Quick Custom Intelligence (QCI), a global leader in AI-driven analytics and operational intelligence, announced that it has been awarded the Gaming & Hospitality Industry Transformation Award for its groundbreaking product, Chatalytics™. Presented annually by Gaming & Leisure (G&L), the Transformation Award recognizes companies that have dramatically reshaped the technology landscape of the gaming and hospitality industry.
This marks QCI’s fifth time receiving this distinguished honor, underscoring the company’s sustained commitment to innovation and its impact on operators worldwide. Chatalytics, a generative AI-powered engine, provides casino and resort operators with an intuitive conversational interface, enabling natural language queries and actionable insights while maintaining the highest levels of data security and sovereignty.
The award was formally presented at the G&L Roundtable Awards Ceremony on Monday, October 6, 2025, at BEL-AIRE in Durango Resort.
“Winning our fifth Transformation Award is both humbling and inspiring,” said Andrew Cardno, CTO of QCI. “Chatalytics represents a significant leap forward in empowering operators with AI-driven decision-making tools. This recognition from the G&L Board and Roundtable Colleagues validates our mission to deliver innovative solutions that make a meaningful difference in our industry. It’s a testament to the incredible dedication and brilliance of the QCI team.”
Dr. Ralph Thomas, CEO of QCI, added, “We are deeply grateful to G&L for this incredible honor. Chatalytics represents a milestone in our journey to transform how operators harness data and AI to make smarter, faster decisions. I am thrilled for the industry to experience the power of Chatalytics firsthand and see how it will redefine operational intelligence for years to come.”
Jeannie Caruso, CEO of Gaming & Leisure, praised QCI’s contributions to the industry: “The Transformation Award celebrates companies that fundamentally change how our industry operates. QCI’s Chatalytics platform has set a new standard for operational intelligence by bringing advanced AI capabilities to the casino floor in a secure, user-friendly way. Their fifth win is a clear reflection of their ongoing leadership and vision in reshaping the future of gaming and hospitality technology.”
Chatalytics is part of QCI’s comprehensive enterprise platform, which is now deployed in over 300 casino resorts in North America and over 1,000 sites worldwide. By integrating data across marketing, slots, player development, and operations, QCI helps operators drive revenue, optimize resources, and create world-class guest experiences.
