TO APPLICABLE OCCUPANCY AND SOCIAL DISTANCING RESTRICTIONS. PARTICIPATION REQUESTS WILL BE PROCESSED ON A FIRST-COME BASIS AND THE BOARD CANNOT GUARANTEE THAT PARTICIPANTS WILL BE AFFORDED THEIR PREFERRED METHOD OF PARTICIPATION.

Interested persons may present statements, arguments or contentions in writing. Written comments should be submitted prior to 5:00 p.m., Tuesday, May 11, 2021. Comments should be submitted to the Executive Secretary via e-mail at [email protected].

II. PUBLIC COMMENT

This public comment agenda item is provided in accordance with NRS 241.020(2)(c)(3) which requires an agenda provide for periods devoted to comments by the general public, if any, and discussion of those comments. No action may be taken upon a matter raised under this item of the agenda until the matter itself has been specifically included on an agenda as an item upon which action will be taken.

III. WORKSHOP AGENDA

For Possible Action:

2021-03R: CONSIDERATION OF PROPOSED AMENDMENTS TO NEVADA GAMING COMMISSION REGULATION 5A REGARDING, WITHOUT LIMITATION, OPERATION OF INTERACTIVE GAMING ACCOUNTS.

PURPOSE: In accordance with NRS 463.145, NRS 463.150, and NRS 463.750, to remove provisions limiting interactive gaming to the game of poker and to make related amendments including without limitation: 1) create definitions of “non-peer-to-peer game” and “peer-to-peer game;” 2) remove definition of “poker;” 3) clarify that a licensed operator of interactive gaming must continue to meet the applicable qualifications necessary for licensing set forth in NRS 463.750; 4) delete requirements regarding persons who may access interactive gaming system; 5) amend internal control standards including requirements related to personal information; 6) amend requirements related to the adoption of rules for all games offered on an interactive gaming system; 7) amend authorized player registration requirements; 8) amend requirements related to interactive gaming accounts; 9) amend provisions related to self-exclusion including the creation of a state-wide list of individuals who have self-excluded from participating in interactive gaming; 10) amend provisions related to compensation received by an operator for conducting a game; 11) amend provisions related to the use of celebrity players; 12) create provisions for the adoption and use of a Commission seal; 13) amend provisions related to what operators must display on their website; 14) amend provisions related to gross revenue computation; 15) amend provisions related to the maintenance of records; and to take such additional action as may be necessary and proper to effectuate these stated purposes.

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IV. PUBLIC COMMENT

This public comment agenda item is provided in accordance with NRS 241.020(2)(c)(3) which requires an agenda provide for periods devoted to comments by the general public, if any, and discussion of those comments. No action may be taken upon a matter raised under this item of the agenda until the matter itself has been specifically included on an agenda as an item upon which action will be taken.

Compliance Updates

Zimpler Becomes Certified Payment Institution in Brazil, Strengthens Local Open Finance Ecosystem

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Zimpler Becomes Certified Payment Institution in Brazil, Strengthens Local Open Finance Ecosystem

 

Zimpler, a leading Swedish company in Pay-by-bank solutions, has become a certified Payment Institution (PI) in Brazil, authorized by the Central Bank. Now Zimpler is allowed to facilitate payments and other Open Finance ecosystem resources, streamlining the checkout process and reducing friction by allowing direct transactions without redirecting users to bank apps. This movement solidifies Zimpler’s plans and structure in Brazil.

“We are thrilled to receive this authorization from the Brazilian Central Bank. The recognition of Zimpler as a payment initiator reinforces our commitment to this local market, which offers a great opportunity for growth and value in a very dynamic and competitive environment,” said Johan Strand, CEO of Zimpler.

The authorization, which also allows Zimpler to act as an electronic money institution, strengthens the Open Finance ecosystem in Brazil, one of the most advanced in the world and which now welcomes the leading payments fintech from Sweden. Businesses looking to thrive in the country can now benefit from the Zimpler’s seamless payment experience, giving them a competitive edge in a dynamic and fast-moving market.

“This milestone showcases the strength of Swedish innovation and the mutual benefits that come from closer economic collaboration between Sweden and Brazil. Sweden has long been a leader in financial technology, and we are proud to see companies like Zimpler bring their experience and trusted solutions to contribute to Brazil’s dynamic digital economy,” said Andreas Rentner, Trade Commissioner and Country Manager of Business Sweden in Brazil.

“With our experience powering over 80% of Sweden’s population through Swish, we’re bringing the same proven technology and approach to Brazil through Pix, one of the most successful real-time payment systems in the world. We’re looking forward to helping businesses unlock the full potential of Open Finance in Brazil with seamless, secure payments that drive market growth,” Strand said.

The authorization by the Central Bank is another step in strengthening Zimpler’s foundation in Brazil, following the opening of its São Paulo office in 2022. The company remains focused on expanding its footprint and deepening its partnerships across key verticals such as iGaming, where it sees strong growth potential.

