Latest News
ACR POKER BANS THE USE OF VIRTUAL MACHINES AND TOOLS THAT FACILITATE REMOTE VIEWING AS PART OF SECURITY UPGRADE
ACR Poker, the leading online poker operator, today began implementing a new set of stringent rules that include banning the use of virtual machines and prohibiting real-time screen share tools that the company has found to be used by a small number of players to work together in ways that gave them an unfair advantage in certain games and certain tournament situations.
In July, ACR Poker sent direct warning communications to all the players known to have been using such devices (some for legitimate training purposes), informing those players that ACR Poker will no longer allow such use in conjunction with running ACR Poker beginning August 3rd.
This decision to eliminate the use of virtual machines is part of a range of additional measures designed to improve the gameplay experience for the wider poker ecosystem.
The changes to the Terms & Conditions, which can be viewed here, come into effect immediately, and players who violate the policy will receive one warning on the first offence, and account suspensions or permanent bans and potential confiscation of funds on further offences. Notably, a no virtual machine ban means ACR Poker software must be accessed and run directly from a native hard drive.
In addition to virtual machines, the changes also prohibit the use of tools that allow players to remotely access another computer or operating system, such as Team Viewer, and any physical or virtual environments or devices that assist in the circumvention of ACR Poker’s new security measures.
ACR Poker intends for this action to help ensure a level playing field on ACR as it works tirelessly to uncover bad actors and cheats as they attempt to find vulnerabilities in our game security and integrity platform and people.
ACR Poker engages sophisticated artificial intelligence and machine learning programs to identify bad actors, enlists dozens of game security and integrity specialists working full-time, and also leverages the input of hundreds of players when they report suspicious activities by players on the site. Combined, these efforts match those of the other major online poker sites and provide the best assurance that ACR Poker is among the safest and most secure sites.
One recent investigation spurred by player information revealed evidence of multiple accounts involved in coordinated violations of ACR’s terms of service. As a result, eight accounts were banned for collusion, and an additional 25 related accounts were banned as a precaution due to suspicious activities and their ties to the eight banned accounts.
ACR Poker has already taken appropriate measures to address any harm caused. A total of $184,000 has been reallocated, and tournament results have been corrected to ensure fairness among impacted players. ACR Poker sincerely apologizes for any inconvenience caused and continues to invest heavily in technology and processes to proactively detect and investigate any potential violations in order to deliver enhanced player security.
“I’m sad that we have to engage in this high-tech game of Whack a Mole, but it’s important for us to try to stay ahead of the bad guys,” said Chris Moneymaker, ACR Poker Pro. “I’ve been playing online poker for more than 20 years now, and just as the cheaters get more sophisticated, so have the poker rooms. ACR invests heavily in technology and people to deliver as fair a game as any of the major sites.”
Latest News
SUZOHAPP Appoints Jim Kirner as New Sales Director for North America
SUZOHAPP has announced the appointment of Jim Kirner as its new Sales Director for North America.
With over 20 years of experience in the gaming industry, Jim brings a wealth of expertise to his role and will be pivotal in driving SUZOHAPP’s sales and product strategies across the region.
Throughout his career, Jim has been instrumental in driving transformational changes in the gaming sector, helping companies innovate and enhance the player experience. In the past, he directly worked on driving the adoption of Ticket-In, Ticket-Out (TITO) systems from the ground up and he played a critical role in the development of bonusing software solutions, as well as strategic accounts initiatives. His extensive experience spans a wide range of gaming sectors, including electronic table games, cash access services, ticket redemption kiosks, and slot machine sales at both the property and corporate levels. Prior to joining SUZOHAPP, Jim held key leadership positions at IGT, DiTRONICS, Interblock, and Aruze Gaming Global.
“I’m excited to join SUZOHAPP and leverage my experience to help drive growth and innovation across North America. Our industry is evolving rapidly, and I look forward to working closely with our talented team to deliver cutting-edge solutions that meet the evolving needs of our customers while enhancing the gaming experience for players everywhere,” said Jim Kirner.
