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ACR POKER BANS THE USE OF VIRTUAL MACHINES AND TOOLS THAT FACILITATE REMOTE VIEWING AS PART OF SECURITY UPGRADE
ACR Poker, the leading online poker operator, today began implementing a new set of stringent rules that include banning the use of virtual machines and prohibiting real-time screen share tools that the company has found to be used by a small number of players to work together in ways that gave them an unfair advantage in certain games and certain tournament situations.
In July, ACR Poker sent direct warning communications to all the players known to have been using such devices (some for legitimate training purposes), informing those players that ACR Poker will no longer allow such use in conjunction with running ACR Poker beginning August 3rd.
This decision to eliminate the use of virtual machines is part of a range of additional measures designed to improve the gameplay experience for the wider poker ecosystem.
The changes to the Terms & Conditions, which can be viewed here, come into effect immediately, and players who violate the policy will receive one warning on the first offence, and account suspensions or permanent bans and potential confiscation of funds on further offences. Notably, a no virtual machine ban means ACR Poker software must be accessed and run directly from a native hard drive.
In addition to virtual machines, the changes also prohibit the use of tools that allow players to remotely access another computer or operating system, such as Team Viewer, and any physical or virtual environments or devices that assist in the circumvention of ACR Poker’s new security measures.
ACR Poker intends for this action to help ensure a level playing field on ACR as it works tirelessly to uncover bad actors and cheats as they attempt to find vulnerabilities in our game security and integrity platform and people.
ACR Poker engages sophisticated artificial intelligence and machine learning programs to identify bad actors, enlists dozens of game security and integrity specialists working full-time, and also leverages the input of hundreds of players when they report suspicious activities by players on the site. Combined, these efforts match those of the other major online poker sites and provide the best assurance that ACR Poker is among the safest and most secure sites.
One recent investigation spurred by player information revealed evidence of multiple accounts involved in coordinated violations of ACR’s terms of service. As a result, eight accounts were banned for collusion, and an additional 25 related accounts were banned as a precaution due to suspicious activities and their ties to the eight banned accounts.
ACR Poker has already taken appropriate measures to address any harm caused. A total of $184,000 has been reallocated, and tournament results have been corrected to ensure fairness among impacted players. ACR Poker sincerely apologizes for any inconvenience caused and continues to invest heavily in technology and processes to proactively detect and investigate any potential violations in order to deliver enhanced player security.
“I’m sad that we have to engage in this high-tech game of Whack a Mole, but it’s important for us to try to stay ahead of the bad guys,†said Chris Moneymaker, ACR Poker Pro. “I’ve been playing online poker for more than 20 years now, and just as the cheaters get more sophisticated, so have the poker rooms. ACR invests heavily in technology and people to deliver as fair a game as any of the major sites.”
North American Expansion Kicks Off Through Strategic Partnership with Moozi
Golden Matrix Group’s game development division, Expanse Studios, has officially entered the U.S. sweepstakes market, marking a significant milestone in its North American growth strategy. This move is powered by a strategic content partnership with Moozi, one of the most dynamic sweepstakes social casino platforms in the region.
With Moozi now featuring over 50 of Expanse Studios’ top-performing games—including immersive slots, crash games, and table games—this partnership positions GMGI to capture a share of the $5.6 billion U.S. sweepstakes market, projected to more than double to $11 billion by 2025 (Eilers).
Damjan Stamenkovic, CEO of Expanse Studios, commented:
“This partnership signifies our formal entry into the U.S. market, showcasing the innovation and player-first experiences that define Expanse Studios. Collaborating with Moozi enables us to deliver advanced gaming content to a growing audience in North America, a key region for our global growth.”
James Anderson, Moozi’s CCO, added:
“Expanse Studios has set a high bar for engaging and innovative gaming experiences. Their addition to our platform elevates Moozi’s offerings and strengthens our mission to lead the U.S. sweepstakes social casino space.”
This launch underscores Expanse Studios’ commitment to innovation and its long-term growth trajectory in regulated markets. By entering the North American sweepstakes market, Expanse Studios takes a bold step in expanding its footprint while delivering cutting-edge gaming experiences.
