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Konami’s SYNKROS Casino Management System Expands to The Queen Baton Rouge

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With the grand opening of The Queen Baton Rouge, the first land-based casino in the city, The Queen Casino & Entertainment Inc. has successfully launched Konami Gaming Inc.’s SYNKROS casino management system. Players can take advantage of unique rewards and benefits at each of the four destinations owned by The Queen Casino & Entertainment, and The Queen Baton Rouge team members are supported by the latest award-winning systems technology, including SYNKROS’ comprehensive SYNK31 Title 31 / Anti-Money Laundering system, Konetic employee mobile application and more.

“Launching best-in-class casino technology and seamless loyalty rewards through SYNKROS has been part of our vision for The Queen Baton Rouge following the successful installs at Belle of Baton Rouge, DraftKings at Casino Queen and Casino Queen Marquette. We hope that the attractive rewards and technology will encourage loyal members and new guests to explore these exciting gaming and entertainment destinations,” Terry Downey, president and CEO of The Queen Casino & Entertainment, said.

The Queen Casino & Entertainment operates two iconic Baton Rouge venues: Belle of Baton Rouge and The Queen Baton Rouge, formerly Hollywood Casino Baton Rouge. The historic property recently unveiled a comprehensive brand transformation and the completion of an estimated $85 million project that included moving from the Mississippi River to a new landside facility, increasing the total footprint to more than 100,000 square feet and the addition of innovative gaming, dining and entertainment offerings. Belle of Baton Rouge, Louisiana’s first casino, will also undergo a comprehensive renovation and landside move that’s expected to be completed in 2024. The company’s move to the latest SYNKROS casino technology started in 2021 with DraftKings at Casino Queen in East St. Louis, Illinois; Casino Queen Marquette in Marquette, Iowa; and Belle of Baton Rouge. Each property provides exciting rewards and benefits to its players, which are not currently transferable among the locations.

“The Queen Baton Rouge is their fourth property to utilize a loaded SYNKROS system with multi-site capabilities. Konami is excited for the opportunity to expand our partnership with The Queen Casino & Entertainment, Inc., delivering amazing system reliability along with a ton of tools to help them compete in their local markets. We offer our sincere congratulations to The Queen Baton Rouge on its grand opening and look forward to continued partnership,” Randy Caron, vice president of systems sales at Konami Gaming, said.

Compliance Updates

Jackpot Digital Receives License to Install Three Jackpot Blitz(R) ETGs at Jackson Rancheria Casino Resort in California

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Jackpot Digital has announced that it has received licensing approval from the Jackson Rancheria Tribal Gaming Agency, the regulator for Jackson Rancheria Casino Resort located in Jackson, California. The vendor’s license was the final step required for the Company to install Jackpot Blitz ETGs at Jackson Rancheria. The Company is now scheduling installation for three of its next-generation, dealerless Jackpot Blitz ETGs at the property.

Each new table installed will represent additional monthly recurring revenue to the Company.

In addition to Jackpot’s cruise ship customers, which include Carnival Cruises, Virgin Voyages, Princess Cruises, Holland America, AIDA, and Costa Cruises, Jackpot has announced land-based installations or orders in 12 states and territories in the US and growing, including California, Kansas, Louisiana, Michigan, Minnesota, Mississippi, Montana, Nevada, Oregon, South Dakota, US Virgin Islands, Washington, as well as several international jurisdictions.

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iGaming Ontario to Request Proposals for a Centralized Self-Exclusion Solution in Early 2024

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iGaming Ontario (iGO)’s vision is to lead the world’s best gaming market, which includes building a safer and more enjoyable experience for all igaming players in Ontario. To support players who decide to stop or take a break from gambling, iGO is going to issue a request for proposals (RFP) in early 2024 for a centralized self-exclusion solution that will enable a player to self-exclude from all Ontario regulated igaming operators in a single registration process.

Given the coordinated nature of the program across all regulated igaming operators, including Ontario Lottery and Gaming Corporation (OLG)’s igaming site, the successful bidder will be expected to develop and implement a centralized self-exclusion system that integrates with all operator systems and supports players’ self-exclusion registration, renewal, and reinstatement.

The following are iGO’s principles for centralized self-exclusion:

PLAYER FOCUSED – to provide options to players to support their commitment to take a break, to ensure processes are easy to use with minimal barriers and challenges, and to offer a seamless connection to relevant support services.

SUPPORTIVE – to deliver and execute the program in a non-stigmatized, non-judgmental manner; to be supportive and encouraging so that players feel good about registering in self-exclusion.

TRANSPARENT – to ensure expectations and consequences for players and Operators are clear and information is comprehensive and well-promoted.

SECURE – to ensure player information is securely protected and shared only with relevant employees for the purposes of administering the program.

ROBUST – to implement strong processes and procedures bolstered by secure, responsive, and highly available technology to enable an effective program that supports a player’s goals.

VIABLE – to develop systems and procedures that are manageable and practical for Operators to implement.

With these principles in mind, iGO is seeking interest from responsive and nimble companies that are able to build modern, innovative, secure cloud-based SaaS solutions that are high-profile, public-facing and critically important to building and maintaining the trust and confidence of a wide range of stakeholders. The successful bidder will partner with iGO on a multi-year program to develop best-in-class user experiences by leveraging modern, innovative technology.

Some features for an effective centralized self-exclusion solution include:

  • Allowing players to create and manage their self-exclusion profile and including Know Your Client (KYC) identity verification
  • Providing players with easy access to self-exclusion at any time including while they are gambling on any regulated igaming website
  • Having registration, renewal, and reinstatement processes that are intuitive, simple and offer supporting information.
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A $1 Million Amenity is Coming to the Former Buffet Space at Golden Nugget Casino Biloxi

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Golden Nugget Casino Biloxi was one of several Coast casinos where the buffet didn’t return after the pandemic, and now that space is about to be repurposed.

Golden Nugget and DraftKings announced Tuesday the addition of a high-tech retail sportsbook area that will open in January.

“We are in the process of building that now,” said general manager Chett Harrison. The plan is to invest about $1 million and have the new area ready by early January for the playoff games and the Super Bowl.

“It’s going to be a grand place to watch a game,” he said.

A portion of the former buffet area will become the expansive DraftKings Sportsbook, with video walls and state-of-the-art LED screens that he said will be “the largest seamless screen on the Mississippi Gulf Coast”.

The viewing area will get about 40 of the big, comfortable lounge chairs, he said, and food and drinks will be available during the big games. Placing a bet will be streamlined by 17 live betting kiosks and five betting windows.

The sportsbook at Golden Nugget Casino Biloxi now is powered by DraftKings’ products and technology after the company bought out the former supplier of the services at the Biloxi casino.

Customers will have access to many of the same features available on the DraftKings Sportsbook app, allowing them to place same game parlays, prop bets and a variety of in-play betting options.

“Together with the leadership team at DraftKings, we are creating an amenity that patrons can enjoy, while offering sports fans an unparalleled sports betting experience at one of the top entertainment destinations in Mississippi,” Harrison said.

The current sportsbook and kiosks remain open while the new area is under construction. The new sportsbook will fill half of the former buffet at Golden Nugget Biloxi.

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