The New Jersey Division of Gaming Enforcement announced the October 2024 total gaming revenue results.

Casino Win:
Based upon filings with the Division of Gaming Enforcement, Casino Win for the nine casino hotel properties was $208.7 million for October 2024, reflecting a decrease of 8.5% when compared to $228.1 million reported in October 2023. Year-to-date Casino Win for the nine casino hotel properties was $2.36 billion, which is a decrease of 1.6% compared to the year-to-date Casino Win for October 2023.

Internet Gaming Win:
For the month of October 2024, Internet Gaming Win reported by casinos and their partners was $213.6 million, reflecting growth of 28.1% when compared to $166.8 million reported in October 2023. For the year-to-date period, Internet Gaming Win reported by casinos and their partners was $1.95 billion, reflecting growth of 23.7% when compared to $1.57 billion for the prior year-to-date period.

Sports Wagering Gross Revenue:
Sports Wagering Gross Revenue reported by casinos, racetracks, and their partners was $77.5 million for October 2024, reflecting a 16.0% decrease when compared to $92.3 million reported in October 2023. Sports Wagering Gross Revenue reported by casinos, racetracks, and their partners was $912.8 million for the year-to-date period, reflecting a 13.9% increase when compared to $801.3 million reported in the prior year-to-date period.

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Total Gaming Revenue:
Total Gaming Revenue reported by casinos, racetracks, and their partners was $499.8 million for October 2024, reflecting a 2.6% increase from $487.1 million reported in October 2023. For year-to-date, Total Gaming Revenue reported by casinos, racetracks, and their partners was $5.22 billion, reflecting a 9.3% increase from $4.77 billion reported in the prior year-to-date period.

Black Oak Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics™, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics™ solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics™ offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Jason Czito, General Manager of Black Oak Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics™ into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics™ to Black Oak Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics™ will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

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The QCI Chatalytics™ platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

Cisco and MGM Resorts International announced that the companies have signed a Whole Portfolio Agreement (WPA), empowering MGM Resorts with the majority of Cisco’s software portfolio. This includes cybersecurity, software defined networking, software defined-WAN, digital experience assurance, full-stack observability, data center, and services. This agreement spans 5.5 years, benefiting guests and employees across all of MGM Resorts’ properties.

Recognized as one of FORTUNE Magazine’s World’s Most Admired Companies, MGM Resorts operates some of the most famous resorts and casinos in the world. It prides itself on delivering a winning combination of quality entertainment, luxurious destinations, and exceptional guest experience.

The agreement will enable the automation of MGM Resort’s network. This will pave the way for future location services and next-generation machine learning applications in the gaming and hospitality industry, unlocking new channels of guest engagement. Additionally, Cisco technology will ensure uptime and security—essential for the delivery of exceptional guest experiences in its 24/7 operations.

“Guests expect world-class hospitality from MGM Resorts, and technology helps us deliver. The new agreement with Cisco will give our employees the technology, speed and agility they need as we continue to deliver amazing guest experiences at all MGM Resorts’ destinations,” said Branden Newman, Chief Technology Officer at MGM Resorts International.

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Cisco and MGM Resorts’ relationship dates back many years, with Cisco technology playing an integral role in MGM Resorts’ operations.

The WPA strengthens this relationship. Together, the companies will ensure MGM Resorts’ employees have secure access to all applications so they can continue to transform the business. Additionally, the deployment supports MGM Resorts’ sustainability goals as Cisco’s portfolio can be used to reduce emissions, improve resource efficiency, and enable more circular business models.

“At Cisco, we securely connect everything to make anything possible. We are excited to continue our partnership with MGM Resorts in this next phase of their digital transformation. With decades of technology and expertise, Cisco aims to help MGM Resorts navigate into the future and simplify processes to drive innovation at scale,” said Scott Herren, Executive Vice President and Chief Financial Officer at Cisco.

“As the lead Cisco partner on this WPA, we look forward to delivering the outcomes expected by MGM Resorts as part of its digital transformation plans. Equipped with data from across the business, we can predict and proactively address MGM Resorts’ technology and communication needs to deliver an exceptional customer experience,” said Marco Mohajer, President of Technologent.

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