Gambling in the USA

ComOps Accelerates Employee Experience Solutions, in Partnership with Medallia

Published

4 months ago

June 21, 2024

Utilizing Actionable Insights to Redefine the Future of Employee Experience

ComOps, a leading customer experience (CX) and professional service solutions provider for the hospitality and casino industries, today unveiled its accelerated Employee Experience (EX) Solutions in partnership with Medallia, a pioneer in experience management. This collaboration is poised to transform employee feedback, a crucial yet frequently underestimated asset for improving a company. By harnessing employee insights, organizations can streamline operations to foster a more productive and satisfied workforce.

The partnership with Medallia enables ComOps to integrate Medallia’s advanced experience management platform into its suite of services, providing clients with unparalleled insights into employee satisfaction and engagement. Drawing on ComOps’ strong foundation in EX, the program includes a suite of services from implementation to program management to advisory services. Notably, the EX surveys feature a transparent, tiered structure based on the number of employees, ensuring flexibility and scalability for organizations of all sizes.

“We are thrilled to partner with Medallia to bring these innovative solutions to our clients,” said Robert Levine, CEO of ComOps. “Our combined expertise will allow us to deliver actionable insights that drive meaningful change, improve employee engagement, and boost operational efficiency. When you realize that less than half of organizations quickly take action based on employee feedback, this presents an enormous opportunity to build employee trust and foster innovation.”

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George Polyard, Vice President of Customer Experience at ComOps, added, “Emphasizing Employee Experience has been shown to boost employee satisfaction, reduce turnover, and improve retention rates. Additionally, research indicates that satisfied employees are more inclined to deliver superior service, an essential factor for industries heavily dependent on customer service.”

The new Employee Experience Solutions by ComOps are designed to address the unique challenges faced by various industries, including hospitality, healthcare, and commercial operations. By leveraging Medallia’s powerful analytics and ComOps’ strategic expertise, organizations can expect to see notable improvements in employee retention, productivity, and overall workplace satisfaction.

ComOps is officially unveiling the Employee Experience Solutions at the Hospitality Industry Technology Exposition and Conference (HITEC), the world’s largest, longest-running hospitality technology event, June 24-27, 2024. Attendees can stop by ComOps at Booth #817 for more information.

Gambling in the USA

Andrew Cardno to Deliver Keynote at November Gaming Conference in Phoenix: “How are Technology Advancements Impacting Decision Making and Driving Innovation in Gaming?”

Published

14 mins ago

October 23, 2024

Peter Tolan

The gaming industry continues to evolve with the rapid integration of advanced technologies, offering new pathways for innovation and decision-making. Andrew Cardno, Chief Technology Officer of Quick Custom Intelligence (QCI), will deliver a keynote address titled “How are Technology Advancements Impacting Decision Making and Driving Innovation in Gaming?” at this year’s premier gaming conference, taking place on November 12th and 13th in Phoenix, Arizona.

Cardno, a leading expert with over two decades of experience in gaming and technology, will explore how advancements such as artificial intelligence, machine learning, and data-driven solutions are reshaping decision-making processes within the gaming industry. His address will provide actionable insights for professionals seeking to stay ahead in this fast-paced environment.

“Technology is no longer just an enabler; it’s the driving force behind innovation in gaming,” said Andrew Cardno. “At this year’s conference, I will delve into how these advancements can empower industry leaders to make better, faster decisions and capitalize on new opportunities for growth.”

Mark Pace, President of the International Gaming Standards Association (IGSA), praised Cardno’s expertise: “Andrew Cardno has a deep understanding of how technology is transforming the gaming industry. His ability to translate complex innovations into practical, strategic insights makes him the ideal keynote speaker. His work continues to inspire and guide decision-makers across the gaming world.”

The conference, held in Phoenix on November 12th and 13th, promises to be a hub of cutting-edge discussions and networking opportunities, bringing together top leaders to explore the future of gaming.