“Jim’s extensive background and in-depth understanding of SUZOHAPP’s customer base will be invaluable in refining our sales and product strategy. We are confident that his leadership and industry knowledge will be crucial to our continued success in North America, and we look forward to his contributions in strengthening relationships with customers and partners across the region,” said Geoff Mc Dowell, President of SUZOHAPP.
Latest News
Matthew Ferrara Joins Altenar as Sales Manager in North America
Altenar has increased its focus on the North American iGaming market with the appointment of Matthew Ferrara as Sales Manager.
Based in Miami, Ferrara has previously spent two years working in Croatia as a live trader on US sports for Superbet before returning to the United States to join micro-betting provider Kero Sports as Business Development Manager, specialising in outbound sales and strategic partnerships.
He now strengthens Altenar’s sales team and will focus primarily on the North American market as the sportsbook provider looks to expand its operation.
Matthew Ferrara, Sales Manager at Altenar, said: “My previous roles have given me a good understanding of the sports betting industry from both a B2B and B2C perspective, understanding the pain points and what an operator is looking for in a sportsbook solution.
“There was a lot of appeal about joining Altenar, especially the back office tools and trading team. Paired with the use of official data and top data providers, operators will have a significant competitive edge and offering tailored to their regulatory needs.
The fact that Altenar already has so many clients also means the company has the expertise of what works best in each market and what the user preferences are in each region. Having such a strong product is a huge appeal and I’m excited to meet potential new clients to highlight what we can do.”
Charlie Williams, Commercial Director at Altenar, said: “We are delighted to have brought Matthew on board to strengthen our sales operation in North America amongst other markets. He has a strong understanding of the needs of operators and he will be a valuable asset as we look to bring more clients from North America on board.”
Compliance Updates
Michigan Gaming Control Board Orders MyBookie.ag to Cease Operations in the State
The Michigan Gaming Control Board (MGCB) has issued a cease-and-desist letter to Duranbah Limited N.V., the operator of MyBookie.ag, based in Curaçao. The site offers a variety of casino-style games, such as slots, poker, and live-dealer games like blackjack, roulette, and craps. It also allows users to place bets on sporting events and horse races.
MGCB Executive Director Henry Williams stressed the agency’s dedication to safeguarding consumers and ensuring compliance with Michigan’s gaming regulations.
“Our investigation into MyBookie.ag found that their operations were accessible to Michigan citizens, which violates state laws. We are taking strong action to uphold the principles of fair and legal gaming,” Williams said.
MyBookie.ag offers numerous payment methods for deposits and the funding of players’ accounts, including Visa, MasterCard, American Express, PayPal, various cryptocurrencies (Bitcoin, Ethereum, Litecoin, and others), and MoneyGram. However, withdrawals can only be made via Bitcoin or bank wire transfer.
The MGCB’s investigation revealed that MyBookie.ag’s operation of online casino-style games for paying customers, without a valid Michigan gambling license, breaches several state laws, including:
• Lawful Internet Gaming Act: Internet gaming is only permitted by licensed operators. Only casinos licensed under the Michigan Gaming Control and Revenue Act and federally authorized tribal casinos within Michigan may apply for such a license.
• Michigan Gaming Control and Revenue Act: Operating a gambling business without an MGCB-issued license is a felony, carrying penalties of up to 10 years in prison, a fine of up to $100,000, or both.
• Michigan Penal Code: Gambling, which involves consideration, prize, and chance, is broadly prohibited. Accepting money or anything of value with the understanding that it will be paid based on the outcome of an uncertain event is illegal.
Duranbah Limited N.V. has 14 days from receipt of the letter to cease offering gambling services to Michigan residents, as required by the cease-and-desist letter. If the company fails to comply, the MGCB is prepared to collaborate with the Michigan Attorney General’s Office for further legal actions.
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