Zitro, a leading global gaming company, has announced the successful launch of its first Wide Area Progressive (WAP) in Argentina, with over 45 slot cabinets initially installed in five gaming halls located at the Hipódromo de Palermo. The product selected for this project is the successful game “Mighty Hammer Ultimateâ€Â on Zitro’s premium cabinet, “Altius Glare.â€
This system represents the first WAP in South America. A shared jackpot called “Mega Pozo Mighty Hammerâ€Â starts at 50 million Pesos and grows progressively, making it the largest accumulated prize in the region. The official inauguration was held on December 19th during the exclusive “Noche de Palermoâ€Â event, including a live performance by the renowned Argentinian band Los Totora.
Company Directors commented: “We are very pleased to introduce Argentina’s first WAP at the Hipódromo de Palermo. This project – for which we partnered with Zitro – reiterates Casino Club’s commitment to innovation, always under the premise of offering our customers an entertainment experience that exceeds all their expectations.â€
For her part, Alejandra Burato, Regional Director of Zitro for LatAm, commented: “The launch of our first WAP in Argentina is a very important milestone for Zitro, as it confirms our company as a supplier of machines for WAPs. Attending the inauguration event and seeing firsthand how our products connect with players has been a pleasure, providing a unique and different entertainment experience in the region. Additionally, I want to highlight the excellent marketing surrounding the launch, contributing to its success. Finally, I would like to thank Casino Club for their trust and collaboration, which has allowed us to present this innovative proposal in such a renowned and emblematic place as the Hipódromo de Palermo.â€
The SOFTSWISS Game Aggregator, the largest content hub in the iGaming industry, has secured Brazilian certification, becoming one of the first in the market to achieve this milestone.
Regulatory rules for iGaming come into effect in Brazil on 1 January 2025. According to them, platforms, aggregators, sportsbooks, and providers must undergo certification. Companies aiming to provide their services in Brazil in 2025 and beyond have been preparing for this transition throughout the year.
The SOFTSWISS team announces that its Game Aggregator is the first to fully comply with regulations, completing all necessary preparations and receiving the certificate to ensure smooth and efficient operations for its clients.
SOFTSWISS has also obtained certification for integration with the world’s largest game providers – Pragmatic Play, Evolution, and Playtech. These providers offer a diverse range of games tailored to suit the preferences of Brazilian players, from immersive live dealer experiences to engaging slots and table games, ensuring entertainment for every type of player.
According to recent Kantar research conducted in November 2024, the overall satisfaction index for the SOFTSWISS Game Aggregator is 8.1 out of 10. Remarkably, half of the respondents rated the product a 10 or 9. Customer support service satisfaction scored even higher, at 8.4 out of 10.Â
The Game Aggregator also boasts a key advantage: consistent 99.999% uptime, which is crucial for the iGaming business.
Ivan Montik, Founder of SOFTSWISS, notes: “According to our information, the SOFTSWISS Game Aggregator is the first aggregator fully prepared, both technically and legally, to work in Brazil when the new regulations take effect. This is a significant achievement that the team has worked on diligently and systematically. Our work doesn’t stop here – we are actively adding new providers to help our clients expand their presence in this promising Brazilian market, which is no longer ‘the sleeping giant’. It has awakened, and SOFTSWISS is at the forefront of this exciting transformation.â€
To support this high level of performance, earlier this year SOFTSWISS appointed Rubens Barrichello, the Brazilian Formula 1 legend, as a Non-Executive Director, demonstrating its strong commitment to the local market. To ensure efficient operations and promptly address ongoing matters, SOFTSWISS also has a dedicated team of local business development managers in Brazil.
SOFTSWISS team will be available to discuss partnership in Brazil and other markets at the first major iGaming event of 2025 – ICE Barcelona, taking place on 20–22 January, at stand 2G42.
About SOFTSWISS
SOFTSWISS is an international technology company with over 15 years of experience developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka Affiliate Platform, the Sportsbook software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.
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