Foxwoods Resort Casino recently upgraded and migrated its retail and food and beverage (F&B) operations technology to Agilysys’ award-winning point-of-sale (POS) software solutions, which is part of the Agilysys Hospitality Cloud.
Agilysys Inc. is a leading global provider of next-generation SaaS hospitality software solutions and services. The upgraded POS will empower Foxwoods Resort Casino to optimize Return on Experience (ROE) for guests and staff so they can achieve High Return Hospitality. ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews.
Foxwoods Resort Casino, which opened in 1992, covers 9 million square feet (206+ acres) and includes six world-class casinos, AAA Four Diamond hotels with over 2200 guestrooms, a Tanger Outlet Mall, one of the most popular golf courses in New England, luxurious spas and restaurants ranging from quick service to fine dining.
“We have had seamless, positive experiences with Agilysys during this massive implementation, which is empowering us to enhance transactions between our staff and guests property-wide. By activating the Agilysys POS initiative as a phased, go-live process, we have been able to ensure a harmonious transition for all of our F&B and retail outlets. Our staff and leadership team have been very pleased with the expertise and professionalism of Agilysys’ specialists,” Peter Caster, Director of Application Development at Foxwoods Resort Casino, said.
Foxwoods initially activated three restaurant locations: DraftKings Sportsbook and Bar, Regina’s Pizzeria, and Subway as a soft-pilot initiative. After a successful implementation of phase one, the second phase, including 40 F&B outlets with 170 POS terminals, was completed in February. The Agilysys team will now focus on retail operations to continue the implementation of its POS to support Foxwoods Resort Casino’s existing inventory management system for merchandise, and the loyalty programs for casino and convenience store operations.
“With such an intricate operation that encompasses multiple F&B and retail outlets, the Agilysys team has worked diligently to create the customized POS architecture, integration, screen design and reporting that would work best for Foxwoods’ staff members by simplifying their jobs, which, in turn, lowers their stress. Doing so enables them to spend more time with guests and offer more personalized and profitable experiences. We are proud of this project and are grateful to partner with such an incredible organization,” Jeba Kingsley, Vice President of Professional Services for Agilysys, said.
The award-winning Agilysys POS solution for Foxwoods Resort Casino processes transactions in the highest-volume, most-demanding hospitality industry environments worldwide. This comprehensive POS system combines highly interactive terminal and tablet touchscreen applications supporting Windows, Android, and iOS devices. Its robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities, and multi-language support help drive service flexibility and increased operational efficiency. The result is improved F&B operations and increased revenue across venues.