Gambling in the USA

New Jersey Division of Gaming Enforcement Announces September 2024 Total Gaming Revenue Results

Published

1 day ago

October 22, 2024

Niji Narayan

New Jersey Division of Gaming Enforcement announced the September 2024 total gaming revenue results.

Casino Win:

Based upon filings with the Division of Gaming Enforcement, Casino Win for the nine casino hotel properties was $230.6 million for September 2024, reflecting a decrease of 6.5% when compared to $246.5 million reported in September 2023. Year-to-date Casino Win for the nine casino hotel properties was $2.15 billion, which is a decrease of 0.9% compared to the year-to-date Casino Win for September 2023.

Internet Gaming Win:

For the month of September 2024, Internet Gaming Win reported by casinos and their partners was $208.1 million, reflecting growth of 27.1% when compared to $163.8 million reported in September 2023. For the year-to-date period, Internet Gaming Win reported by casinos and their partners was $1.73 billion, reflecting growth of 23.2% when compared to $1.41 billion for the prior year-to-date period.

Sports Wagering Gross Revenue:

Sports Wagering Gross Revenue reported by casinos, racetracks, and their partners was $119.6 million for September 2024, reflecting a 7.6% increase when compared to $111.1 million reported in September 2023. Sports Wagering Gross Revenue reported by casinos, racetracks, and their partners was $835.4 million for the year-to-date period, reflecting a 17.8% increase when compared to $709.0 million reported in the prior year-to-date period.

Total Gaming Revenue:

Total Gaming Revenue reported by casinos, racetracks, and their partners was $558.3 million for September 2024, reflecting a 7.1% increase from $521.5 million reported in September 2023. For year-todate, Total Gaming Revenue reported by casinos, racetracks, and their partners was $4.72 billion, reflecting a 10.1% increase from $4.29 billion reported in the prior year-to-date period.

Gambling in the USA

Detroit Casinos Report $101.98M in September Revenue

Published

2 weeks ago

October 11, 2024

Niji Narayan

The three Detroit casinos reported $101.98 million in monthly aggregate revenue (AGR) for the month of September 2024, of which $101.23 million was generated from table games and slots, and $755,519 from retail sports betting.

The September market shares were:

• MGM, 47%

• MotorCity, 31%

• Hollywood Casino at Greektown, 22%

Monthly Table Games, Slot Revenue, and Taxes

The casinos’ revenue for table games and slots for the month of September 2024 increased 1.2% when compared to the same month last year. September’s monthly revenue was 8.6% lower when compared to the previous month, August 2024. From Jan. 1 through Sept. 30, the Detroit casinos’ table games and slots revenue increased by 1.0% compared to the same period last year.

The casinos’ monthly gaming revenue results were mixed compared to September 2023:

• MGM, up 6.6% to $47.68 million

• MotorCity, up 0.5% to $31.17 million

• Hollywood Casino at Greektown, down 7.8% to $22.38 million

In September 2024, the three Detroit casinos paid $8.2 million in gaming taxes to the State of Michigan. They paid $8.1 million for the same month last year. The casinos also reported submitting $12.5 million in wagering taxes and development agreement payments to the City of Detroit in September.

Monthly Retail Sports Betting Revenue and Taxes

The three Detroit casinos reported $22.02 million in total retail sports betting handle, and total gross receipts were $771,751 for the month of September. Retail sports betting qualified adjusted gross receipts (QAGR) were down by 52.0% in September when compared to September 2023, and down by 55.4% when compared to August 2024.

September QAGR by casino was:

• MGM: $601,794

• MotorCity: $11,817

• Hollywood Casino at Greektown: $141,908

During September, the casinos paid $28,559 in gaming taxes to the state and reported submitting $34,905 in wagering taxes to the City of Detroit based on their retail sports betting revenue.

Fantasy Contests

For August 2024, fantasy contest operators reported total adjusted revenues of $613,448 and paid taxes of $51,530.