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Compliance Updates

MGCB Issues Cease-and-Desist Orders to Six Illegal Online Gambling Operators

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In a continued effort to safeguard Michigan residents and uphold the integrity of its regulated gaming environment, the Michigan Gaming Control Board (MGCB) has issued cease-and-desist orders to six online gambling operators unlawfully offering services in the state.

The named entities—Bonus Blitz Casino, DomGame, Royal Ace Casino, Slots Capital, Supernova Casino, and Wins Mania—have been found providing internet-based gambling without obtaining the necessary state authorization, violating Michigan’s Lawful Internet Gaming Act, the Michigan Gaming Control and Revenue Act, and sections of the Michigan Penal Code.

“These illegal operators often masquerade as legitimate gaming platforms, but they exist entirely outside the legal safeguards that protect consumers. When Michiganders play on unlicensed sites, they’re placing their personal and financial security at risk—with little to no recourse if things go wrong,” said Henry Williams, Executive Director of the MGCB.

Unlike Michigan-licensed gaming platforms—which undergo rigorous vetting, continuous monitoring, and must comply with strict state regulations—these unlicensed operators are not authorized to offer gaming services in the state. Some are based outside the US, operating beyond the reach of U.S. regulatory oversight, while others may claim domestic ties but still fail to meet Michigan’s legal and licensing requirements.

Because they operate without state approval, these entities do not follow Michigan’s consumer protection standards, responsible gaming mandates, or transparent dispute resolution procedures designed to ensure fair play and data security.

“This action sends a clear message to illegal operators: Michigan is not a place for rogue gambling. We are committed to preserving a safe, legal, and accountable gaming landscape—and that includes rooting out bad actors who threaten the trust we’ve built with consumers,” Williams said.

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Compliance Updates

Responsible Online Gaming Association Releases Guidelines for Operator VIP Programs

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Responsible Online Gaming Association Releases Guidelines for Operator VIP Programs

 

The Responsible Online Gaming Association (ROGA), an independent association representing 90% of the legal U.S. sports betting industry by handle, published its guidelines for operator VIP programs. These evidence-based recommended practices are intended to support members’ VIP policies to further incorporate robust responsible online gaming. These can help players maintain a balanced, enjoyable gaming experience within their own personal limits.

“Like in many sectors of entertainment, leisure and hospitality, sportsbook’s VIP programs aim to reward and retain loyal players, and it is essential that these programs are operated with a strong commitment to responsible gaming. These programs should support a shared understanding between hosts and players on the value of responsible gaming that fosters long-term loyalty and player well-being. There is a robust conversation ongoing regarding VIP programs, which is why we have prioritized this issue, as it is essential to provide research-driven guidance to adequately support these programs to help keep VIP players’ experience fun and recreational,” said ROGA Executive Director, Dr. Jennifer Shatley.

Guided by existing evidence, ROGA found that the most effective VIP programs combine proactive education, personalized engagement, and periodic program evaluation. Pursuing these objectives, ROGA identified the following recommended practices for operating VIP programs, many of which have already been implemented by some operators:

• Role-specific Training for VIP Hosts: Provide ongoing education specifically tailored to the unique needs of VIP Hosts.

• Automated Review: Operators will take advantage of technology to attempt to detect potentially risky behavioral patterns among VIP players, such as increased deposit frequency, extended play sessions, or repeated failed withdrawal attempts.

• Escalation Process: Operators will implement measures to escalate to a responsible gaming specialist when the operator identifies that a player might be exhibiting potential signs of problematic play. The specialist should conduct a review of the player’s behavior and take appropriate action on a case-by-case basis, such as connecting with trained behavioral health personnel.

• Integrate RG Messaging into VIP Communications: Communicate responsible gaming messages to VIP players using a range of tailored engagement channels.

• VIP Engagement Protocols: Establish protocols to guide interactions between VIP hosts and VIP players, with a focus on transparency, support, and responsible gaming.

• Promotions, Bonuses, and Incentives: VIP Hosts should not offer any VIP promotions, bonuses, or incentives to VIP players who are on a cool-off period, have self-excluded, or have a suspended or banned account, and must also provide all VIP players with the ability to opt out of receiving such incentives.

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• Making Data Available: Provide VIP players with access to player data that show player activity, including deposits, wagers, and withdrawals.

• Confirm Awareness of Tools: Require VIP players to confirm their familiarity with responsible gaming tools and resources upon onboarding.

• RG Education for VIP Players: Regularly provide VIP players with responsible gaming educational materials to support responsible gaming behavior.

• Regular Program Evaluation: Conduct annual reviews of the VIP program. This can include feedback from both VIP players and VIP hosts, as well as tracking the success of engagement strategies.

• Development and Updates: Operators should keep apprised of new tools and methods for responsible gaming as they are developed.

This non-exhaustive list of recommended practices is a critical step toward further supporting these programs. ROGA’s members have independently made the decision to commit to implementing these guidelines within a commercially reasonable timeframe.

With its members’ support, ROGA continues to identify and publish research-based recommended practices for responsible gaming across a variety of priority topics.

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