Esportes Gaming Brasil (EGB) said all three of its brands—Esportes da Sorte, Onabet and Lottu—have been shortlisted for the Reclame Aqui Awards 2026, a Brazilian program focused on corporate reputation and customer relationships. The group announced the nominations on Thursday, 16 July.
According to EGB, it is the first time the three brands have been nominated simultaneously. Esportes da Sorte is shortlisted in the Ultra Sports Betting Operators (Mega Operations) category, while Onabet and Lottu are competing in the Sports Betting Operators (Mega Operations) category.
“Receiving nominations for all three Group brands at the Reclame Aqui Awards for the first time is incredibly meaningful recognition of the work we carry out every day. More than simply an achievement, it reflects our consistent strategy of putting the customer at the centre of every decision by investing in technology, operational efficiency and personalised customer service to build long-term relationships based on trust,” said Maria Neves, Director of Customer Experience, Customer Support and Reputation Channels at Esportes Gaming Brasil.
EGB said it has been investing in customer service processes, technology integration and employee training across its brands, alongside updates aimed at improving the user journey. The company also reported it reduced average response time for human customer support from 30 minutes to two minutes.
The Reclame Aqui Awards are determined by consumer voting. Public voting for the 2026 edition is scheduled to run from 2 September through 5 November.
